If you are planning any catering for a special event (in my family’s circumstance a funeral memorial for my grandmother) do not use this location. For those that read my other reviews, I live in the Lansing area but grew up in Ruth and graduated from Ubly (I.e. this is not a troll post).My family had ordered a significant catering order to be ready for pickup at 12:30pm on November 25, 2023. The order was placed well in advance, requiring two interactions with the store and employees before pickup. The first was the initial trip to try to order. The employee could not complete the order (manager needed). The second was the follow up trip to place the order (manager). Order was taken, and details were confirmed.We went to pickup the order at pickup time and called ahead to verify it was ready or if additional time was needed. Upon picking up the phone, the employee informed our family that they had dated the order incorrectly. They placed the order for November 27, 2023, not November 25. When confronted about the error, instead of owning the mistake and working with us to come up with solutions (we get it, mistakes happen), the woman on the phone was rude and said they were “too busy” to do anything. No subs were provided and we were left to come up with a solution of our own.We were thankfully able to get the 40 sandwiches needed from Bad Axe and Harbor Beach’s subway locations, but with no help from the employees at the Ubly subway.In short, this establishment should not be trusted with anything more than a single, in-person order. Otherwise, you are gambling with your event and may need to do what we did.
Service: 1
Jared Ross
Awesome sub, I'll definitely come back to this location. I was taken care of by an employee named Clay, and everything was perfect.
Atmosphere: 5
Food: 5
Service: 5
Bill B
Found premade subs by the
Atmosphere: 4
Food: 4
Service: 4
Rustene Banham
Always clean, fast, friendly service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin
Rustene Poppeck
Always clean, fast, friendly service
Subby
Great Subs tonight...Mandy was great being her 2nd day she was happy and calm did a great job. Subs were awesome....
Momma Bear
New manager and asst -new subway artists been rocking out delicious subs… This was the best improvement ever. Delicious subs and smiling staff
Jill Essenmacher
Placed an online order from work. Forget to change the time to 3 pm. Food was sitting on pickup rack when I came in. Didn't feel comfortable with it being left out for over 2 hours. Ate it and was fine but didn't like that fact.
Disa Sweet
Fast and friendly staff! Glad to see them improving and making positive changes in the store.
Manager Leaha and Brittany, very nice! Very clean! Always delighted to go back again! Thanks for the great food ladies!???
Renee Shatto
What is the point to even having a subway in ubly mi. They are now only open from 10 to 3 and closed all day Sunday. How does it even pay to open for five hours?
Kalie Valentine
I will never go to this subway again I go there all the time and every time I’m there all I hear is the MANAGER LEAH and her worker BRITTNEY talking s*** about the workers at subway and the workers over at speedy q or sometimes even making fun of them for. meanwhile every time I drive by they are hanging out outside smoking cigarettes and weed pens I go by at least 10 times a day worst customer service ever LEAH NEEDS TO BE FIRED
If you are planning any catering for a special event (in my family’s circumstance a funeral memorial for my grandmother) do not use this location. For those that read my other reviews, I live in the Lansing area but grew up in Ruth and graduated from Ubly (I.e. this is not a troll post).My family had ordered a significant catering order to be ready for pickup at 12:30pm on November 25, 2023. The order was placed well in advance, requiring two interactions with the store and employees before pickup. The first was the initial trip to try to order. The employee could not complete the order (manager needed). The second was the follow up trip to place the order (manager). Order was taken, and details were confirmed.We went to pickup the order at pickup time and called ahead to verify it was ready or if additional time was needed. Upon picking up the phone, the employee informed our family that they had dated the order incorrectly. They placed the order for November 27, 2023, not November 25. When confronted about the error, instead of owning the mistake and working with us to come up with solutions (we get it, mistakes happen), the woman on the phone was rude and said they were “too busy” to do anything. No subs were provided and we were left to come up with a solution of our own.We were thankfully able to get the 40 sandwiches needed from Bad Axe and Harbor Beach’s subway locations, but with no help from the employees at the Ubly subway.In short, this establishment should not be trusted with anything more than a single, in-person order. Otherwise, you are gambling with your event and may need to do what we did.
Service: 1
Awesome sub, I'll definitely come back to this location. I was taken care of by an employee named Clay, and everything was perfect.
Atmosphere: 5
Food: 5
Service: 5
Found premade subs by the
Atmosphere: 4
Food: 4
Service: 4
Always clean, fast, friendly service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin
Always clean, fast, friendly service
Great Subs tonight...Mandy was great being her 2nd day she was happy and calm did a great job. Subs were awesome....
New manager and asst -new subway artists been rocking out delicious subs… This was the best improvement ever. Delicious subs and smiling staff
Placed an online order from work. Forget to change the time to 3 pm. Food was sitting on pickup rack when I came in. Didn't feel comfortable with it being left out for over 2 hours. Ate it and was fine but didn't like that fact.
Fast and friendly staff! Glad to see them improving and making positive changes in the store.
Fast and Friendly! Happy to see the improvement!!
Restaurantji Recommends
Yummy ??
Manager Leaha and Brittany, very nice! Very clean! Always delighted to go back again! Thanks for the great food ladies!???
What is the point to even having a subway in ubly mi. They are now only open from 10 to 3 and closed all day Sunday. How does it even pay to open for five hours?
I will never go to this subway again I go there all the time and every time I’m there all I hear is the MANAGER LEAH and her worker BRITTNEY talking s*** about the workers at subway and the workers over at speedy q or sometimes even making fun of them for. meanwhile every time I drive by they are hanging out outside smoking cigarettes and weed pens I go by at least 10 times a day worst customer service ever LEAH NEEDS TO BE FIRED
Perfect Sandwich.