Baskin robins had gone so down hill. I got a cake from a location a year or two ago a great ice cream roll cake. Been craving for years. I try to call to order the cake. And no one can even understand English. I tried to go in person and they tell me I have to order through the app. Then they tell me they don’t make cakes on weekends. Just a joke. Save your money and support some one else
Atmosphere: 1
Food: 1
Service: 1
Don Waller
My wife went to get a quart of jamocha ice cream and per the sign it is supposed to be 28 Oz Now it was only 21 Oz and I checked this on a digital scale. I tried to call and no one answers and you can't leave a message because it's full. And last time I checked a quart is 32 ounces so they are ripping you off from the start!
Atmosphere: 1
Food: 3
Service: 1
Sherry Nitecki
Worst customer service. Cakes look terrible. They don't answer their phone and lied saying they don't have one while I could hear it ringing nonstop. Made me never want to try another baskin Robbins again for a special occasion... only any occasion for c that matter. Id recommend a professional bakery for future needs.
Atmosphere: 1
Food: 1
Service: 1
Sammy G
Worst location. Drinks are never good. Wont give you your money back for making you $7 WATER. 16 and dequindre location is much better. Ive given them more than a few chances. Never again.
David Thompson
Make sure you check your food they forgot to put sausage. On my sandwich the also did not add the extra shots of espresso that I payed for in my drink
Atmosphere: 1
Food: 1
Service: 1
Waseem Akbar
I have been a regular visitor of this store at Dequinder and 16 mile alot, since recently the quality of sevice and cleanliness of this store has deteriorated to the worst. Today there were 6 customers were waiting and the server was busy in washing the pots which should have been washed when ther were no customers. Also the floors were really dirty and greasy and dirty. The vanilla ice cream tub had a scoop of someotgwr flavor was sitting on it. Will try some other store instead of going here.
Atmosphere: 1
Food: 3
Service: 1
Jake Helle
They won’t answer the phone at all.
Service: 1
Dominique Darchelle
They do not answer the phone
Service: 1
Joyce Johnson
I've been a loyal customer of Baskin Robbins for a long time and have had numerous positive experiences with them. However, my recent visit to the Sterling Heights - 44603 Mound Rd location was by far the worst!On May 3, 2024, I ordered a customized Super Mario cake online for my son's 6th birthday celebration. The same day, after numerous attempts of calling their location to no one picking up the calls, I had to go to the shop to confirm if the order will be ready. Two gentlemen confirmed and said they have the order ticket ready and all is set.On the morning of May 5, 2024, I went to pick the cake up at 9:30, but after opening it in the car to see how it looked, I was extremely disappointed. The cake was unfinished, the super Mario collectibles were missing (paid extra for!!), it was bearing very little resemblance to the image ordered online. Not only was the appearance lacking, it was failing to meet the standards I have come to expect from Baskin Robbins. It was so poorly executed that I could not to take it to my son's birthday celebration at church in Farmington Hills, Michigan.My husband and I went back into the shop, and upon expressing our dissatisfaction to the cashier, she herself agreed on the poor quality of the cake and said the 'baker lady' was not available that day to fix it. The other staff were examining the cake, and we could clearly see they were trying to hold in their laughter and act as if the cake looked fine. Overall, the staff seemed indifferent to my concerns and offered no meaningful solution to rectify the situation.The cashier texted a photo of the cake to her manager from her cellphone and called the manager and asked us to speak to the manager from her cellphone. Despite our request for a full refund, the manager only offered to refund the cost of the missing $7.99 super mario collectibles, insisting that the cake was already made. (The manager was fully aware of how horrible the cake looked since she saw the picture of the cake sent to her). We refused to take the cake, and we reiterated our demand for a full refund.We have yet to receive any follow up from the emails sent and phone calls made!My husband and I are still utterly shocked by the lack of professionalism and customer care displayed. We've decided never to return to this location again, as it's evident they lack the fundamentals of proper customer service and care. Beware of this location everyone!
