Charleys Cheesesteak & Wings

Took a while to get service. The cheesesteak was OK, I've definitely had better.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Philly Cheesesteak

Food was just OK. I got the Old Fashioned with onions and Cheeze Whiz. Meat was a little over salted, and there could have been more Cheeze Whiz on it for my tastes. The bread was delicious and soft though. Fries were just OK, nothing special. Without a coupon or special though, the value wasn't there. For the cost I think Jersay Mike's is still the winner.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Philly Cheesesteak

I would give zero stars if possible! I ordered the chicken teriyaki sandwich. It had way too much sauce on it and tasted like BBQ sauce instead of teriyaki. The flavor was horrible, it was soggy from the unreal amount of sauce, the fries were undercooked and the staff was absolutely rude and rediculous. All of them hovering over the grill with no hair net or hat, playing on phones, refusing to take orders, and leaving customers food open on the counter. I will not be back and will be warning everyone I know, to stay away!

Atmosphere: 1

Food: 1

Service: 1

This Location is nice but the Manager/GM (Helmy) was very rude and Unsanitary from the moment I walk in the door he started coughing
With his hands didn’t have on gloves or either wash his hands. Coughing all over my drinks and made my food made me feel very unwelcome. I will be reaching out to the health department and taking more actions regarding this issue. Just be careful gave me fries that’s was sitting out already.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Philly Cheesesteak

This location needs work. Managers, we have to teach staff how the job is to be run. And if you don't know, go to the handbook. The food is not as good as it is to be. I don't know if you switched brands or not.

Atmosphere: 2

Food: 3

Service: 2

The young lady cashier at 11:30 today was great she was so helpful with everything I asked I'll be back for sure

I wish I could give review zero stars but I can’t.
Two night ago, I got my food order and find out that I don’t have my have my side of ranch is fine. So drive back an when I got there not one but three different people We’re missing something from their orders each… and it was nothing small like ranch, one of the guy we’re missing a whole sandwich and the other guy was missing a whole thing of French fries.
I was very disappointed because I also had big things missing form my order in the past too and this was maybe the fourth time it happened. One guy was Explaining to the manager that he order a whole sandwich with his order an couple minutes after Explaining to him again, the manager find the Receipt for the sandwich was on a different Receipt ??? My question is why is it on a different receipt for the same order form one person? At one point two of the guys just left and the one guy who was missing his fries never received.
I did receive my ranch but I should of just left because that was disaster when I got back in my car I noticed i don’t have ever many fries… so I just decided to go to McDonald’s and get a large fries just to have with my sandwich ! I’m never going to order form Charles cheesesteak ever again after seeing that whole situation.

Food: 1

Staff was very friendly. Food was fresh.

I paid 45$ my fiancé got a combo for kimichi sub and I got a regular size Philly sub combo as far as my sub it was very little and the fries tasted like it was fried in bad Grease the service was horrible! food was horrible !and I tried to get a refund for just my food and THE EMPLOYEE
WALID WASNT HELPFUL AT ALL! MONEY WASTED AND I WILL NEVER RETURN ! it was not what I get when I go to other Charleys locations so great I won’t be back here because I never wanna waste another dollar or an ounce of time on horrible establishments !

Atmosphere: 1

Food: 1

Service: 1

Nothing too good or bad to say. If you're hungry, then just know you'll be hungry not that long after eating this. I used to get this in the airport all the time...and it was worth it. Now down the street, there's less excitement. It's just something if I'm tired of regular fast food.

Atmosphere: 3

Food: 3

Service: 3

Ordered classic cheesesteak. Very little cheese and meat was dry. Not worth $12.71 Definitely will not return.

Atmosphere: 4

Food: 1

Service: 2

I ordered online. 100% paid. Pickup time of 4:48 EST. I walked in. And a lady walked in 10 seconds behind me. The man behind the counter went to her first. She said she had a door dash. This man left my food on the counter. And proceeded to accommodate and serve the door dash delivery lady who came in after me. Gave her order then brought her shakes. Then went out of his way to help her a third time. Bringing her a drink holder. All the while my food sat on the counter. And I got there 1rst. But didn't want to make a scene. So glad I wasn't asked to tip online. Wings were good but I will never be back. Your employee is incompetent. He must have opened each box of my wings 4 times while looking up at the order screen. He either can't read or he is incapable of comprehending what he does. Is the only way for me to get my order promptly pay extra for door dash?? Or the franchise? Please learn to prioritize. If you don't you'll never survive.

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Barbecue Sauce, French Fries

Great people

Atmosphere: 5

Food: 5

Service: 5

It was delicious. Buns were soft and fresh and the strawberry lemonade was seriously the best. Only complaint, more on the bun please! ?

Atmosphere: 4

Food: 4

Service: 4

Came to support when they first opened . I waited almost 45 min for a cheesesteak and some fries . I was given a coupon , there is a space to write the expiration date on it, but it’s blank . So for the poor experience , I was given a free cheesesteak coupon . Today when I go to use it, I was advised it expired . So you give poor customer service , pretend like you want to make it right, then you don’t !

This is not to mention the night I came to order two Philly meals , one with cheese fries , & I was told the total was $78. Of course I just drove off because I asked again, $78? And I was told yes lol. No thank you !

Just go to the Charley’s in the mall !

Service: 1