This is the worst business in a customer service aspect. I placed an order during regular business hours, show up at the store with a hand written note that they closed at 3pm. My bank account was charged for the order but I never received it. It has been 3 weeks that they tell me in store that all I can do is contact their 3rd party online site to try and get this resolved. I simply ask if I can at least have the food I paid for but never got, they tell me that it can only be day of even though they closed early but their online ordering still took it? They essentially stole my money and have no resolution.
Atmosphere: 1
Service: 1
TylerMcD65
Never ate here and likely won't. On Labor Day, driving back from the Tigers game we wanted to find a fast and simple place to eat on the way home as takeout and seen online Leo's was open. We placed our order online while driving and when we arrived to pick up our food, the place was closed at 3:00pm due to holiday. Bummed out we opted for fast food. But to get to the issue at hand, we asked for a refund on the order since we never received our food. They said they couldn't refund us and had to go online to the third party vender or whatever it is and a manager helped walk my wife through the form to fill out our issue. Someone would get to us in the next few days. That was 3 weeks ago. She has since filled out the form again at the recommendation of someone at Leo's. We still have not heard back on the form. We went in to talk to the manager face to face and they were out. Left our contact info this past Tuesday and here it is Thursday and we called asking if we could just receive the food that we paid for and were told no. So they are taking $50 of our money and we received no food? We have been at this for nearly 4 weeks now and have been turned in circles. At the end of the day, their system for online ordering shouldn't have even accepted our order if they closed early. I get it was holiday and all, but having worked in food service on holiday's like Labor day, they shouldn't have taken our money when we were not served the food we ordered. Even so, they get the money and were not being refunded for what we ordered. Unprofessional of any business to not serve a customer and take their money.
Service: 1
Brian Stuart
Fast easy and tasty. Wonderful service. Sry clean. Thank you.
Atmosphere: 5
Food: 5
Service: 5
john lamb
Got the veggie chicken stir fry. Cooked with no seasoning and they give you a side of soy sauce. I wouldn’t eat this food if it was the first meal i had in months.
Shadow Metro detroit
Just not a good value or good quality
Atmosphere: 3
Food: 1
Service: 5
Shawn S
Food is always great with pretty good service. Love coming here
Atmosphere: 5
Food: 5
Service: 5
r vix
Good place for an inexpensive but decent meal. It's sort of a typical coney restaurant that you find in the area which is not a bad thing. Good food, low priced, and friendly service.
Atmosphere: 4
Food: 5
Service: 5
Vicky Allstead
My husband went in to get a grilled chicken ceasar salad and a coney. When we opened the salad, half of the lettuce was brown and mushy and the croutons were like sponges they were so stale. So we didn't trust eating any of the food it all went in the trash. My husband also said that there were waitresses that appeared to be working but had their babies there and were singing hip hop. Thanks Leo's!!!
Atmosphere: 2
Food: 1
Service: 1
Henry Noneya
Great place to eat it builds big muscles.
Atmosphere: 5
Food: 5
Service: 5
Heather Ramsey
I came because of all the good reviews, but I found this restaurant to be very sub-par in flavor and cleanliness, even for a Coney. I normally dont complain about restaurants, but the food was just painfully bland! Service was good. Waitress was nice. Order was correct and fast, so all good there... I just cautuon, dont expect much from the food itself.
I received a MOLDY burger when me and 4 other friends came here. Waitress refused to deal with it and sent the manager instead, who then took the burger and didn’t sub my meal. My friend then found two long black hairs in her fries and the manager said “there’s nothing we can do but take the food back”. Absolutely insane. By the way, don’t use the restrooms cause there’s no soap and dirty toilet paper to dry your hands.
Atmosphere: 1
Food: 1
Service: 1
Bryan Monaco
Delicious as usual... The place was clean and orderly. The waitress was right on top of things and the service was quick.
Lawrence Steiner
Great place for breakfast. Fast service friendly staff. Coke products.
