Chicken Shack Saint Clair Shores

I order online and showed up after the time it was promised. They said My onion rings were not ready yet. 5 other customers ordered at the register, and were helped and left before my order was completed 15 minutes later. Totally unacceptable. They staff was snotty as well

Place my order at 6:15. Told it was ready for pickup at 6:38. Waited an extra 30 mins for my food. I was the only person in there at the time of pickup. Cooks look pissed off all the time. No one communicates that your order wasn’t even started. Royal Oak location still the best.

Atmosphere: 1

Food: 4

Service: 1

Food was very bad, oil was old and service was bad. Very expensive

Sorry, but Chicken Shack has been going down hill for the last couple years now. The portions of chicken have drastically been cut and the potatoes has nearly tripled compared to what it used to be and we used to come here pretty often. $12 for basically a plate of potatoes and a few pieces of chicken. The food is still good but not worth the money. The staff is not as friendly as they used to be either.

Atmosphere: 3

Food: 2

Service: 3

As a past employee and long time customer at the shack, i have been severely disappointed with the qaulity of the food and attentiveness to order details for almost every carryout. something is always missed or the food wasn't prepared to order details either not being sauced or buttered even had my chicken buttered instead of the potatoes nothing like grease buttery chicken and dry potatoes.

Usually love this place. Got really sick from the coleslaw. Potatoes were hard. We usually get the super. After being violently I’ll all day I’m Not taking my chances on going for a while.

I ordered food on Sunday to be picked up on Tuesday at a specific time and when I got there, it wasn’t ready. I waited almost a half an hour while other people came in and were serviced and I still was waiting. When I got home the deep fried mushrooms that I ordered were cold and about 50% of them were only the fried batter with no mushroom inside. What’s the point of doing a special order when you get there it’s not even being prepared. All the staff was doing was playing around, honestly very disappointing

Atmosphere: 1

Food: 1

Service: 1

Really put butter on those dry taters 😆🤣😂 plus people who care doesn't hurt

I had a party to order for. I wanted to order online and their online ordering is down. My order is well over $100. Can’t use any promo codes in store. Won’t even accommodate for their inconvenience. Sad because the location has good food. It is super unorganized when you arrive. They are friendly but service is just not good. I would love to tip but im not tipping when they can’t even accommodate online orders when the system is down. 3/5

Atmosphere: 3

Food: 4

Service: 2

Horrible service. They don't start cooking online orders until you arrive. Waited an extra 35 minutes for two sandwiches.

Atmosphere: 1

Food: 1

Service: 1

I've been coming to this place for literally years however today for domestic odd reason because I asked was my order up I had to wait longer then anyone else including my coworkers who also ordered food after me i waited 35 mins for a small order becausei asked was my order up yet thstsvnot fair. I feel so disappointed I'm not going here

Excellent and helpful service for our first time there, but the chicken didn't taste good at all. It had kind of a burnt taste (bad frying oil, maybe). Potatoes were good, though!

Atmosphere: 3

Food: 2

Service: 5

Great food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Broasted Chicken & Potato Wedges, Onion Rings

Great food, Great service!

Atmosphere: 5

Food: 5

Service: 5

I've been in this restuant for 30 minutes watched people walk in place an order and got it and I'm still here smh slow slow slow