Cannot give this place a one star, only for the people who work mornings/mid day who are really nice and go above and beyond. Generally anytime after 2pm or 3pm service goes downhill along with quality. Just ordered a vanilla latte with an extra shot of espresso.
To give a back story, they make a lot of espresso at once and sometimes run multiple shots through the same espresso grounds and set it aside in a cup. And that is what they use though out the night so they don't gotta clean the machine at the end of the night. even though they got 5+ hours until they close. I know this because I use to work at McDonald's and scolded my coworkers for doing the same thing.
Now to get back to my latte, I literally seen the chick pour the cupped espresso in my drink and then pour in the milk and put it in the microwave to heat it up.
Now in McDonald's at least the kitchen is somewhat hidden but bro...everyone can see you putting my espresso in the microwave. Even one of the other customers gave me the "WTF" face.
Edit: Had to reduce from 4 to 2 stars due to robot response to my review. Morning people are still pretty great though.
Atmosphere: 3
Food: 3
Service: 2
Austin Michael
Dre was awesome and had a perfect attitude. You want a real good experience i definitely recommend this place. I’ll be back 10x over. Plus he definitely knows how to make somebody smile and brighten their day.
Atmosphere: 5
Food: 5
Service: 5
Leah Heckman
I just went in there for an iced caramel macchiato with extra caramel and oat milk. There were 3 workers in there. None of them know how to make one. My iced coffee was warm and it wasn't even a macchiato. I took two sips and I could not drink it. It was so disgusting. I will not be returning.
Todd Sr.
Love the coffee and tim bits!
Billy Walker
I need DoorDash and I just came through store was not busy at all when I came in Charlie seems to be the only one doing things I wanna give her a 10 out of 10 for putting in the effort to get my order together. Yes they may have took 20 minutes to do it, but she had four sandwiches to make a drink and some other things why everyone else was just standing around not doing nothing playing on their phones. I don’t know where the manager was tonight but this is 33 3 PM January 4 of 2025 again Charlie I want to say thank you for putting in your hard work and being a loyal coworker and doing their job. Keep up the hard work because it’s going to pay off in the end of the day girl keep going
Lenella Blad
Never got our food
Terry Richter
Employees are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Timbit 4 Pack
mari frank
my guy why put a peppermint cold foam drink on the menu if ur jus not going to put coldfoam on it and give me black coffee??? what the???
Kaley Elizalde
Would not take my order a few minutes before close. They always have a poor attitude. As a manger at a fast food place, it’s not hard being nice.
Atmosphere: 1
Food: 1
Service: 1
DBL TAPP
I stopped in on Veterans Day. I asked about their promotion in which they said the we offing 30% discount. Went to pay and didn't see the difference in price. So I asked if they added it and they said yes so I did the math out load they caught and attitude and the manager just landed me 3 random dollars.
Service is Horrible coffee is never right I order a double/ double & get a cup of Milk really .. they never answer the phone 😡
Lisa Saladine
I got the new holiday cookie, with the gingerbread man on it, and it turned into a disaster! Not only did I wait 20 min when they said 10, but they gave me the wrong cookie, slathered icing on it and put the gingerbread men on it upsidown. Horrible presentation and all of the cookies were broken and 2 of them looked like scrambled eggs it was so broken and icinged up. Do Not recommend.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 3 Dream Cookies
Crystal Zadrozny
I was just there in the drive thru the black kid was very rude to me cause they couldn't make my ice coffee, like I asked. He said I'm running up their drive thru time, I said well if you can make my ice coffee right I wouldn't have too. They attempted 3x and and still not right I asked for a refund and they refused me my refund on the ice coffee. I will not be coming back. Very unprofessional and rude.
Atmosphere: 1
Food: 1
Service: 1
Gary Voit
One of the few places I have been for my sweet tooth that the worker didn't know what an actual donut was (fyi, it is not a fry cake lol.) Coffee is gd though?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Timbit 4 Pack
john clark
Stopped in to get donuts. Had to buy the last 6 donuts they had available in the restaurant. Had already stopped at the location on N. Michigan st. and they had zero donuts in stock. It was disappointing selection and it wasn't late in the day.