Atmosphere: 1
Food: 1
Service: 1
Jojin Johnson
I have been a Baskin Robbins customer for so many years, but, recently, I had a deeply disappointing experience at Baskin Robbins location on 44603 Mount Road, Sterling Heights, Michigan.I had ordered a double sheet cake for my son's 6th birthday celebration at church. It was an online order and my wife even drove to the location to confirm and make sure the order was received to them on the friday itself. Since it was all confirmed and set, my son (the birthday boy) was excited for his super Mario cake, and all family were excited for his birthday as well. On the way to our church which is in Farmington Hills, as planned, we arrived back to the shop on Sunday to pickup the order. Regrettably, the cake was unacceptable, lacking the requested character design and featuring unfinished decorations. In fact, not presentable at all. To compound the issue, the staff failed to notify me about the missing Mario character collectibles. When we were telling our concerns, the staff were acting clueless and trying to play dumb, but in same time, agreeing that the cake is bad. After one of the staff sent a photo of the cake to the manager, I spoke with the manager as well. But her response was beyond unsatisfactory, suggesting I purchase the characters separately from outside which I payed already in her store. From the managers words, I understood that, the baker lady is only available Monday to Friday. If that is the case, why was my order confirmed on friday? How will I come to know that? Although they agreed to a refund, I have yet to receive a response to my follow-up emails, phone calls and messages. No refund have been made yet either. This experience was not only a letdown but also the worst customer experience I've had at any consumer shop in this country. I suggest Baskin Robbins to remove this location out of their franchise to keep good reputation.
Way overcooked sandwich. I didn’t notice until I got to work. I ended up throwing it away. Thanks for the disappointment… why would you serve this to a customer?
Atmosphere: 4
Food: 1
Service: 4
OhItsJustEthan
The place was nice and clean and the man working the counter was very friendly and patient. (It took me a while to choose an ice cream.)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Peanut Butter Cup Sundae
Abigail Reyes
The ice cream’s amazing, the young man serving us was super nice, and the place is pristinely clean. 10/10 recommended ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jamoca Almond Fudge
A.C. Melgoza, Real Estate Advisor
Great, and super fast service, especially with that young man who’s always by himself!! Highly recommended.
A.C. Melgoza, Realtor - Century 21 Town & Country
Great, and super fast service, especially with that young man who’s always by himself!! Highly recommended.
Baskin robins had gone so down hill. I got a cake from a location a year or two ago a great ice cream roll cake. Been craving for years. I try to call to order the cake. And no one can even understand English. I tried to go in person and they tell me I have to order through the app. Then they tell me they don’t make cakes on weekends. Just a joke. Save your money and support some one else
Atmosphere: 1
Food: 1
Service: 1
My wife went to get a quart of jamocha ice cream and per the sign it is supposed to be 28 Oz
Now it was only 21 Oz and I checked this on a digital scale.
I tried to call and no one answers and you can't leave a message because it's full.
And last time I checked a quart is 32 ounces so they are ripping you off from the start!
Atmosphere: 1
Food: 3
Service: 1
Worst customer service. Cakes look terrible. They don't answer their phone and lied saying they don't have one while I could hear it ringing nonstop. Made me never want to try another baskin Robbins again for a special occasion... only any occasion for c that matter. Id recommend a professional bakery for future needs.
Atmosphere: 1
Food: 1
Service: 1
Worst location. Drinks are never good. Wont give you your money back for making you $7 WATER. 16 and dequindre location is much better. Ive given them more than a few chances. Never again.
Make sure you check your food they forgot to put sausage. On my sandwich the also did not add the extra shots of espresso that I payed for in my drink
Atmosphere: 1
Food: 1
Service: 1
I have been a regular visitor of this store at Dequinder and 16 mile alot, since recently the quality of sevice and cleanliness of this store has deteriorated to the worst. Today there were 6 customers were waiting and the server was busy in washing the pots which should have been washed when ther were no customers. Also the floors were really dirty and greasy and dirty. The vanilla ice cream tub had a scoop of someotgwr flavor was sitting on it. Will try some other store instead of going here.
Atmosphere: 1
Food: 3
Service: 1
They won’t answer the phone at all.
