Yesterday morning I ran to my local Tim Hortons to get my father coffee and doughnuts for his birthday. After the original cashier took my card for payment and accidentally handed me the wrong order, the flamboyant manager came over and gave me and his team the absolute worst attitude and service possible as I it was my fault and I was an inconvenience. This was the worst experience I’ve ever had at Tim Hortons. I trust the company and the quality but Mr. Manager was the worst.
Phillip Hurlburt
Always have loved it. And once they know your order it's on point.
Michelle MobleyScholz
I can say that they are better them most and I've been to a lot. The worst is Richmond man the only thing good that they do is mess up people's orders I' swear...I can't give a star for them it's a joke. Love st .chairs
Ash T
Matt was very polite and makes an amazing oatmilk latte! Thank you.
Grily Sanchez
I have never met such sweet people. They always get my order right, and never seem bothered. I always order a million things lol, and they always get it out as soon as possible. Such great staff. Love the little coffee boy! I think his name is Jacob? He is always so nice and greets me with the biggest smile. Will come back again!
TinaMarie T
I would give 5 stars, but EVERYTIME they forget something in our order.
sonny Jenkins
24th St Tim Hortons is by far The Best in the Hortons stores in our area. They're fast, Courteous, Accurate and Friendly
Catherine D'Souza
I tried placing an order but kept running into errors (see pictures). When I reached out to customer support for help, no one responded. Now I can’t even log in to my account. The quality of customer service at Tim Hortons has seriously declined over the years. The company needs to focus on hiring better trained staff who actually know what they’re doing. The negative reviews you see below aren’t exaggerated, they’re spot on especially from local guides. Every single time I’ve ordered home delivery and I’m not exaggerating EVERY SINGLE TIME something has gone wrong. They either forget items or send the wrong order. And if you pay extra for something like extra cream cheese on a bagel, they just skip it. Why? Because they know you’re not likely to come back to the restaurant to complain and they save money that way. It’s obvious that the customer service team at head office has no idea what’s really happening in the restaurants on the ground and they’ll just think the customer is scamming every time they complain. The disconnect is frustrating and it’s clear Tim Hortons needs to make some serious changes. Or a some venture capitalist is going to rise to the occasion and fill the gap between the customer service and real coffee and donuts.
Atmosphere: 1
Food: 1
Service: 1
Kenny's Bear
weird blonde kid didn’t even acknowledge me at the window (or my dog, not nearly as important, but he is usually excited for his timbit)
Atmosphere: 1
Food: 2
Service: 1
Tory Macey
Every time I come here the wait time is ridiculous. Food is fine I guess. But I’ll go elsewhere if I can help it.
I have no idea how an entire chain has exactly the same employees that are rude, disconnected, bothered to serve you, did I mention rude? God forbid if you hesitate with your order or have a question!
Atmosphere: 1
Food: 2
Service: 1
Melissa Briscoe
I love our Tim Hortons all of the employees are so nice
Atmosphere: 5
Food: 5
Service: 5
Garth Frounfelker
Staff was fast and friendly.
Atmosphere: 4
Food: 5
Service: 5
Scott yeip Jr
Everytime I come here takes an average of 10 minutes to get a sausage egg and cheese bagel, that's after I order.
Yesterday morning I ran to my local Tim Hortons to get my father coffee and doughnuts for his birthday. After the original cashier took my card for payment and accidentally handed me the wrong order, the flamboyant manager came over and gave me and his team the absolute worst attitude and service possible as I it was my fault and I was an inconvenience. This was the worst experience I’ve ever had at Tim Hortons. I trust the company and the quality but Mr. Manager was the worst.
Always have loved it. And once they know your order it's on point.
I can say that they are better them most and I've been to a lot. The worst is Richmond man the only thing good that they do is mess up people's orders I' swear...I can't give a star for them it's a joke. Love st .chairs
Matt was very polite and makes an amazing oatmilk latte! Thank you.
I have never met such sweet people. They always get my order right, and never seem bothered. I always order a million things lol, and they always get it out as soon as possible. Such great staff. Love the little coffee boy! I think his name is Jacob? He is always so nice and greets me with the biggest smile. Will come back again!
I would give 5 stars, but EVERYTIME they forget something in our order.
24th St Tim Hortons is by far The Best in the Hortons stores in our area. They're fast, Courteous, Accurate and Friendly
I tried placing an order but kept running into errors (see pictures). When I reached out to customer support for help, no one responded. Now I can’t even log in to my account. The quality of customer service at Tim Hortons has seriously declined over the years. The company needs to focus on hiring better trained staff who actually know what they’re doing. The negative reviews you see below aren’t exaggerated, they’re spot on especially from local guides. Every single time I’ve ordered home delivery and I’m not exaggerating EVERY SINGLE TIME something has gone wrong. They either forget items or send the wrong order. And if you pay extra for something like extra cream cheese on a bagel, they just skip it. Why? Because they know you’re not likely to come back to the restaurant to complain and they save money that way. It’s obvious that the customer service team at head office has no idea what’s really happening in the restaurants on the ground and they’ll just think the customer is scamming every time they complain. The disconnect is frustrating and it’s clear Tim Hortons needs to make some serious changes. Or a some venture capitalist is going to rise to the occasion and fill the gap between the customer service and real coffee and donuts.
Atmosphere: 1
Food: 1
Service: 1
weird blonde kid didn’t even acknowledge me at the window (or my dog, not nearly as important, but he is usually excited for his timbit)
Atmosphere: 1
Food: 2
Service: 1
Every time I come here the wait time is ridiculous. Food is fine I guess. But I’ll go elsewhere if I can help it.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Manager is very rude. I won't be in anymore.
Atmosphere: 1
Food: 1
Service: 1
I have no idea how an entire chain has exactly the same employees that are rude, disconnected, bothered to serve you, did I mention rude? God forbid if you hesitate with your order or have a question!
Atmosphere: 1
Food: 2
Service: 1
I love our Tim Hortons all of the employees are so nice
Atmosphere: 5
Food: 5
Service: 5
Staff was fast and friendly.
Atmosphere: 4
Food: 5
Service: 5
Everytime I come here takes an average of 10 minutes to get a sausage egg and cheese bagel, that's after I order.
Atmosphere: 3
Food: 4
Service: 2
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