I went into the Dunkin to have my order taken and stood at the counter for probably 7 to 8 minutes before I was told that they didn’t have the time to take my order. There were roughly 5 employees, none of whom were doing anything, mind you, including one who was just on the phone. I finally found the digital kiosk to make my order however, I did not know how many shots came in a Large latte. I wanted to ask how many shots of espresso typically came in a large latte before adding any extra shots. I went to the front counter to ask one of the employees how many shots came in a large latte typically, however, upon me asking this question, I was promptly ignored and laughed at, and then pointed back to the digital kiosk. Text while I was ordering, I was told that a shot of espresso would be $1.99. I assumed that this might be a misunderstanding as he did not hear my prior question because he ignored me. I asked him again how many shots of espresso typically came in a large coffee. He told me, again, that a shot of espresso was $1.99. I told him that that was not my question. I then asked one more time how many shots of espresso came in a large latte. He did not tell me and clearly did not have the English speaking abilities to communicate if he knew or not. I was then laughed at. I went to the kiosk to try and figure it out. I wanted about 4 to 5 shots of espresso so I assumed that if there were about two shots of espresso in a large, I would then add two more shots of espresso to make a four shot of espresso, Large Latte. I didn’t see them making my drink about six minutes later and I see them laughing at me as they’re making the drink telling me that it Was going to be too strong. Had I known it was going to be too strong or perhaps if the employee had answered my original question I would know this, but since the employees did not care enough to help me out, I was forced to figure this out on my own and paid nine dollars for a coffee that has way too many shots of espresso. The employees here are awful and I will never be coming back here again. Try to go to any other Dunkin if you are physically capable, this place does not deserve your time.
Atmosphere: 1
Food: 1
Service: 1
Samuel Bach
Store is closed right now for renovations but they don’t have any signage to show that. I walked past 2 employees on the way in who didn’t say anything to me. The manager looked at me like I was an idiot and proceed to say they’re closed for renovations. They should definitely have something out to say their closed or at least say it on google right now because it currently says their open for business.
Atmosphere: 2
Food: 3
Service: 2
Anxhela Carhoshi
Best Dunkin in the area! The service is exceptional, the staff is very warm and welcoming, always with a sincere smile on their face. I go there with my kids and the staff always give us stickers.
Atmosphere: 5
Food: 5
Service: 5
Pat Edinger
Good visit. I just stopped in to get donuts and a couple of cups of coffee. The location was clean well-maintained and the whole evolution went extremely well at a reasonable price.
Atmosphere: 5
Food: 5
Service: 5
Emily Straley
I don’t usually ever give a bad review from anywhere but the worker made me really upset. I went in & I ordered a medium tropical guava lemonade add liquid cane sugar. I went to order a doughnut then as I was telling her the second one she threw the bag on the counter so I said “I’m still ordering”. I then ordered a strawberry doughnut she put in a strawberry doughnut with sprinkles. So I said “I don’t want sprinkles”. She THREW the strawberry doughnut with sprinkles on the counter and put in the right doughnut. Then while I’m trying to scan for points she told me how much I owed 3 times as if I didn’t have the money but I do. Then they rang up my order wrong. Then they gave me my drink with no liquid cane sugar so they had to put that in. I tried the drink it tasted different. So I went back to the counter I asked nicely if it was made correctly she said yes. I told her several times it doesn’t taste right & she said no it was. I asked if she could remake it & said NO.
I feel that when you’re in food service because I’ve been in food service before if they ask you to remake it then remake it or try to fix it or at least give them a refund.
So I’ll never do St. Joe Dunkin ever again I’m sticking with Niles!!
