Our visit was Monday 3/23/26 evening around 7pm never had been there before Everyone was very nice and polite, food was great, came out fast , clean environment manager and staff was on top of everything there . Pleasant experience ❤️
Atmosphere: 5
Food: 5
Service: 5
Devon Hoffman
Ordered door dash, order completely wrong. NO straws or napkins. When I contacted manager she said its not her problem she's busy! Find a job more your pace like feeding sloths.
Atmosphere: 1
Food: 1
Service: 1
keith breckenridge
Food was half way decent but not what I ordered
Atmosphere: 3
Food: 3
Service: 1
H Harper
This is how the doordash guy delivered this to me. I have nothing but problems here.
Food: 3
Jonathan Todd Frank
Had a very annoying order experience. Was in the drive-thru, but they didn’t have a screen that showed what I was ordering. The issue comes when I try to order a meal, and then ask to customize the burger, and then they mistake that as another meal. I notice this when they say the cost is $20, and I try to ask why my order is twice what it should be, but the service didn’t point out that I had ordered two meals. I was stuck frustrated that a simple order was becoming so complicated because of poor communication, and was uncomfortable by this so I just said “sure,” and paid for two meals I didn’t want. At the very least, a homeless person outside got 2 free whopper meals.
Atmosphere: 1
Food: 1
Service: 1
Gudufu Fruit
3 burgers later my sandwich is plain. Other customers around me are returning their burgers for them to be made properly.
Atmosphere: 3
Food: 1
Service: 1
Santino Gonzales
This location has the absolute worst service of any fast food place in all of Saginaw. If you're truly craving Burger King, it will much faster to simply go to a different location in every scenario at all hours of the day at every point throughout the year, this is not isolated. They only serve one customer at a time, from speaker to checkout window before pulling you ahead to get you off their timer, but the soonest you will get your food is 15 minutes even for simple orders due to one customer served at a time rule. Mobile orders are typically ignored until you get to the speaker, so placing in advance is useless, and again due to the one customer served rule, your food will likely be cold due to the long customer intervals if it is made. Placing an order on the inside is the only viable way to get reasonable service and food quality but it's truly not worth the effort. Save yourself your sanity and time and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Lori Wegner
Extremely understaffed ordered on app and went in to get still waited over 10 minutes (inside) 15/20 Minutes AFTER ordering. Lady who handed me my food did so in a very aggressive way. Was very rude.( I think she's a manager went around 12 or 1) Another customer even commented on it. I however just took my food and thanked her. Won't be back anytime soon. Place was clean. Food was decent.
Atmosphere: 2
Food: 4
Service: 1
Justin Bennett
Man I tell ya service here is the worst anymore not surprised on why so few are left this one gives the franchise a bad name waiting 15 mins to order than 20 after is terrible thru the drive thru. The owner and burger king franchise need to look into this establishment
Starr was the absolute worst she needs to learn how to treat people with basic kindness and decency.
Atmosphere: 1
Food: 1
Service: 1
Jessica Cataldo
Clean and quick the food was very good and fresh
Atmosphere: 5
Food: 5
Service: 5
Peachy
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
martin garcia
The person who took my order had problems hearing me at first. I repeated myself 3 times, which is irritating. I was enjoying my food until I found a long hair in my cheese burger. So gross. I don't even want to go back to get a fresh burger or a refund 🤢
Atmosphere: 1
Food: 1
Service: 2
Nick Zahar
Good food, nice people, fast service. Been here a few times, usually after midnight, always been good.
Our visit was Monday 3/23/26 evening around 7pm never had been there before Everyone was very nice and polite, food was great, came out fast , clean environment manager and staff was on top of everything there . Pleasant experience ❤️
Atmosphere: 5
Food: 5
Service: 5
Ordered door dash, order completely wrong. NO straws or napkins. When I contacted manager she said its not her problem she's busy! Find a job more your pace like feeding sloths.
Atmosphere: 1
Food: 1
Service: 1
Food was half way decent but not what I ordered
Atmosphere: 3
Food: 3
Service: 1
This is how the doordash guy delivered this to me. I have nothing but problems here.
Food: 3
Had a very annoying order experience. Was in the drive-thru, but they didn’t have a screen that showed what I was ordering. The issue comes when I try to order a meal, and then ask to customize the burger, and then they mistake that as another meal. I notice this when they say the cost is $20, and I try to ask why my order is twice what it should be, but the service didn’t point out that I had ordered two meals. I was stuck frustrated that a simple order was becoming so complicated because of poor communication, and was uncomfortable by this so I just said “sure,” and paid for two meals I didn’t want. At the very least, a homeless person outside got 2 free whopper meals.
Atmosphere: 1
Food: 1
Service: 1
3 burgers later my sandwich is plain. Other customers around me are returning their burgers for them to be made properly.
Atmosphere: 3
Food: 1
Service: 1
This location has the absolute worst service of any fast food place in all of Saginaw. If you're truly craving Burger King, it will much faster to simply go to a different location in every scenario at all hours of the day at every point throughout the year, this is not isolated. They only serve one customer at a time, from speaker to checkout window before pulling you ahead to get you off their timer, but the soonest you will get your food is 15 minutes even for simple orders due to one customer served at a time rule. Mobile orders are typically ignored until you get to the speaker, so placing in advance is useless, and again due to the one customer served rule, your food will likely be cold due to the long customer intervals if it is made. Placing an order on the inside is the only viable way to get reasonable service and food quality but it's truly not worth the effort. Save yourself your sanity and time and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Extremely understaffed ordered on app and went in to get still waited over 10 minutes (inside) 15/20 Minutes AFTER ordering. Lady who handed me my food did so in a very aggressive way. Was very rude.( I think she's a manager went around 12 or 1) Another customer even commented on it. I however just took my food and thanked her. Won't be back anytime soon. Place was clean. Food was decent.
Atmosphere: 2
Food: 4
Service: 1
Man I tell ya service here is the worst anymore not surprised on why so few are left this one gives the franchise a bad name waiting 15 mins to order than 20 after is terrible thru the drive thru. The owner and burger king franchise need to look into this establishment
Atmosphere: 1
Food: 4
Service: 1
Love the original chicken sandwiches
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Starr was the absolute worst she needs to learn how to treat people with basic kindness and decency.
Atmosphere: 1
Food: 1
Service: 1
Clean and quick the food was very good and fresh
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
The person who took my order had problems hearing me at first. I repeated myself 3 times, which is irritating. I was enjoying my food until I found a long hair in my cheese burger. So gross. I don't even want to go back to get a fresh burger or a refund 🤢
Atmosphere: 1
Food: 1
Service: 2
Good food, nice people, fast service. Been here a few times, usually after midnight, always been good.
Atmosphere: 5
Food: 5
Service: 5
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