I came and ordered a quarter pounder with cheese value meal hoped for a shake, so added apple pie as shake was not available waited for cup no ice ok, so I try for water, water sprays all over me. Go to sit and find she left me a cup of ice but burger has no cheese. Was ignored at the counter paid by debit card banged the cup to get anyone to listen to me they took away my order to make me a new one. I just left. I will NEVER go back to spring arbor again. And you owe me money. Can't reach by phone busy signal.
Atmosphere: 1
Food: 1
Service: 1
Nathan seelye
Arrived at 7:19 pm to a locked door to the lobby. My wife and I drove to the drive thru and was told by the staff that the lobby closes at 7pm. The website for the store says 11pm for lobby hours. If I can't sit down to eat my food I'll just go to Taco Bell down the street from now on. Their lobby is open until 1am.
Service: 1
Kate Ambler
If you want your night ruined a sure way to make sure that happens is a stop at McDonald’s in Spring Arbor, Michigan. They will come through every time and ruin your night. This picture attached is the Diet Coke that McDonald’s in Spring Arbor Michigan tried to give me tonight through the drive-through. When I kindly asked the guy if it was Diet Coke, he said “yes that’s how it comes out” I asked for a refund and he said let me get the manager. The manager came over and asked me if I wanted something else to drink. I stated that I only drink diet pop and was there anything else that was diet. The manager offered Coke zero. They refused to give a refund. The whole reason I wanted to pop was for caffeine. If you need food or a quick drink you are far better off skipping this place and going straight to One of the gas stations here in Spring Arbor.
Atmosphere: 1
Food: 1
Service: 1
dana clemons
This is the worst McDonald’s just went there all my food was cold my bun was burnt everything was timed out
Atmosphere: 1
Food: 1
Service: 1
Jeryd Damron
Terrible food. Tasted like it was from 2 days prior. Will definitely not be going back to this one
Atmosphere: 1
Food: 1
Service: 1
Aaron Kostyu
Employee was refusing to give us food that we paid for
Atmosphere: 1
Food: 1
Service: 1
Jacqueline Russell
I’ve ordered from this particular down with several times and the orders are 95% always is wrong or the food is cold. Tonight I ordered two double hamburgers, a medium fry, a medium Coke, zero and a large chocolate Shake . I went into Complaint and I was told that I was being rude. Manager was extremely hostile wouldn’t make the order right she wouldn’t even give me the money back that she owed me from giving me single hamburgers instead of double hamburgers. So I actually was charged five dollars for something I didn’t receive. We lived out here for a year and I would say probably eat at this McDonald’s a couple times a week and after all, I think that if you can’t make an order by, you We have no business being a manager and screaming at people
Atmosphere: 1
Food: 1
Service: 1
Kaylie Campbell
Today I went to this McDonald’s and ordered the Grinch meal, because it seemed fun and I had just gotten off work, so I was starving. When I received said grinch meal, I thought it was a little strange that the fries didn’t have the pickle seasoning that it was supposed to come with. I figured, maybe they forgot because they don’t make it everyday. Whatever, I still have my Big Mac. I go to eat my Big Mac when I got home, and when I open the box, I see only 3 buns and no patties anywhere in sight! It seemed by the lack of effort to put the patties that make the sandwich a BURGER on the sandwich says that this place doesn’t care about its customers.
I don’t see why these employees think it’s funny, but I wouldn’t go here unless you want to pay around 10 dollars for a burger meal and only get bread with sauce, and mediocre fries.
Atmosphere: 2
Food: 2
Service: 1
Brett Clark
One of the worst McDonald's in jackson v County. Consistently messing up orders, slow, poor customer service, employees with poor attitudes.
Atmosphere: 1
Food: 2
Service: 1
Katlyne Tyler-McDonald
Horrible!! If I could give negative reviews I would. Just came in there with my kids and my mom, I ordered a mccrispy add onions and I only got onions and a pickle. Where did the rest of it go? Came there a month ago and ordered my kids two happy meals. There was a line behind us and they all got their food before us and it still took 45 minutes to get the happy meals after I went inside and waited for someone to even come to the counter. A guy stood inside waiting for a cup of coffee for over 10 minutes!
This place is a joke, I stopped to get food an the website said they were open till midnight and the employees shut off the lights with me in line waiting for them for 10 min already.
