Tim Hortons
36717 Van Dyke Ave, Sterling Heights
(586) 722-7797
Recent Reviews
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I went through the drive thru on Thursday morning it was the best service thanks to Joan. She made my order perfectly! She has the best humor I will be coming back thanks to Joan!
Atmosphere: 5
Food: 5
Service: 5
Don’t come here in the late afternoon service is very slow 2 kids running the place and the coffee was terrible
Service: 1
By far one of the worst Fast Food Experiences in my life. Food was in a bag on the counter waiting when I arrived. No one wanted to help me, nor did they say hello or greet me. When they finally realized they never made the drink associated with my order, they made the wrong drink. I obviously waited while they started over and the made the correct drink. While I was leaving, I decided to open the order to test the temperature of my breakfast sandwiches, and it was obvious they were never warm to begin with. When I arrived home 5 min later, the bagel and the crossiant were horribly stale. The kind of stale that should be immediately obvious not to use. The egg, bacon, and sausage....I am not sure they were ever heated up at all. No exaggeration. Disrespectfuly outrageous service and quality ! ! It really doesn't get much worse than this experience...such a disappointment to the community. It would be much more palatable if this wasn't what I have come to expect at US Tim Hortons and this location especially. Shame on me, I guess
Atmosphere: 2
Food: 1
Service: 1
We ordered peppermint mochas the staff made one a hot chocolate after being told no we don’t want that, and they said they couldn’t make it iced. They didn’t give us our doughnuts. The iced coffee they ended up making was garbage. It took 15 minutes for us to get what we didn’t order.
Atmosphere: 1
Food: 1
Service: 1
Jwan is the best there helpful and grateful at her service she’s amazing at she does
Hilda went above and beyond taking my order today . Her smile and ready to serve attitude made my day! We need more Hilda’s in the world. Thank you
Atmosphere: 5
Food: 5
Service: 5
Amazing staff , amazing food.
Atmosphere: 5
Food: 5
Service: 5
The absolute worst Tim Hortons you could ever choose to go to. The manager Hilda has no self respect and no customer service skills, speaking to her is like speaking to an uncivilized human being that has been taught no etiquette whatsoever, not sure who decided to pick this individual for a management position, reported her and her employee to corporate for their lack of respect and derogatory language. When an employee makes something wrong a customer has absolutely every right to ask for it to be remade without having to tolerate a childish huffing and puffing from an employee especially when they’re being asked respectfully, but this individual actually rolls their eyes and acts as though you’ve asked them to jump a hurdle. Iced capps are not hard to make they shouldn’t be too full of syrup nor should they be too full of cream she clearly is incompetent and has not been properly trained by her manager; regardless this type of behavior shouldn’t be allowed in an establishment that offers any kind of service. I’ll be sure to tell everyone I know not to go this location so they won’t have to tolerate such disgusting behavior.
Atmosphere: 1
Food: 1
Service: 1
This is hands down the worst Tim Hortons location with the most rude employees. Everyone here needs to take a customer service course and maybe an attitude check as well. Treating customers in the disgusting manner that you guys do is absolutely horrible. Manager and employees. I’ll never visit this location again.
Service: 1
Great atmosphere, service and price!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stopped in to this Tim Hortons for a quick bite. Really wish we didn't. My wife wanted a bagel with cheese, she asked for a Jalapeno cheddar bagel and the kid looks at her like she has 2 heads and says what bagels do you have? He states only a cheese bagel, my wife says fine I'll take that. I ordered a chicken chipotle wrap, with a bag of chips. He ask what kind of drink, I said you have Coke Zero? The kid said no.... I said what do you have for diet, we have nothing. I said then I'll have a water. The kid literally gave me a cup of tap water, I said are you fricken kidding me. As we were waiting my wife notice there is a tray of assorted bagels in the back. We said to the other lady working, maybe you need to train your workers to know what's available... We told the lady what the kid said, she laughs and says sorry. Never again will instep into that Tim Hortons. Disappointing.....
Atmosphere: 1
Food: 1
Service: 1
out of a lot of sandwichs bread is hard !!
Atmosphere: 4
Food: 2
Service: 4
The worker Andreean was is the best he does a great job he’s a very hard worker for sure needs and a raise never seen a such a good employee as him very happy with his service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel B E L T
Stopped in to this Tim Hortons for a quick bite. Really wish we didn't. My wife wanted a bagel with cheese, she asked for a Jalapeno cheddar bagel and the kid looks at her like she has 2 heads and says what bagels do you have? He states only a cheese bagel, my wife says fine I'll take that. I ordered a chicken chipotle wrap, with a bag of chips. He ask what kind of drink, I said you have Coke Zero? The kid said no.... I said what do you have for diet, we have nothing. I said then I'll have a water. The kid literally gave me a cup of tap water, I said are you fricken kidding me. As we were waiting my wife notice there is a tray of assorted bagels in the back. We said to the other lady working, maybe you need to train your workers to know what's available... We told the lady what the kid said, she laughs and says sorry. Never again will instep into that Tim Hortons. Disappointing.....
Atmosphere: 1
Food: 1
Service: 1
Only had time for their Great
Atmosphere: 5
Food: 5
Service: 5
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