We were sat and wait twn minutes for a server. Then sat another 30 minutes while everyone around was served. Angel is a horrible waitress that aimlessly wonders around. I will never be back. Worse experience ever.
Atmosphere: 1
Service: 1
Kielean Atherton
Jayden was our waiter and he was very polite and generous with our order. Always order fried pickles to start as those are my favorite appetizer. Will be asking for his section when visiting again. Keep up the Good work Jayden!
Atmosphere: 5
Food: 5
Service: 5
Alex Hitsman
Extremely disappointed with this establishment tonight. I have never in life had a manger make so many excuses for wrong doings. Service was absolutely horrible, took 15 mins to even have a host acknowledge us when there were tons of tables open. Waitress never came back to check on our table, we had to go to the bar to get everything, just an all around horrible experience. We won’t be back, unfortunately.
Nikita Mitchell
Sat at front for a host for 15 minutes before sat.... no one spoke to us no one apologized people got sat then left for no one waiting on them horrible horrible horrible on a game night and many of tables open. Atleast 20 tables open disappointing for sure.....
Atmosphere: 1
Food: 1
Service: 1
Benjamin Shembarger
I regret paying my bill on this one.
I have never had service this bad at a Buffalo Wild Wings. My best advise, owners should pack it up and sell the place.
If you can’t train your staff to do the basics, why do you even try? This was the most God awful experience, I truly regret paying the bill. If I could do it again I would have walked you did not deserve to be paid for the lowest tier service I have seen in my life.
Order was wrong (carrots were missing) Items were forgotten (potato wedges) Tables were stacked with trash the entirety of the visit. I saw not one busser. Nobody likes eating next to dirty tables for 45 minutes!!
How does a location comes to provide service this bad? I will absolutely not return, and will go to lengths to sugggest people do not.
Atmosphere: 1
Food: 1
Service: 1
Charles L
Found a long black hair on my triple bacon burger. They did offer to make me a new one, but I just couldn't. I wish I had taken a picture, but unfortunately, I gave it back before I thought too . Here is a picture of everyone eating but me.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Burger
Jacob Hoffmann
This location is always late with the food. I usually arrive 20 minutes late, and it's a coin toss whether the food's ready or not. Today I arrived half an hour late and was told "they'll be out in 10 minutes", which did not surprise me.
Food: 3
Service: 1
Greg Parrett
All I can say is that we were going to have a business luncheon with six people and when we arrived at 11:30 we were told that there was only one server. There was a parking lot full of cars and we weren't about to spend 2 hours having lunch so we left.
Nick Leveck
There was a special yesterday 2 aps, 2 pops, and 2 entries for $19.99. So we decided to go out for once. Upon arriving to the restaurant around 645 there was no greeter. We were standing for a solid 10 minutes with no one there to even take names. No big deal. Another family was sitting there waiting while there was clearly tables open. They were seated soon after. The greeter/take out guy whoever asked how many we had. We replied 2. He looked around and asked the next family how many they had. Looked around and seated them. Both of us were shocked but I didn't say anything. They had kids. We don't. Whatever. We were immediately seated after them. Things went down hill from there. Our server seemed like a nice guy. He took our drink order and brought our pop relatively quickly. We ordered right away as we knew what we wanted. My wife had a free chips and hatch queso reward so we ordered that to start. It took 30 minutes for the chips and queso to arrive and when it did the queso was all over the place. Not neat like it usually is. Oh well. No big deal. Maybe the cook is in a hurry. Our server, like I said was a nice guy but he would disappear. At the 1 hour mark he asked if we wanted more pop. At that point we had consumed most of the chips and we were full. But we still had no food. Listening around, other tables were there for 2 hours with no food and the server would disappear for minutes at a time. There was no communication about what the holdup was. Upon finally receiving our food it was hot. (Minus my wife's fries which were cold and mushy) But the all american burgers were so greasy that you could see it dripping off the bun. Its like the cook (im not saying chef because a chef would not have let that mess out of their kitchen) basted it in grease! I dont mind a greasy burger, but this was over the top. We and other tables had to ask the poor lady clearing other tables to find our server for the bill. I regret she got the brunt of everyone's frustration on that side of the restaurant by the bathrooms. Upon receiving the bill we discover we were charged individually for everything. Upon asking the bartender who was the only one able to provide answers, because we used our promotion on the chips and queso, that nullified the 6 for 19.99 special. . . Would have been nice to know that at first. We would not have ordered the stupid chips. Previous experiences have been top notch. But Whoever they have in the kitchen now needs to go to or go back to culinary school. Our server needs quite a bit more coaching before he's ready to be by himself and where was a manager? Thanks to the bartender for trying. The bar would have been the place to sit. Needless to say we won't be back.