Cannot give this place a one star, only for the people who work mornings/mid day who are really nice and go above and beyond. Generally anytime after 2pm or 3pm service goes downhill along with quality. Just ordered a vanilla latte with an extra shot of espresso.
To give a back story, they make a lot of espresso at once and sometimes run multiple shots through the same espresso grounds and set it aside in a cup. And that is what they use though out the night so they don't gotta clean the machine at the end of the night. even though they got 5+ hours until they close. I know this because I use to work at McDonald's and scolded my coworkers for doing the same thing.
Now to get back to my latte, I literally seen the chick pour the cupped espresso in my drink and then pour in the milk and put it in the microwave to heat it up.
Now in McDonald's at least the kitchen is somewhat hidden but bro...everyone can see you putting my espresso in the microwave. Even one of the other customers gave me the "WTF" face.
Edit: Had to reduce from 4 to 2 stars due to robot response to my review. Morning people are still pretty great though.
Atmosphere: 3
Food: 3
Service: 2
Dre was awesome and had a perfect attitude. You want a real good experience i definitely recommend this place. I’ll be back 10x over. Plus he definitely knows how to make somebody smile and brighten their day.
Atmosphere: 5
Food: 5
Service: 5
I just went in there for an iced caramel macchiato with extra caramel and oat milk. There were 3 workers in there. None of them know how to make one. My iced coffee was warm and it wasn't even a macchiato. I took two sips and I could not drink it. It was so disgusting. I will not be returning.
Love the coffee and tim bits!
I need DoorDash and I just came through store was not busy at all when I came in Charlie seems to be the only one doing things I wanna give her a 10 out of 10 for putting in the effort to get my order together. Yes they may have took 20 minutes to do it, but she had four sandwiches to make a drink and some other things why everyone else was just standing around not doing nothing playing on their phones. I don’t know where the manager was tonight but this is 33 3 PM January 4 of 2025 again Charlie I want to say thank you for putting in your hard work and being a loyal coworker and doing their job. Keep up the hard work because it’s going to pay off in the end of the day girl keep going
Never got our food
Employees are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Timbit 4 Pack
my guy why put a peppermint cold foam drink on the menu if ur jus not going to put coldfoam on it and give me
black coffee??? what the???
Would not take my order a few minutes before close. They always have a poor attitude. As a manger at a fast food place, it’s not hard being nice.
Atmosphere: 1
Food: 1
Service: 1
I stopped in on Veterans Day. I asked about their promotion in which they said the we offing 30% discount. Went to pay and didn't see the difference in price. So I asked if they added it and they said yes so I did the math out load they caught and attitude and the manager just landed me 3 random dollars.
Dietary restrictions: Crap
Kid-friendliness: Not at all
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service is Horrible coffee is never right I order a double/ double & get a cup of Milk really .. they never answer the phone 😡
I got the new holiday cookie, with the gingerbread man on it, and it turned into a disaster! Not only did I wait 20 min when they said 10, but they gave me the wrong cookie, slathered icing on it and put the gingerbread men on it upsidown. Horrible presentation and all of the cookies were broken and 2 of them looked like scrambled eggs it was so broken and icinged up. Do Not recommend.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 3 Dream Cookies
I was just there in the drive thru the black kid was very rude to me cause they couldn't make my ice coffee, like I asked. He said I'm running up their drive thru time, I said well if you can make my ice coffee right I wouldn't have too. They attempted 3x and and still not right I asked for a refund and they refused me my refund on the ice coffee. I will not be coming back. Very unprofessional and rude.
Atmosphere: 1
Food: 1
Service: 1
One of the few places I have been for my sweet tooth that the worker didn't know what an actual donut was (fyi, it is not a fry cake lol.) Coffee is gd though?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Timbit 4 Pack
Stopped in to get donuts. Had to buy the last 6 donuts they had available in the restaurant. Had already stopped at the location on N. Michigan st. and they had zero donuts in stock. It was disappointing selection and it wasn't late in the day.
Atmosphere: 4
Food: 3
Service: 4
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