Service: 1
Courtney Helham
We came in on Halloween and ordered food at the kiosk inside - the kiosk said to take a number to a table and that a staff member would bring our food out. We're waiting and waiting and waiting, when my husband noticed that a bag had been set out at the counter. He went to check and it was part of our order - just part of it. He waited up at the counter with the partial order, trying to get the attention of a staff member that half of our order was missing. Finally, he got their attention and notified them of the issue - of which they stated that they would make the rest of it. They brought a bag with our fries to the counter, and left again - still without the rest of our order. Again, trying to get their attention as we were missing all the drinks still and sauces we ordered. After waiting still several more minutes before we were able to get their attention again, they gave us 3 of the 4 drinks, and said that they were making the last drink. Again, minutes went by when a staff member asked what I was waiting for - of which I notified him, he said he would make it in just a couple of minutes but still had to be reminded again even after that.
It was so bad that I saw another family come in after us and warned them of the wait time and they ended up leaving.
We ordered at 8:19PM and did not get everything from our order until after 9 - of course by the time we received the entirety of our order, the food we received at the beginning was cold. I felt bad for the staff as the entire time they were complaining about only have 3 staff and that one of them was supposed to be leaving for the night - however, if they would finish an order before moving on to the next it would go a lot smoother as obviously attempting to multi-task orders was not working.
Atmosphere: 1
Food: 1
Service: 1
Alicia LinnabaryMoore
They served the person who came in behind me before me (we almost had same order) I was order 31 she was order 50. When I questioned them they got an attitude about it. Then almost 10 minutes later I finally get it. Burnt bagel! I take it back up, still rude! I'm not the one that burnt the bagel , why are you giving me attitude?? You didn't pay for my food I DID, I should be the one with an attitude.
Atmosphere: 3
Food: 1
Service: 1
L. H.
Absolutely horrible. Every trash can was overflowing, no toilet paper in the women’s restroom, no ice in the ice machine. Ordered through the kiosk and it says take a number and someone will bring your food out to you. We saw food brought out to other people, but our food was just left on the counter. Ordered 2 cheeseburger meal. One didn’t even have cheese! The other one did but it was half on the burger, half stuck to the wrapper, and SO MUCH KETCHUP. Why????? And quarter pounder we ordered, had its cheese half stuck to the box. I’ve been to many fast food places and this is by FAR the most atrocious one. If you’re going to work here, take SOME pride in your job. This is really one of the few restaurants in the area so you’d think it would be better managed.
Atmosphere: 1
Food: 2
Service: 1
Grayson Panther
The food was absolutely disgusting and I’d never get it again. The woman who took our money couldn’t even multitask to talk and hand us our change. Our pop sucks. The service sucked and the McDonald’s looked like we were in the hood and it was a nice place around there. 1 STAR
I came and ordered a quarter pounder with cheese value meal hoped for a shake, so added apple pie as shake was not available waited for cup no ice ok, so I try for water, water sprays all over me. Go to sit and find she left me a cup of ice but burger has no cheese. Was ignored at the counter paid by debit card banged the cup to get anyone to listen to me they took away my order to make me a new one. I just left. I will NEVER go back to spring arbor again. And you owe me money. Can't reach by phone busy signal.
Atmosphere: 1
Food: 1
Service: 1
Arrived at 7:19 pm to a locked door to the lobby. My wife and I drove to the drive thru and was told by the staff that the lobby closes at 7pm. The website for the store says 11pm for lobby hours. If I can't sit down to eat my food I'll just go to Taco Bell down the street from now on. Their lobby is open until 1am.
Service: 1
If you want your night ruined a sure way to make sure that happens is a stop at McDonald’s in Spring Arbor, Michigan. They will come through every time and ruin your night. This picture attached is the Diet Coke that McDonald’s in Spring Arbor Michigan tried to give me tonight through the drive-through. When I kindly asked the guy if it was Diet Coke, he said “yes that’s how it comes out” I asked for a refund and he said let me get the manager. The manager came over and asked me if I wanted something else to drink. I stated that I only drink diet pop and was there anything else that was diet. The manager offered Coke zero. They refused to give a refund. The whole reason I wanted to pop was for caffeine. If you need food or a quick drink you are far better off skipping this place and going straight to One of the gas stations here in Spring Arbor.