Yahye Jahid
Worst Managment ever. Crazy long wait time. That lady manager is useless and does not care about anything. No communication between her and her stuff.
My chicken was all fat. apparently the sweet bbq was very hot and spicy my poor sister. The wait took at least an hour and thirty minutes so I was disappointed. My sister' s food came out after everyone's after a 10 minutes. Not going there for a while.
Atmosphere: 3
Food: 1
Service: 1
Sue Keene
Food was degusting and waited for hour and a half sad ass place....
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Burger
Trevor Carlson
If I could give zero stars I absolutely would. I was a frequent customer and have seen the decline but have dealt with it until tonight. Hands down the worst service and customer service I’ve ever experienced in my entire life. What a shame. I will never eat at this establishment out of principle of the absolute trash service that was given tonight. The bartender is the only person on that staff that has a clue of what’s going on. Ownership needs to get a grip on their operation… the past month of reviews tell the story. This place is failing all of their customers.
Claudia Staude
Unless you are willing to sit at the bar and just drink, do not bother trying to eat here after 9pm. Service is awful, they are terribly understaffed, and when you wait for a half and hour and no one seats you )when the place has easily a dozen empty tables and no one else waiting) our group of 8 just decided to go elsewhere. This is the second time we have experienced poor treatment at this restaurant and we won’t be going back. They only draw people because they have hours til midnight in our little town. Seriously if someone wanted to open a competitive place as an alternative option they would make a killing because this place is the pits.
Atmosphere: 1
Food: 3
Service: 1
Victor Gonzalez
I feel every one that has wrote a bad review,I wander why they closed CHILLIES cause every body and their Uncles are on tik Tok, or texting or smuching on the back of the restaurant dam waitress and waiters. I've been there.. eeeeewwwwwwwww
We were sat and wait twn minutes for a server. Then sat another 30 minutes while everyone around was served. Angel is a horrible waitress that aimlessly wonders around. I will never be back. Worse experience ever.
Atmosphere: 1
Service: 1
Jayden was our waiter and he was very polite and generous with our order. Always order fried pickles to start as those are my favorite appetizer. Will be asking for his section when visiting again. Keep up the Good work Jayden!
Atmosphere: 5
Food: 5
Service: 5
Extremely disappointed with this establishment tonight. I have never in life had a manger make so many excuses for wrong doings. Service was absolutely horrible, took 15 mins to even have a host acknowledge us when there were tons of tables open. Waitress never came back to check on our table, we had to go to the bar to get everything, just an all around horrible experience. We won’t be back, unfortunately.
Sat at front for a host for 15 minutes before sat.... no one spoke to us no one apologized people got sat then left for no one waiting on them horrible horrible horrible on a game night and many of tables open. Atleast 20 tables open disappointing for sure.....
Atmosphere: 1
Food: 1
Service: 1
I regret paying my bill on this one.
I have never had service this bad at a Buffalo Wild Wings. My best advise, owners should pack it up and sell the place.
If you can’t train your staff to do the basics, why do you even try? This was the most God awful experience, I truly regret paying the bill. If I could do it again I would have walked you did not deserve to be paid for the lowest tier service I have seen in my life.
Order was wrong (carrots were missing)
Items were forgotten (potato wedges)
Tables were stacked with trash the entirety of the visit. I saw not one busser. Nobody likes eating next to dirty tables for 45 minutes!!
How does a location comes to provide service this bad? I will absolutely not return, and will go to lengths to sugggest people do not.
Atmosphere: 1
Food: 1
Service: 1
Found a long black hair on my triple bacon burger. They did offer to make me a new one, but I just couldn't. I wish I had taken a picture, but unfortunately, I gave it back before I thought too . Here is a picture of everyone eating but me.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Burger
This location is always late with the food. I usually arrive 20 minutes late, and it's a coin toss whether the food's ready or not. Today I arrived half an hour late and was told "they'll be out in 10 minutes", which did not surprise me.