Atmosphere: 1
Food: 3
Service: 1
Charly Brown
Dear Sir or Madam, I feel cheated by store number 301585 in Saint Joseph!! Today I ordered a large iced coffee at your store number 301485 in Saint Joseph. Instead of ice , I wanted a small scoop of vanilla ice cream. However, I was charged $4.69 for the vanilla ice cream, and because I didn't want regular ice , I had to pay another $1for no ice. I've never experienced anything like this in the entire USA. I've been traveling the USA full-time, from east to west and from west to east, for three years, and I've grown to love and appreciate Dunkin' Donuts for 13 years. I ordered the same drink (ice coffe) at another branch the same day (survey code: 36301 63257 1208 0956) and received it at a reasonable price. Perhaps the manager of this branch should be kept under a closer scrutiny to correct or replace this gentleman's behavior. Sincerely, John
Ora Woods
Order three donuts stale. Never ever again! He knows you shouldn't have to microwave a donut!!
Atmosphere: 5
Service: 5
Lexi Spaulding (Daughter_Of_The_King-Lexi)
Delicious coffee and ice cream!!!
Atmosphere: 5
Food: 5
Service: 5
Zac G
Items have around 40% markup from any other Dunkin Donuts I’ve been to, $5.00 for a plain bagel with cream cheese , lol no thanks
Terena Sturgeon
Fast, friendly, and comfortable. Decent menu with tasty items.
This is the first time I had Dunkin donuts. It was way better than I thought it would be! Coffee and loaded hash browns were SO good!!
Food: 5
3Daytrip7
This Dunkin' has always been reliable on my business trips. It's a bit pricey, but the service has always been very good. The breakfast sandwiches are OK (somewhat tasteless).
Brad Hurlbutt
Dunkin' donuts used to be pretty good The last few times the donuts have been stale they are definitely overpriced. On their donuts and their to go beverages. I can't say I won't go back because it's a convenience. It would just be nice if they did not serve donuts that were so stale they were hard and they didn't charge almost $3 for a little thing of chocolate milk.
randomations 32
Brendan was a great cashier, just very friendly overall!
Atmosphere: 2
Food: 3
Service: 5
genious00
Coffee was pretty good .. Not sure how they gave put someone our order if we did a mobile order because usually you have to give a name. But bathroom and main area was clean and Coffee was good so no complaints. They just had to remake our order
I went into the Dunkin to have my order taken and stood at the counter for probably 7 to 8 minutes before I was told that they didn’t have the time to take my order. There were roughly 5 employees, none of whom were doing anything, mind you, including one who was just on the phone. I finally found the digital kiosk to make my order however, I did not know how many shots came in a Large latte. I wanted to ask how many shots of espresso typically came in a large latte before adding any extra shots. I went to the front counter to ask one of the employees how many shots came in a large latte typically, however, upon me asking this question, I was promptly ignored and laughed at, and then pointed back to the digital kiosk. Text while I was ordering, I was told that a shot of espresso would be $1.99. I assumed that this might be a misunderstanding as he did not hear my prior question because he ignored me. I asked him again how many shots of espresso typically came in a large coffee. He told me, again, that a shot of espresso was $1.99. I told him that that was not my question. I then asked one more time how many shots of espresso came in a large latte. He did not tell me and clearly did not have the English speaking abilities to communicate if he knew or not. I was then laughed at. I went to the kiosk to try and figure it out. I wanted about 4 to 5 shots of espresso so I assumed that if there were about two shots of espresso in a large, I would then add two more shots of espresso to make a four shot of espresso, Large Latte. I didn’t see them making my drink about six minutes later and I see them laughing at me as they’re making the drink telling me that it Was going to be too strong. Had I known it was going to be too strong or perhaps if the employee had answered my original question I would know this, but since the employees did not care enough to help me out, I was forced to figure this out on my own and paid nine dollars for a coffee that has way too many shots of espresso. The employees here are awful and I will never be coming back here again. Try to go to any other Dunkin if you are physically capable, this place does not deserve your time.
Atmosphere: 1
Food: 1
Service: 1
Store is closed right now for renovations but they don’t have any signage to show that. I walked past 2 employees on the way in who didn’t say anything to me. The manager looked at me like I was an idiot and proceed to say they’re closed for renovations. They should definitely have something out to say their closed or at least say it on google right now because it currently says their open for business.