Atmosphere: 1
Food: 1
Service: 1
This is the worst McDonald’s just went there all my food was cold my bun was burnt everything was timed out
Atmosphere: 1
Food: 1
Service: 1
Terrible food. Tasted like it was from 2 days prior. Will definitely not be going back to this one
Atmosphere: 1
Food: 1
Service: 1
Employee was refusing to give us food that we paid for
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered from this particular down with several times and the orders are 95% always is wrong or the food is cold. Tonight I ordered two double hamburgers, a medium fry, a medium Coke, zero and a large chocolate Shake . I went into Complaint and I was told that I was being rude. Manager was extremely hostile wouldn’t make the order right she wouldn’t even give me the money back that she owed me from giving me single hamburgers instead of double hamburgers. So I actually was charged five dollars for something I didn’t receive. We lived out here for a year and I would say probably eat at this McDonald’s a couple times a week and after all, I think that if you can’t make an order by, you We have no business being a manager and screaming at people
Atmosphere: 1
Food: 1
Service: 1
Today I went to this McDonald’s and ordered the Grinch meal, because it seemed fun and I had just gotten off work, so I was starving. When I received said grinch meal, I thought it was a little strange that the fries didn’t have the pickle seasoning that it was supposed to come with. I figured, maybe they forgot because they don’t make it everyday. Whatever, I still have my Big Mac. I go to eat my Big Mac when I got home, and when I open the box, I see only 3 buns and no patties anywhere in sight! It seemed by the lack of effort to put the patties that make the sandwich a BURGER on the sandwich says that this place doesn’t care about its customers.
I don’t see why these employees think it’s funny, but I wouldn’t go here unless you want to pay around 10 dollars for a burger meal and only get bread with sauce, and mediocre fries.
Atmosphere: 2
Food: 2
Service: 1
One of the worst McDonald's in jackson v County. Consistently messing up orders, slow, poor customer service, employees with poor attitudes.
Atmosphere: 1
Food: 2
Service: 1
Horrible!! If I could give negative reviews I would. Just came in there with my kids and my mom, I ordered a mccrispy add onions and I only got onions and a pickle. Where did the rest of it go? Came there a month ago and ordered my kids two happy meals. There was a line behind us and they all got their food before us and it still took 45 minutes to get the happy meals after I went inside and waited for someone to even come to the counter. A guy stood inside waiting for a cup of coffee for over 10 minutes!
Restaurantji Recommends
This place is a joke, I stopped to get food an the website said they were open till midnight and the employees shut off the lights with me in line waiting for them for 10 min already.
Service: 1
We came in on Halloween and ordered food at the kiosk inside - the kiosk said to take a number to a table and that a staff member would bring our food out. We're waiting and waiting and waiting, when my husband noticed that a bag had been set out at the counter. He went to check and it was part of our order - just part of it. He waited up at the counter with the partial order, trying to get the attention of a staff member that half of our order was missing. Finally, he got their attention and notified them of the issue - of which they stated that they would make the rest of it. They brought a bag with our fries to the counter, and left again - still without the rest of our order. Again, trying to get their attention as we were missing all the drinks still and sauces we ordered. After waiting still several more minutes before we were able to get their attention again, they gave us 3 of the 4 drinks, and said that they were making the last drink. Again, minutes went by when a staff member asked what I was waiting for - of which I notified him, he said he would make it in just a couple of minutes but still had to be reminded again even after that.
It was so bad that I saw another family come in after us and warned them of the wait time and they ended up leaving.
We ordered at 8:19PM and did not get everything from our order until after 9 - of course by the time we received the entirety of our order, the food we received at the beginning was cold. I felt bad for the staff as the entire time they were complaining about only have 3 staff and that one of them was supposed to be leaving for the night - however, if they would finish an order before moving on to the next it would go a lot smoother as obviously attempting to multi-task orders was not working.
Atmosphere: 1
Food: 1
Service: 1
They served the person who came in behind me before me (we almost had same order) I was order 31 she was order 50. When I questioned them they got an attitude about it. Then almost 10 minutes later I finally get it. Burnt bagel! I take it back up, still rude! I'm not the one that burnt the bagel , why are you giving me attitude?? You didn't pay for my food I DID, I should be the one with an attitude.
Atmosphere: 3
Food: 1
Service: 1
Absolutely horrible.
Every trash can was overflowing, no toilet paper in the women’s restroom, no ice in the ice machine.
Ordered through the kiosk and it says take a number and someone will bring your food out to you. We saw food brought out to other people, but our food was just left on the counter.
Ordered 2 cheeseburger meal. One didn’t even have cheese! The other one did but it was half on the burger, half stuck to the wrapper, and SO MUCH KETCHUP. Why????? And quarter pounder we ordered, had its cheese half stuck to the box.
I’ve been to many fast food places and this is by FAR the most atrocious one.
If you’re going to work here, take SOME pride in your job. This is really one of the few restaurants in the area so you’d think it would be better managed.
Atmosphere: 1
Food: 2
Service: 1
The food was absolutely disgusting and I’d never get it again. The woman who took our money couldn’t even multitask to talk and hand us our change. Our pop sucks. The service sucked and the McDonald’s looked like we were in the hood and it was a nice place around there. 1 STAR
Atmosphere: 1
Food: 1
Service: 1
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