Food: 3
Service: 1
All I can say is that we were going to have a business luncheon with six people and when we arrived at 11:30 we were told that there was only one server. There was a parking lot full of cars and we weren't about to spend 2 hours having lunch so we left.
There was a special yesterday 2 aps, 2 pops, and 2 entries for $19.99. So we decided to go out for once. Upon arriving to the restaurant around 645 there was no greeter. We were standing for a solid 10 minutes with no one there to even take names. No big deal. Another family was sitting there waiting while there was clearly tables open. They were seated soon after. The greeter/take out guy whoever asked how many we had. We replied 2. He looked around and asked the next family how many they had. Looked around and seated them. Both of us were shocked but I didn't say anything. They had kids. We don't. Whatever. We were immediately seated after them. Things went down hill from there. Our server seemed like a nice guy. He took our drink order and brought our pop relatively quickly. We ordered right away as we knew what we wanted. My wife had a free chips and hatch queso reward so we ordered that to start. It took 30 minutes for the chips and queso to arrive and when it did the queso was all over the place. Not neat like it usually is. Oh well. No big deal. Maybe the cook is in a hurry. Our server, like I said was a nice guy but he would disappear. At the 1 hour mark he asked if we wanted more pop. At that point we had consumed most of the chips and we were full. But we still had no food. Listening around, other tables were there for 2 hours with no food and the server would disappear for minutes at a time. There was no communication about what the holdup was. Upon finally receiving our food it was hot. (Minus my wife's fries which were cold and mushy) But the all american burgers were so greasy that you could see it dripping off the bun. Its like the cook (im not saying chef because a chef would not have let that mess out of their kitchen) basted it in grease! I dont mind a greasy burger, but this was over the top. We and other tables had to ask the poor lady clearing other tables to find our server for the bill. I regret she got the brunt of everyone's frustration on that side of the restaurant by the bathrooms. Upon receiving the bill we discover we were charged individually for everything. Upon asking the bartender who was the only one able to provide answers, because we used our promotion on the chips and queso, that nullified the 6 for 19.99 special. . . Would have been nice to know that at first. We would not have ordered the stupid chips. Previous experiences have been top notch. But Whoever they have in the kitchen now needs to go to or go back to culinary school. Our server needs quite a bit more coaching before he's ready to be by himself and where was a manager? Thanks to the bartender for trying. The bar would have been the place to sit. Needless to say we won't be back.
Worst Managment ever. Crazy long wait time. That lady manager is useless and does not care about anything. No communication between her and her stuff.
Restaurantji Recommends
My chicken was all fat. apparently the sweet bbq was very hot and spicy my poor sister. The wait took at least an hour and thirty minutes so I was disappointed. My sister' s food came out after everyone's after a 10 minutes. Not going there for a while.
Atmosphere: 3
Food: 1
Service: 1
Food was degusting and waited for hour and a half sad ass place....
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Burger
If I could give zero stars I absolutely would. I was a frequent customer and have seen the decline but have dealt with it until tonight. Hands down the worst service and customer service I’ve ever experienced in my entire life. What a shame. I will never eat at this establishment out of principle of the absolute trash service that was given tonight. The bartender is the only person on that staff that has a clue of what’s going on. Ownership needs to get a grip on their operation… the past month of reviews tell the story. This place is failing all of their customers.
Unless you are willing to sit at the bar and just drink, do not bother trying to eat here after 9pm. Service is awful, they are terribly understaffed, and when you wait for a half and hour and no one seats you )when the place has easily a dozen empty tables and no one else waiting) our group of 8 just decided to go elsewhere. This is the second time we have experienced poor treatment at this restaurant and we won’t be going back. They only draw people because they have hours til midnight in our little town. Seriously if someone wanted to open a competitive place as an alternative option they would make a killing because this place is the pits.
Atmosphere: 1
Food: 3
Service: 1
I feel every one that has wrote a bad review,I wander why they closed CHILLIES cause every body and their Uncles are on tik Tok, or texting or smuching on the back of the restaurant dam waitress and waiters. I've been there.. eeeeewwwwwwwww
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