Subway
2229 18 Mile Rd Unit 2229, Sterling Heights
(586) 254-8735
Recent Reviews
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Great subs
Atmosphere: 5
Food: 5
Service: 5
Food was just ok. Chicken teriyaki used to be very good. Don’t know why they changed the flavor.
Atmosphere: 3
Food: 2
Service: 3
It's the same guy and same girl working there at all times. They probably own this Subway. They are the same people on the picture with different reviews.
They are the worst people. Worst. Worst.
They have low google ratings.
It will continue to go lower.
I can only said that previous owner and previous employees were much nicer.
This Subway location has gone completely downhill. The workers are unprofessional, and it honestly feels more like hanging out at someone’s messy garage than a restaurant.
The last time I went in, the guy making my sandwich (Nate) was literally hitting a vape while preparing my food. Not only is that disgusting and unsanitary, but it shows zero respect for customers. On top of that, Miguel, the other worker, didn’t even acknowledge me. Instead, he was too busy talking to a group of kids who always seem to hang around inside the store every time I stop by. One time I even saw him outside riding one of their e-bikes instead of doing his job.
The store itself is no better—dirty, messy, and always loud. It doesn’t feel like a place where anyone cares about hygiene or customer service. If you’re looking for a decent Subway experience, this is NOT the place to go.
Atmosphere: 1
Food: 2
Service: 1
I am so unbelievably upset. This is now the second time this issue has happened and I am beyond annoyed. I ordered two homerun ham footlong with **just** lettuce, ham, cheese, and salt & pepper. I get home, open my sandwiches and find black olives on BOTH of them. I DID NOT order them with black olives and this sandwich does not even come with them. This is not okay. I order this online and there is no reason it should have been messed up. I certainly shouldn't be having to physically remove something that I did not order on my sandwich before I can even get to eat it.
Food: 2
Service: 2
Here is a pic of my sandwich here is a pic of my order. Not a single black olives yet I ordered heavy black olives, heavy cucumber not a single cucumber only pickles, heavy spinach no spinach, heavy crunch no crunch , heavy banana peppers i got 3 on the sandwich, but yet im expected to tip which I did but I shouldn't have because my sandwich is never done right.
The service is very good and polite, always make my sandwicth perfect. The ambient is always clean. I look forward to dine there muktiole times a week!
Atmosphere: 5
Food: 5
Service: 5
I specifically ordered all of my dressing on the side that meant oil vinegar, mustard, and mayo. One of the sub sandwiches was saturated with mustard and mayo, and the other two saturated with vinegar and oil. The bread was very soggy and difficult to eat. The guy even asked over the phone you want your dressing on the side I see I said yes please I don’t know how many times I said please please please put the dressing on the side. I picked up the meals. All three were just saturated and I don’t live far from the subway. This is the reason why we wanted the dress Side so that our bread wouldn’t be soggy and mushy. The young lady appeared to be apologetic, but the guy really did care. I don’t know if it’s because we didn’t put a tip in the total, but who’s to say I was planning to tip them when I got there however, the case may be this was very poor poor Service. We will probably go to another subway in the future because this place doesn’t know how to get your order, correct. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
The sandwiches are great, especially the cheesesteak sandwiches. This subway is small, only three tables, so that makes it great cause you don’t wait long for the food and if you find a free table to eat, it’s really quiet.
Atmosphere: 5
Food: 4
Service: 4
Free cookie very yummy
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employee Nate offered phenomenal service the past 5 times I’ve been to this subway.
Atmosphere: 4
Food: 5
Service: 5
I sent in a pickup order here at 10:40am for pickup at 12:05pm
I walk in at 12:06pm expecting my order to be ready because the app said it was. She apologized and told me she just was starting it now. Proceeded making my sub. People start walking in (getting busy) Then right before she puts the sauce on it and wraps it, she decided she needed to stock the restaurant with stuff for 12 mins while my sandwich sits there and all the other customers are being helped by the other employee. People are leaving while im sitting there. She was stocking lettuce and checking the bread. Just completely acting like i was a walk in and had all the time in the world. Not someone who had a pickup order set for a certain time. I didnt get my sandwich till 12:20pm!! Sat there the whole time watching everyone else get their orders taken and subs made. Im so mad. Will never spend another dime here. I got my pickup from here because it was closer to my job. Ended up taking longer and making it so i had barley any time for lunch.
Photo shows my sandwich sitting there at the front. Her in the back. And the guy making everyones subs who came in after me
Atmosphere: 1
Food: 1
Service: 1
The young men said they had no more bread yet there was bread in the back.
The amount of times they mess up an order by putting wrong ingredients, forgetting ingredients, soaking the entire sub in the wrong sauce etc. Having worked at a sub shop before I can confidently say the workers here are mentally slow and lazy
Atmosphere: 3
Food: 1
Service: 1
I had an amazing experience at Subway thanks to Nate! He was incredibly friendly and welcoming, making sure I felt valued as a customer. Nate took the time to carefully prepare my sandwich exactly the way I wanted it, paying attention to every detail with care and professionalism. His positive attitude and excellent customer service truly stood out and made my visit enjoyable. I will definitely be coming back, and I hope to see Nate again. Subway is lucky to have such a dedicated and hardworking team member!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
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