I was waited on by Bernice at least thats what was on her shirt! She didn't smile, and when I asked how long the fries had been there I got no response twice but she did ask for fries to be dropped Bernice gave me my order without the soda. I asked her to look at my coupons. Then she gave me 2 cups and a cup holder. Bernice in my opinion should show like she loves her job. Just smile when she says can I help you. You never know what someone is going through but customer service is a happy profession.....
Atmosphere: 5
Food: 5
Service: 1
Tyler Pletzke
Both of the employees that took and gave me my order were very polite very energetic. I bought a number for large and the whopper was probably one of the best prepared whoppers I’ve ever had in my life. I know this review might seem stupid because it’s about aBoth of the employees that took and gave me my order we’re very polite very energetic. I bought a number for large and the whopper was probably one of the best prepared whoppers I’ve ever had in my life. I know this review might seem stupid because it’s about a hamburger but the employees at this location Make the best hamburgers and have really awesome customer service. This is a very good location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Jennifer Parkes
Jeremy is an amazing worker. He has heart for what he does. My kids always mention how he is a nice guy, polite, attentive, and provides exceptional service
01/04/25 at 11:05 drive thru middle aged woman and a guy in his 20s at the drive thru ; The only thing they got right was no tomato extra onion on my number one, instead of fresh food I received a one pickle when ordered extra extra so I get literally one pickle, I get a stale bun, a bad carbonated coke/fruit punch, fries that were not well done when I asked for well done fries and the sad thing is I was polite never got rude even said thank you have a good night, not like I asked for nothing for anything crazy… one whopper jr meal one whopper meal for 20 bucks, keep your food poor quality, poor customer service, b.k. Management needs to step in and visit your Sterling Heights, b.k. Off of mound road before hall road
Atmosphere: 1
Food: 1
Service: 1
Jakey
Always been the best location in Sterling
Atmosphere: 5
Food: 5
Service: 5
Byron Convery
I ordered ham and cheese croissant I got one ham and cheese and one sausage I really need to look at the screen better but it was ok.
Atmosphere: 5
Food: 4
Service: 4
Ram A.
Excellent customer service and got my food pretty quick in and out. Not the best and not the worst burger king I've been to. Food was fresh and above all the employees were extremely friendly and de all deserve a raise if the owner can read this.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries
faire2024
Around 1:30 today 11/22/2024 unbeliveble Store. I am surprised didn't closed by now. Management Zero / Crew Zero. Only two the cook left to the bathroom and the other was waiting on DT. waiting and waiting then I left. Don't they have a district manager or Owner can evaluate the quality and service. very dirty store.
Kid-friendliness: The chief prepares when you order and I never get the end parts of the tomato. I think him for that.
Recommended dishes: Chicken Fries, Whopper
Lela Cosic
Ice mocha time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries
J R
My order was put together in a manner that looked disgusting and falling apart. Terrible service and or workers.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Whopper with Bacon, Hamburger, Onion Rings
Arijela Cosic
Ice mocha time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Onion Rings
Bethany Macgregor
Why do I have to wait but the food is always stale? Also had issues getting two sauces for an 8pc, which has not happened to me at other BKs. Very frustrating as this is so close to my house.
I was waited on by Bernice at least thats what was on her shirt! She didn't smile, and when I asked how long the fries had been there I got no response twice but she did ask for fries to be dropped Bernice gave me my order without the soda. I asked her to look at my coupons. Then she gave me 2 cups and a cup holder. Bernice in my opinion should show like she loves her job. Just smile when she says can I help you. You never know what someone is going through but customer service is a happy profession.....
Atmosphere: 5
Food: 5
Service: 1
Both of the employees that took and gave me my order were very polite very energetic. I bought a number for large and the whopper was probably one of the best prepared whoppers I’ve ever had in my life. I know this review might seem stupid because it’s about aBoth of the employees that took and gave me my order we’re very polite very energetic. I bought a number for large and the whopper was probably one of the best prepared whoppers I’ve ever had in my life. I know this review might seem stupid because it’s about a hamburger but the employees at this location Make the best hamburgers and have really awesome customer service. This is a very good location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Jeremy is an amazing worker. He has heart for what he does. My kids always mention how he is a nice guy, polite, attentive, and provides exceptional service
Atmosphere: 5
Food: 5
Service: 5
Staff friendly and willing to help
Food: 4
Service: 4
Best whopper ever ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Jr, Chicken Fries, Whopper Patty
01/04/25 at 11:05 drive thru middle aged woman and a guy in his 20s at the drive thru ; The only thing they got right was no tomato extra onion on my number one, instead of fresh food I received a one pickle when ordered extra extra so I get literally one pickle, I get a stale bun, a bad carbonated coke/fruit punch, fries that were not well done when I asked for well done fries and the sad thing is I was polite never got rude even said thank you have a good night, not like I asked for nothing for anything crazy… one whopper jr meal one whopper meal for 20 bucks, keep your food poor quality, poor customer service, b.k. Management needs to step in and visit your Sterling Heights, b.k. Off of mound road before hall road
Atmosphere: 1
Food: 1
Service: 1
Always been the best location in Sterling
Atmosphere: 5
Food: 5
Service: 5
I ordered ham and cheese croissant I got one ham and cheese and one sausage I really need to look at the screen better but it was ok.
Atmosphere: 5
Food: 4
Service: 4
Excellent customer service and got my food pretty quick in and out. Not the best and not the worst burger king I've been to. Food was fresh and above all the employees were extremely friendly and de all deserve a raise if the owner can read this.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries
Around 1:30 today 11/22/2024 unbeliveble Store. I am surprised didn't closed by now. Management Zero / Crew Zero. Only two the cook left to the bathroom and the other was waiting on DT. waiting and waiting then I left. Don't they have a district manager or Owner can evaluate the quality and service. very dirty store.
Restaurantji Recommends
Kid-friendliness: The chief prepares when you order and I never get the end parts of the tomato. I think him for that.
Recommended dishes: Chicken Fries, Whopper
Ice mocha time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries
My order was put together in a manner that looked disgusting and falling apart. Terrible service and or workers.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Whopper with Bacon, Hamburger, Onion Rings
Ice mocha time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Onion Rings
Why do I have to wait but the food is always stale? Also had issues getting two sauces for an 8pc, which has not happened to me at other BKs. Very frustrating as this is so close to my house.
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