They had my order done on time, but the pizza was trash. It was under cooked, the crust super thin, not even cut. It sucks because I was excited but oh well. The wings and chicken melt were good according to my husband though.
NT
Pizza wasn't hot and they messed up the order.
Allie Scott
Update: Their manager, Angel, reached out to me today and offered to redo my previous order for free. She was very understanding, apologetic, and she was very polite. She was also very quick, she reached out to me around 10:30am and had everything ready at 11:00am for carry out. The sauce amount was perfect(my partner and I always order extra sauce) both pizzas and breadsticks were cooked perfectly, perfect amount of cheese, the sauce types were correct. Oh my gosh and we actually got our toppings! Compete 180° from what we normally get. 10/10 some of the best Pizza Hut we’ve ever had
Past review: Please actually listen to what the customer ordered. I’ve tried ordering several times pizza a certain way, and it’s offered without even having to specify, and every single time it doesn’t happen and the pizza is just gross. Most recently one pizza was over baked and the other was underbaked and neither had the correct customizations, and the breadsticks tasted like they had been sitting out for hours??? Nothing about it was appetizing, and whenever it comes to wanting extra or light anything they never deliver even if you’re PAYING for it. Whether it’s a topping, sauce amount, or cheese amount, this location is god awful at paying attention to the customer’s order. Every time you go in the staff are lifeless, no matter how friendly you try to be towards them they act like it would kill them to even respond to a “hello” or “thank you”, if you say anything they visibly frown and just respond “name.” They act so miserable you can feel that everyone hates their life before you even walk in, and it’s expressed on the outside as well. There’s always litter everywhere. This is not how a business should be taken care of. This location severely needs better management, and obviously the staff is miserable and needs better pay, because they surely won’t ever earn a tip from most people.
Syanna Hoehner (River Ryans)
Kinda empty feeling inside, but as always, amazing food.
Kierra Coley
There’s no reason our pizza should be this watery , where you pick up a piece and have to scoop up all the toppings. Then had to pay more than delivery fee just to get free rewards already earned.
Kelly Benjamin
When dining in customer has to order at the counter where you pay. Had to ask for menus. Girl at the register seemed bothered to have to work.
Parking: Three Rivers, MI. Pizza Hut
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Ultimate Chocolate Chip Cookie, Roasted Garlic Cheese Sticks, Create Your Own Pizza, Traditional Wings, Large Pizza
I don’t see it stays open I called and it ring and ring she finally picked up I told her my number about three times and SHE hang up on me !!!!!! On this app u have to put stars on it to show bad view!!!
I hoped our local Hut would do a follow up questionnaire post pick up but they did not, sadly I think I need to do this. We ordered several things, wings ok( minimal sauce), baked pasta and breadsticks good, PIZZA awful! See pictures attached. The pizza was so burned, both top and bottom it reminded us of jerky. We chose not to eat it, it was that bad.I understand bad things happen, but whoever put this pie in the box and served it did not care how Pizza Hut was represented. This is sad and left us very frustrated.
Atmosphere: 3
Food: 1
Service: 3
K Sommers
Have you ever heard of a restaurant that will not give out sides of items with a sale? ie... We ordered a pizza and wanted a side of banana peppers, but unfortunately they can't accommodate that. Boo! We would have paid. Very bad customer service.
Katie Lott
Our pizza would have been better if the toppings would have actually went to the edge. Our cinnamon desert sticks were on the harder side as well.
They had my order done on time, but the pizza was trash. It was under cooked, the crust super thin, not even cut. It sucks because I was excited but oh well. The wings and chicken melt were good according to my husband though.
Pizza wasn't hot and they messed up the order.
Update: Their manager, Angel,
reached out to me today and offered to redo my previous order for free. She was very understanding, apologetic, and she was very polite. She was also very quick, she reached out to me around 10:30am and had everything ready at 11:00am for carry out. The sauce amount was perfect(my partner and I always order extra sauce) both pizzas and breadsticks were cooked perfectly, perfect amount of cheese, the sauce types were correct. Oh my gosh and we actually got our toppings! Compete 180° from what we normally get. 10/10 some of the best Pizza Hut we’ve ever had
Past review: Please actually listen to what the customer ordered. I’ve tried ordering several times pizza a certain way, and it’s offered without even having to specify, and every single time it doesn’t happen and the pizza is just gross. Most recently one pizza was over baked and the other was underbaked and neither had the correct customizations, and the breadsticks tasted like they had been sitting out for hours??? Nothing about it was appetizing, and whenever it comes to wanting extra or light anything they never deliver even if you’re PAYING for it. Whether it’s a topping, sauce amount, or cheese amount, this location is god awful at paying attention to the customer’s order. Every time you go in the staff are lifeless, no matter how friendly you try to be towards them they act like it would kill them to even respond to a “hello” or “thank you”, if you say anything they visibly frown and just respond “name.” They act so miserable you can feel that everyone hates their life before you even walk in, and it’s expressed on the outside as well. There’s always litter everywhere. This is not how a business should be taken care of. This location severely needs better management, and obviously the staff is miserable and needs better pay, because they surely won’t ever earn a tip from most people.
Kinda empty feeling inside, but as always, amazing food.
There’s no reason our pizza should be this watery , where you pick up a piece and have to scoop up all the toppings. Then had to pay more than delivery fee just to get free rewards already earned.
When dining in customer has to order at the counter where you pay. Had to ask for menus. Girl at the register seemed bothered to have to work.
Parking: Three Rivers, MI. Pizza Hut
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Ultimate Chocolate Chip Cookie, Roasted Garlic Cheese Sticks, Create Your Own Pizza, Traditional Wings, Large Pizza
The best chicken wings ever 🤤 🍗
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ultimate Chocolate Chip Cookie, Sides, Traditional Wings, Cajun Style Seasoned Fries
I don’t see it stays open I called and it ring and ring she finally picked up I told her my number about three times and SHE hang up on me !!!!!! On this app u have to put stars on it to show bad view!!!
Atmosphere: 1
Food: 1
Service: 1
Really good food & service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Hut, Boneless Wings, Breadsticks
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Hut, Triple Chocolate Brownie, Boneless Wings, Breadsticks, Tavern Style Pepperoni Pizza
Restaurantji Recommends
it's okay
Was ok! Food was at least nice and hot!
Atmosphere: 4
Food: 4
Service: 5
I hoped our local Hut would do a follow up questionnaire post pick up but they did not, sadly I think I need to do this. We ordered several things, wings ok( minimal sauce), baked pasta and breadsticks good, PIZZA awful! See pictures attached. The pizza was so burned, both top and bottom it reminded us of jerky. We chose not to eat it, it was that bad.I understand bad things happen, but whoever put this pie in the box and served it did not care how Pizza Hut was represented. This is sad and left us very frustrated.
Atmosphere: 3
Food: 1
Service: 3
Have you ever heard of a restaurant that will not give out sides of items with a sale? ie... We ordered a pizza and wanted a side of banana peppers, but unfortunately they can't accommodate that. Boo! We would have paid. Very bad customer service.
Our pizza would have been better if the toppings would have actually went to the edge. Our cinnamon desert sticks were on the harder side as well.
Atmosphere: 3
Food: 3
Service: 3
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