Atmosphere: 2
Food: 3
Service: 2
Best Dunkin in the area! The service is exceptional, the staff is very warm and welcoming, always with a sincere smile on their face.
I go there with my kids and the staff always give us stickers.
Atmosphere: 5
Food: 5
Service: 5
Good visit. I just stopped in to get donuts and a couple of cups of coffee. The location was clean well-maintained and the whole evolution went extremely well at a reasonable price.
Atmosphere: 5
Food: 5
Service: 5
I don’t usually ever give a bad review from anywhere but the worker made me really upset. I went in & I ordered a medium tropical guava lemonade add liquid cane sugar. I went to order a doughnut then as I was telling her the second one she threw the bag on the counter so I said “I’m still ordering”. I then ordered a strawberry doughnut she put in a strawberry doughnut with sprinkles. So I said “I don’t want sprinkles”. She THREW the strawberry doughnut with sprinkles on the counter and put in the right doughnut. Then while I’m trying to scan for points she told me how much I owed 3 times as if I didn’t have the money but I do. Then they rang up my order wrong. Then they gave me my drink with no liquid cane sugar so they had to put that in. I tried the drink it tasted different. So I went back to the counter I asked nicely if it was made correctly she said yes. I told her several times it doesn’t taste right & she said no it was. I asked if she could remake it & said NO.
I feel that when you’re in food service because I’ve been in food service before if they ask you to remake it then remake it or try to fix it or at least give them a refund.
So I’ll never do St. Joe Dunkin ever again I’m sticking with Niles!!
Atmosphere: 1
Food: 3
Service: 1
Dear Sir or Madam,
I feel cheated by store number 301585 in Saint Joseph!!
Today I ordered a large iced coffee at your store number 301485 in Saint Joseph. Instead of ice , I wanted a small scoop of vanilla ice cream. However, I was charged $4.69 for the vanilla ice cream, and because I didn't want regular ice , I had to pay another $1for no ice. I've never experienced anything like this in the entire USA.
I've been traveling the USA full-time, from east to west and from west to east, for three years, and I've grown to love and appreciate Dunkin' Donuts for 13 years. I ordered the same drink (ice coffe) at another branch the same day (survey code: 36301 63257 1208 0956) and received it at a reasonable price. Perhaps the manager of this branch should be kept under a closer scrutiny to correct or replace this gentleman's behavior.
Sincerely,
John
Order three donuts stale. Never ever again! He knows you shouldn't have to microwave a donut!!
Atmosphere: 5
Service: 5
Delicious coffee and ice cream!!!
Atmosphere: 5
Food: 5
Service: 5
Items have around 40% markup from any other Dunkin Donuts I’ve been to, $5.00 for a plain bagel with cream cheese , lol no thanks
Fast, friendly, and comfortable. Decent menu with tasty items.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is the first time I had Dunkin donuts. It was way better than I thought it would be! Coffee and loaded hash browns were SO good!!
Food: 5
This Dunkin' has always been reliable on my business trips. It's a bit pricey, but the service has always been very good. The breakfast sandwiches are OK (somewhat tasteless).
Dunkin' donuts used to be pretty good The last few times the donuts have been stale they are definitely overpriced.
On their donuts and their to go beverages.
I can't say I won't go back because it's a convenience.
It would just be nice if they did not serve donuts that were so stale they were hard and they didn't charge almost $3 for a little thing of chocolate milk.
Brendan was a great cashier, just very friendly overall!
Atmosphere: 2
Food: 3
Service: 5
Coffee was pretty good .. Not sure how they gave put someone our order if we did a mobile order because usually you have to give a name. But bathroom and main area was clean and Coffee was good so no complaints. They just had to remake our order
Atmosphere: 4
Food: 4
Service: 4
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