Watch for Starbucks I give 20 dollar for a small cafe. They short me 10 dollars.
anonymous skull
why are the mobile orders off? what the hell.
Hannah Jones
Not my first time, second, or third time at this location, and at various times of day, and every time the service is incredibly slow. My last visit with only one car ahead at the speaker, took 15 minutes to get to the window, with a few more minutes at the window. At least the window-agent was friendly, though not apologetic. And the drink was piping hot and accurate. If you have someplace to be after, skip this place. If you’re heading home after to rest, sure.
Food: 5
Service: 1
Samuel Golden
Waited 40 minutes for 2 drinks and an everything bagel with cream cheese. The bagel was absolutely disgusting with a weird aftertaste 🤮…this location needs to more staff and better training. My last 4 times have been like this.. and very long wait times at the drive thru smh
Atmosphere: 1
Food: 1
Service: 1
Jason B
Andy is an awesome barista 10/10 service
Atmosphere: 5
Food: 5
Service: 5
Angie
Very disappointed, this experience was unacceptable. My friend and I wasted 45 minutes of our Saturday afternoon at this Starbucks and didn’t even end up with the drinks we ordered — it completely ruined our afternoon.
We spent nearly 30 minutes stuck in the drive-thru line (with a crying baby in the car), only to receive the wrong drinks. We tried to give them a chance, but after tasting them and checking the labels, it was obvious they weren’t what we ordered.
I went inside and spoke with Emily, who told me they would remake the drinks. After waiting another 10–15 minutes, I realized our remake was being treated like a brand-new order — at the very bottom of the queue — even though the mistake was entirely Starbucks’ fault. When I asked why, Emily told me that’s their policy and that even when Starbucks makes a mistake, the remake has to wait behind all other orders. I explained how unfair that was, especially after already waiting so long, but she showed no empathy or compassion whatsoever. When I asked for a manager, she said she was the manager. I asked her to confirm this supposed policy, and she stood by it. I also spoke to another barista, Brie, who was equally dismissive and unsympathetic.
We are loyal Starbucks customers and spend so much money at their cafes every day, and this is how we get treated?
In the end, I had to ask for a refund and left empty-handed after nearly an hour of waiting. I’ve never experienced such poor customer service at any Starbucks location — or any coffee shop, for that matter. This location clearly lacks proper customer service training and empathy. Mistakes happen, but how a business handles them defines its character. Sadly, this Starbucks failed miserably. I will never return to this location!!!
Atmosphere: 1
Food: 1
Service: 1
Kelli Thomas
Expensive but worth it, long wait in drive through but service was good as was our coffee. Out of the Christmas Bearista too, which was sad. Hopefully they'll get more in soon. News says otherwise.
Atmosphere: 5
Food: 5
Service: 5
Saul Valladares
It looks very beautiful and clean.
Maddy DiMarzio
Staff here is always great. Always get the fastest service at this location! The inside is small and narrow so there's not a ton of tables to sit at, but doesn't feel crowded.
Atmosphere: 4
Food: 5
Service: 5
Benjamin Eliasz
I normally have a positive experience here, which is why I gave it as many stars as it did, but based off my experience just now it would be one star. Somehow it took 20 minutes to get a plain black coffee with one cream and sugar, and it was a tepid room temperature instead of being even warm. If I were more of a Karen type I would have demanded a refund
Watch for Starbucks I give 20 dollar for a small cafe. They short me 10 dollars.
why are the mobile orders off? what the hell.
Not my first time, second, or third time at this location, and at various times of day, and every time the service is incredibly slow. My last visit with only one car ahead at the speaker, took 15 minutes to get to the window, with a few more minutes at the window. At least the window-agent was friendly, though not apologetic. And the drink was piping hot and accurate. If you have someplace to be after, skip this place. If you’re heading home after to rest, sure.
Food: 5
Service: 1
Waited 40 minutes for 2 drinks and an everything bagel with cream cheese. The bagel was absolutely disgusting with a weird aftertaste 🤮…this location needs to more staff and better training. My last 4 times have been like this.. and very long wait times at the drive thru smh
Atmosphere: 1
Food: 1
Service: 1
Andy is an awesome barista 10/10 service
Atmosphere: 5
Food: 5
Service: 5
Very disappointed, this experience was unacceptable. My friend and I wasted 45 minutes of our Saturday afternoon at this Starbucks and didn’t even end up with the drinks we ordered — it completely ruined our afternoon.
We spent nearly 30 minutes stuck in the drive-thru line (with a crying baby in the car), only to receive the wrong drinks. We tried to give them a chance, but after tasting them and checking the labels, it was obvious they weren’t what we ordered.
I went inside and spoke with Emily, who told me they would remake the drinks. After waiting another 10–15 minutes, I realized our remake was being treated like a brand-new order — at the very bottom of the queue — even though the mistake was entirely Starbucks’ fault. When I asked why, Emily told me that’s their policy and that even when Starbucks makes a mistake, the remake has to wait behind all other orders.
I explained how unfair that was, especially after already waiting so long, but she showed no empathy or compassion whatsoever. When I asked for a manager, she said she was the manager. I asked her to confirm this supposed policy, and she stood by it. I also spoke to another barista, Brie, who was equally dismissive and unsympathetic.
We are loyal Starbucks customers and spend so much money at their cafes every day, and this is how we get treated?
In the end, I had to ask for a refund and left empty-handed after nearly an hour of waiting. I’ve never experienced such poor customer service at any Starbucks location — or any coffee shop, for that matter.
This location clearly lacks proper customer service training and empathy. Mistakes happen, but how a business handles them defines its character. Sadly, this Starbucks failed miserably. I will never return to this location!!!
Atmosphere: 1
Food: 1
Service: 1
Expensive but worth it, long wait in drive through but service was good as was our coffee. Out of the Christmas Bearista too, which was sad. Hopefully they'll get more in soon. News says otherwise.
Atmosphere: 5
Food: 5
Service: 5
It looks very beautiful and clean.
Staff here is always great. Always get the fastest service at this location! The inside is small and narrow so there's not a ton of tables to sit at, but doesn't feel crowded.
Atmosphere: 4
Food: 5
Service: 5
I normally have a positive experience here, which is why I gave it as many stars as it did, but based off my experience just now it would be one star. Somehow it took 20 minutes to get a plain black coffee with one cream and sugar, and it was a tepid room temperature instead of being even warm. If I were more of a Karen type I would have demanded a refund
Atmosphere: 3
Food: 3
Service: 3
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