Jenn Cooley
Literally disappointed every single time. I always feel ill after eating here regardless of the meal type, but breakfast is worse. Lackluster, bland, and greasy
This is the worst business in a customer service aspect. I placed an order during regular business hours, show up at the store with a hand written note that they closed at 3pm. My bank account was charged for the order but I never received it. It has been 3 weeks that they tell me in store that all I can do is contact their 3rd party online site to try and get this resolved. I simply ask if I can at least have the food I paid for but never got, they tell me that it can only be day of even though they closed early but their online ordering still took it? They essentially stole my money and have no resolution.
Atmosphere: 1
Service: 1
Never ate here and likely won't. On Labor Day, driving back from the Tigers game we wanted to find a fast and simple place to eat on the way home as takeout and seen online Leo's was open. We placed our order online while driving and when we arrived to pick up our food, the place was closed at 3:00pm due to holiday. Bummed out we opted for fast food. But to get to the issue at hand, we asked for a refund on the order since we never received our food. They said they couldn't refund us and had to go online to the third party vender or whatever it is and a manager helped walk my wife through the form to fill out our issue. Someone would get to us in the next few days. That was 3 weeks ago. She has since filled out the form again at the recommendation of someone at Leo's. We still have not heard back on the form. We went in to talk to the manager face to face and they were out. Left our contact info this past Tuesday and here it is Thursday and we called asking if we could just receive the food that we paid for and were told no. So they are taking $50 of our money and we received no food? We have been at this for nearly 4 weeks now and have been turned in circles. At the end of the day, their system for online ordering shouldn't have even accepted our order if they closed early. I get it was holiday and all, but having worked in food service on holiday's like Labor day, they shouldn't have taken our money when we were not served the food we ordered. Even so, they get the money and were not being refunded for what we ordered. Unprofessional of any business to not serve a customer and take their money.
Service: 1
Fast easy and tasty. Wonderful service. Sry clean. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Got the veggie chicken stir fry. Cooked with no seasoning and they give you a side of soy sauce. I wouldn’t eat this food if it was the first meal i had in months.
Just not a good value or good quality
Atmosphere: 3
Food: 1
Service: 5
Food is always great with pretty good service. Love coming here
Atmosphere: 5
Food: 5
Service: 5
Good place for an inexpensive but decent meal. It's sort of a typical coney restaurant that you find in the area which is not a bad thing. Good food, low priced, and friendly service.
Atmosphere: 4
Food: 5
Service: 5
My husband went in to get a grilled chicken ceasar salad and a coney. When we opened the salad, half of the lettuce was brown and mushy and the croutons were like sponges they were so stale. So we didn't trust eating any of the food it all went in the trash. My husband also said that there were waitresses that appeared to be working but had their babies there and were singing hip hop. Thanks Leo's!!!
Atmosphere: 2
Food: 1
Service: 1
Great place to eat it builds big muscles.
Atmosphere: 5
Food: 5
Service: 5
I came because of all the good reviews, but I found this restaurant to be very sub-par in flavor and cleanliness, even for a Coney. I normally dont complain about restaurants, but the food was just painfully bland! Service was good. Waitress was nice. Order was correct and fast, so all good there... I just cautuon, dont expect much from the food itself.
Atmosphere: 2
Food: 2
Service: 4
Restaurantji Recommends
Coney Dogs, salads, sandwiches, breakfast anytime, kid friendly
Atmosphere: 4
Food: 4
Service: 5
I received a MOLDY burger when me and 4 other friends came here. Waitress refused to deal with it and sent the manager instead, who then took the burger and didn’t sub my meal. My friend then found two long black hairs in her fries and the manager said “there’s nothing we can do but take the food back”. Absolutely insane. By the way, don’t use the restrooms cause there’s no soap and dirty toilet paper to dry your hands.
Atmosphere: 1
Food: 1
Service: 1
Delicious as usual... The place was clean and orderly. The waitress was right on top of things and the service was quick.
Great place for breakfast. Fast service friendly staff. Coke products.
Literally disappointed every single time. I always feel ill after eating here regardless of the meal type, but breakfast is worse. Lackluster, bland, and greasy
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