Service: 1
They do not answer the phone
Service: 1
I've been a loyal customer of Baskin Robbins for a long time and have had numerous positive experiences with them. However, my recent visit to the Sterling Heights - 44603 Mound Rd location was by far the worst!On May 3, 2024, I ordered a customized Super Mario cake online for my son's 6th birthday celebration. The same day, after numerous attempts of calling their location to no one picking up the calls, I had to go to the shop to confirm if the order will be ready. Two gentlemen confirmed and said they have the order ticket ready and all is set.On the morning of May 5, 2024, I went to pick the cake up at 9:30, but after opening it in the car to see how it looked, I was extremely disappointed. The cake was unfinished, the super Mario collectibles were missing (paid extra for!!), it was bearing very little resemblance to the image ordered online. Not only was the appearance lacking, it was failing to meet the standards I have come to expect from Baskin Robbins. It was so poorly executed that I could not to take it to my son's birthday celebration at church in Farmington Hills, Michigan.My husband and I went back into the shop, and upon expressing our dissatisfaction to the cashier, she herself agreed on the poor quality of the cake and said the 'baker lady' was not available that day to fix it. The other staff were examining the cake, and we could clearly see they were trying to hold in their laughter and act as if the cake looked fine. Overall, the staff seemed indifferent to my concerns and offered no meaningful solution to rectify the situation.The cashier texted a photo of the cake to her manager from her cellphone and called the manager and asked us to speak to the manager from her cellphone. Despite our request for a full refund, the manager only offered to refund the cost of the missing $7.99 super mario collectibles, insisting that the cake was already made. (The manager was fully aware of how horrible the cake looked since she saw the picture of the cake sent to her). We refused to take the cake, and we reiterated our demand for a full refund.We have yet to receive any follow up from the emails sent and phone calls made!My husband and I are still utterly shocked by the lack of professionalism and customer care displayed. We've decided never to return to this location again, as it's evident they lack the fundamentals of proper customer service and care. Beware of this location everyone!
Atmosphere: 1
Food: 1
Service: 1
I have been a Baskin Robbins customer for so many years, but, recently, I had a deeply disappointing experience at Baskin Robbins location on 44603 Mount Road, Sterling Heights, Michigan.I had ordered a double sheet cake for my son's 6th birthday celebration at church. It was an online order and my wife even drove to the location to confirm and make sure the order was received to them on the friday itself. Since it was all confirmed and set, my son (the birthday boy) was excited for his super Mario cake, and all family were excited for his birthday as well. On the way to our church which is in Farmington Hills, as planned, we arrived back to the shop on Sunday to pickup the order. Regrettably, the cake was unacceptable, lacking the requested character design and featuring unfinished decorations. In fact, not presentable at all. To compound the issue, the staff failed to notify me about the missing Mario character collectibles. When we were telling our concerns, the staff were acting clueless and trying to play dumb, but in same time, agreeing that the cake is bad. After one of the staff sent a photo of the cake to the manager, I spoke with the manager as well. But her response was beyond unsatisfactory, suggesting I purchase the characters separately from outside which I payed already in her store. From the managers words, I understood that, the baker lady is only available Monday to Friday. If that is the case, why was my order confirmed on friday? How will I come to know that? Although they agreed to a refund, I have yet to receive a response to my follow-up emails, phone calls and messages. No refund have been made yet either. This experience was not only a letdown but also the worst customer experience I've had at any consumer shop in this country. I suggest Baskin Robbins to remove this location out of their franchise to keep good reputation.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Way overcooked sandwich. I didn’t notice until I got to work. I ended up throwing it away. Thanks for the disappointment… why would you serve this to a customer?
Atmosphere: 4
Food: 1
Service: 4
The place was nice and clean and the man working the counter was very friendly and patient. (It took me a while to choose an ice cream.)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Peanut Butter Cup Sundae
The ice cream’s amazing, the young man serving us was super nice, and the place is pristinely clean. 10/10 recommended ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jamoca Almond Fudge
Great, and super fast service, especially with that young man who’s always by himself!! Highly recommended.
Great, and super fast service, especially with that young man who’s always by himself!! Highly recommended.
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