I've since returned and they are happy to make my food fresh!
Curly fries were old. Peach cobbler roll was so old there was nothing in it. Mozzarella stick was broken and served. Roast beef was dry and some was darker colored it was so dry! My next visit i asked for everything fresh and the man over the speaker was complaining loudly over the speaker as I pulled up to pay.
I like Arby's a lot. I was in Marion, Indiana. They asked me to wait, but everything was fresh JUICY and delicious! The store in Sturgis, MI literally complained loudly on the speaker when I asked for everything fresh since my visit with them previously was very very very unpleasant.
Atmosphere: 4
Food: 4
Service: 4
Jason Farmer
What a lack of service. Filthy got wrong food and called 20 times no answer. Goodbye arbys
Atmosphere: 1
Food: 1
Service: 1
Kirsten
Clean restaurant and tasty food. The staff was also very friendly! Definitely made me want to stop again 👍
Atmosphere: 5
Food: 5
Service: 5
James Reddick
Don't order online. I did, got confirmation it was ready for pick-up. I get to the location and it is closed. Drive-thru no answer, no one there. Had to call customer service to try and get a refund for the food I did not get. This location has nothing but issues. Cold food and bad service. Highly recommend staying far away and going somewhere better.
I followed this link they sent and it failed to send my review through. Do yourself a favor and just call the customer service support line. That actually works.
Atmosphere: 1
Food: 1
Service: 1
Ashley Naylor
Placed online order in app I show up at 7:07 pm and the store is closed. It is completely blacked out. I attempt to call store. No answer. My card was charged for the order!
Mark Ultz
I’m a big fan of Arby’s and was excited to share their steak nuggets with my coworkers since I bragged about them all day. Unfortunately, when we arrived at 5:50 p.m., the doors were locked. Without seating, we had to switch to Buffalo Wild Wings for a group sit-down, which was disappointing.
Food: 5
Amber Falkenstein
It's really good food and if you download the app you get good discounts its worth it
Jamie Mehrley
Waited 20 minutes in drive through. Nobody's order was being taken. Don't know how to do their jobs.
Atmosphere: 1
Food: 1
Service: 1
todd williams
Terrible Company – Avoid at All Costs
This company is poorly managed and doesn’t care about its customers or employees. Whether it’s a Burger King or now rebranded as Arby’s, it’s the same ownership just hiding behind a new name. The quality and service haven't improved – if anything, they’ve gotten worse. Save your time and money and support businesses that actually value their community. I wouldn’t recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Amanda Boughton
Always quick to get my things and always kind. One of my favorite places to pop in the drive-thru. They listen when I say I don't want red sauce lol.
Got the italian sandwich, there's not even enough ham to cover the bun. Waste of money.
Atmosphere: 2
Food: 2
Service: 2
Kalep Goodman
If you guys close the lobby at 8pm, don't say you're open until 10pm? Good food though the other times I went.
Atmosphere: 3
Food: 4
Service: 1
James Long
States they are open until 1am. But no employees insight when I came at 10:45pm
Tobin Harrington
The lady taking the orders was very nice and just an incredible person. Saying this because her manager on duty had a big attitude anytime a question was asked of her. Food was sub-par
Atmosphere: 2
Food: 2
Service: 3
H
My order was made incorrectly. Stood and waited for the customer in front of me for over 5 minutes as employees including the manager just walked past or looked at me and left me standing and waiting.
I've since returned and they are happy to make my food fresh!
Curly fries were old. Peach cobbler roll was so old there was nothing in it. Mozzarella stick was broken and served. Roast beef was dry and some was darker colored it was so dry! My next visit i asked for everything fresh and the man over the speaker was complaining loudly over the speaker as I pulled up to pay.
I like Arby's a lot. I was in Marion, Indiana. They asked me to wait, but everything was fresh JUICY and delicious! The store in Sturgis, MI literally complained loudly on the speaker when I asked for everything fresh since my visit with them previously was very very very unpleasant.
Atmosphere: 4
Food: 4
Service: 4
What a lack of service. Filthy got wrong food and called 20 times no answer. Goodbye arbys
Atmosphere: 1
Food: 1
Service: 1
Clean restaurant and tasty food. The staff was also very friendly! Definitely made me want to stop again 👍
Atmosphere: 5
Food: 5
Service: 5
Don't order online. I did, got confirmation it was ready for pick-up. I get to the location and it is closed. Drive-thru no answer, no one there. Had to call customer service to try and get a refund for the food I did not get. This location has nothing but issues. Cold food and bad service. Highly recommend staying far away and going somewhere better.
I followed this link they sent and it failed to send my review through. Do yourself a favor and just call the customer service support line. That actually works.
Atmosphere: 1
Food: 1
Service: 1
Placed online order in app I show up at 7:07 pm and the store is closed. It is completely blacked out. I attempt to call store. No answer. My card was charged for the order!
I’m a big fan of Arby’s and was excited to share their steak nuggets with my coworkers since I bragged about them all day. Unfortunately, when we arrived at 5:50 p.m., the doors were locked. Without seating, we had to switch to Buffalo Wild Wings for a group sit-down, which was disappointing.
Food: 5
It's really good food and if you download the app you get good discounts its worth it
Waited 20 minutes in drive through. Nobody's order was being taken. Don't know how to do their jobs.
Atmosphere: 1
Food: 1
Service: 1
Terrible Company – Avoid at All Costs
This company is poorly managed and doesn’t care about its customers or employees. Whether it’s a Burger King or now rebranded as Arby’s, it’s the same ownership just hiding behind a new name. The quality and service haven't improved – if anything, they’ve gotten worse. Save your time and money and support businesses that actually value their community. I wouldn’t recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
Always quick to get my things and always kind. One of my favorite places to pop in the drive-thru. They listen when I say I don't want red sauce lol.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got the italian sandwich, there's not even enough ham to cover the bun. Waste of money.
Atmosphere: 2
Food: 2
Service: 2
If you guys close the lobby at 8pm, don't say you're open until 10pm? Good food though the other times I went.
Atmosphere: 3
Food: 4
Service: 1
States they are open until 1am. But no employees insight when I came at 10:45pm
The lady taking the orders was very nice and just an incredible person. Saying this because her manager on duty had a big attitude anytime a question was asked of her.
Food was sub-par
Atmosphere: 2
Food: 2
Service: 3
My order was made incorrectly. Stood and waited for the customer in front of me for over 5 minutes as employees including the manager just walked past or looked at me and left me standing and waiting.
Food: 2
Service: 1
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