Well horrible experience with store manager named Jeff on 11-29-25 at 10:55 pm. This guy is so rude that he cant teach common sense. These are the exact words of him after I expressed my self that it wasn’t fair that i was waiting on the drive thru lane for good 5 min and another car came on the other lane and that car hot served first. I told him that i have worked before in drive thru and I know that when a car comes in you get a signal that tells you a car is there. Once he heard what i said he told me that i cant teach common sense. Now even if I didn’t have any how a store manager can act this way. It isn’t a customer service at all. Hope the owner sees this review before it escalates to a fight with someone else because if I wasn’t with my family I would be saying something back to him.
Atmosphere: 1
Food: 1
Service: 1
Dena Gilmer
Great McDonald's, nice staff, very efficient drive through!
Food: 5
Service: 5
Coco B
And you still served this
Cynthia Brown
So you saw this and still gave it out
Food: 1
Carter Rilliet
Ive lived in Sterling Heights my whole life (minus a brief 8 months) and Ive always loved this mcdonalds. Its always had solid food, been clean, and had great service. But tonight was literally 15/10, and hit every mark. Its currently 2:14AM while I write this mind you and all this happened 30 minutes ago lol. I called ahead making sure they had ice cream cuz my gf NEEDED a mcflurry. They said yes until 2AM. I got there, ordered from the drive thru and asked about the new chips ahoy frappe and they said it was good, so I tried it and I agree! Ive always loved this mcdonalds, but tonight employees Michael and Michelle really gave the best service I could have gotten. There was a bunch of little things I appreciated during this interaction as well but this paragraph is already gettin long lol. Moral of the story, Michelle and Michael from night shift made my evening tonight and the food was great too :) PS: sorry for any typos im tired as its very late for this, but I fr got THAT good of service here. Hence why Im staying up this late writing this👍
Atmosphere: 5
Food: 5
Service: 5
Daniel Kosinski
I had won a free ice cream cone from the Monopoly game but they wouldn’t redeem the game piece. I guess that’s one way to pad the bottom line, not actually redeem winning pieces.
Atmosphere: 1
Food: 1
Service: 1
Justin Hess
Christina the manager that worked this evening at 6pm helped me when I had difficulty with claiming a free filet fish sandwich on the app using my 4,500 points. She gave me it and I got to keep the points as the system wasn’t working. Christina, THANK YOU so much for your great customer service tonight and making my night so I can eat dinner as I’m in a nursing home recovering from an auto accident! She deserves a big raise 100%!
Atmosphere: 5
Food: 5
Service: 5
Aminul “Amin” Islam
Very clean and we'll maintained McDonald's
Atmosphere: 5
Food: 5
Service: 5
JIM K
Terrible customer service. No refills on drinks. Find another fast food place to dine at.
Service: 1
Maddie
The girls in the morning time are amazing! Every time I get my coffee they make it exactly how I ask every time. Any other McDonald’s makes my coffee blan, but they understand 🤗🩷
2 snack wrap meals that were undercooked, no condiment or pop station
Atmosphere: 3
Food: 1
Service: 1
Toki Kiko
Do not use DoorDash
Atmosphere: 1
Food: 1
Service: 1
Matt Babich
My first and last visit after the remodel. Food was decent but slow, no refills. One guy that worked that was very helpful (young tall guy) but the rest of the staff just was not there to work or help anyone. The remodel sucked, cold and unfriendly. Wait five minutes just to get some help? Sorry, I will not be back.
Well horrible experience with store manager named Jeff on 11-29-25 at 10:55 pm. This guy is so rude that he cant teach common sense. These are the exact words of him after I expressed my self that it wasn’t fair that i was waiting on the drive thru lane for good 5 min and another car came on the other lane and that car hot served first. I told him that i have worked before in drive thru and I know that when a car comes in you get a signal that tells you a car is there. Once he heard what i said he told me that i cant teach common sense. Now even if I didn’t have any how a store manager can act this way. It isn’t a customer service at all. Hope the owner sees this review before it escalates to a fight with someone else because if I wasn’t with my family I would be saying something back to him.
Atmosphere: 1
Food: 1
Service: 1
Great McDonald's, nice staff, very efficient drive through!
Food: 5
Service: 5
And you still served this
So you saw this and still gave it out
Food: 1
Ive lived in Sterling Heights my whole life (minus a brief 8 months) and Ive always loved this mcdonalds. Its always had solid food, been clean, and had great service. But tonight was literally 15/10, and hit every mark. Its currently 2:14AM while I write this mind you and all this happened 30 minutes ago lol. I called ahead making sure they had ice cream cuz my gf NEEDED a mcflurry. They said yes until 2AM. I got there, ordered from the drive thru and asked about the new chips ahoy frappe and they said it was good, so I tried it and I agree! Ive always loved this mcdonalds, but tonight employees Michael and Michelle really gave the best service I could have gotten. There was a bunch of little things I appreciated during this interaction as well but this paragraph is already gettin long lol. Moral of the story, Michelle and Michael from night shift made my evening tonight and the food was great too :)
PS: sorry for any typos im tired as its very late for this, but I fr got THAT good of service here. Hence why Im staying up this late writing this👍
Atmosphere: 5
Food: 5
Service: 5
I had won a free ice cream cone from the Monopoly game but they wouldn’t redeem the game piece. I guess that’s one way to pad the bottom line, not actually redeem winning pieces.
Atmosphere: 1
Food: 1
Service: 1
Christina the manager that worked this evening at 6pm helped me when I had difficulty with claiming a free filet fish sandwich on the app using my 4,500 points. She gave me it and I got to keep the points as the system wasn’t working. Christina, THANK YOU so much for your great customer service tonight and making my night so I can eat dinner as I’m in a nursing home recovering from an auto accident! She deserves a big raise 100%!
Atmosphere: 5
Food: 5
Service: 5
Very clean and we'll maintained McDonald's
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. No refills on drinks. Find another fast food place to dine at.
Service: 1
The girls in the morning time are amazing! Every time I get my coffee they make it exactly how I ask every time. Any other McDonald’s makes my coffee blan, but they understand 🤗🩷
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
2 snack wrap meals that were undercooked, no condiment or pop station
Atmosphere: 3
Food: 1
Service: 1
Do not use DoorDash
Atmosphere: 1
Food: 1
Service: 1
My first and last visit after the remodel. Food was decent but slow, no refills. One guy that worked that was very helpful (young tall guy) but the rest of the staff just was not there to work or help anyone. The remodel sucked, cold and unfriendly. Wait five minutes just to get some help? Sorry, I will not be back.
Atmosphere: 1
Food: 4
Service: 2
very bad servies
Atmosphere: 1
Food: 1
Service: 1
Very slow and bad service
Loading...