DQ Grill & Chill Restaurant

Sometimes the kids just need to take their time and listen to what you want. But always good service and food is amazing

Atmosphere: 5

Food: 5

Service: 5

Ordered 2 blizzards and a banana split, got home and the banana split looked like a pile of melted goo, didn't even look like a banana split.

Atmosphere: 3

Food: 2

Service: 3

It was clean. The team was attentive. The food was better than expected.

Their ice cream is always great. & the Blizzards are always exceptional.

Atmosphere: 5

Food: 5

Service: 5

My favorite DQ! 😋

Atmosphere: 5

Food: 5

Service: 5

I have been to this location a few times over the past few years and this is the 2nd time now (and the last) an almost identical scenario has taken place here. This was a drive thru order around 7:50pm

Our two #5 meals had 2 large drinks and we added a large sundae and a large shake. They handed out the food in a over stuffed bag (as they always do with everything crammed to the top) with the side torn out on it with food items poking through. This will come into play later.

The girl hands you a drink carrier (double stacked but doesn't help) with all the drinks and sundae in it. NOTHING is actually secured and pushed down into the carrier, just placed on top. Everything is literally just balancing loosely over their spots. The sundae is sitting there visibly crooked about to fall out. Its not immediately noticeable everything else is loose because at first everything is standing somewhat straight. Also the shake has half an inch of chocolate syrup/sediment at the bottom, doesn't even look mixed.

Just as we pull away from the drive through, the first to tip over was one of the large pops, then went the shake and the rest. My daughter caught the pops before they fell out completely but not before a lot of pop spilled and the shake went all over the front seat. The shake is all over the car floor, seat and down into the track and underneath, the side of the door, my daughters lap, her phone, and soaking into the car seat.

The food bag I mentioned? We had set the food bag on the floor of the passenger side where my daughter was sitting so it doesn't tip over while driving. Now things are spilling everywhere and picking up the food bag to move it out of the way of the mess that is happening and the WHOLE already ripped side gives way and tears out completely spilling burgers and fries.

It's 89 degrees outside today. Whole car starts to smell like rotting milk before getting home. It took me 45 minutes clean up and to continuously scrub the the carpet and front seat and get things cleaned up the best I could in this heat before I could eat my cold shitty food I paid almost $40 for.

Even without this disaster they set me up for the sundae was only filled to the halfway part of the container where the lid separates with ice cream so it's like I got a small sundae when I paid for a large. There was hardly any topping on it, like a teaspoon worth to take a guess. So that's just salt in the wound to an experience that is already a really frustrating chain of events set in motion by these careless people.

I don't want anything except for management and DQ to know how terrible this crew and location is. I'm over this place and done with it. There's no reason to tolerate this level of service or product. It's insulting. Securing drinks in the carrier is basic expectation. Not over stuffing food bags is basic expectation. Not handing over bags with tears in them because they're too full is basic expectation. Making a strawberry sundae the size purchased is a basic expectation. This location fails on all of them. I don't want a refund. I just want somebody to know what it's like here. I'm never coming back.

Food: 1

Service: 1

They made a mistake on my order. Handed my ice cream cone to the customer ahead of me who had it in their car and then handed it back to the DQ employee. The DQ employee tried to give it to me, at this point is was a melted mess! Why not make a new cone? It was your mistake not mine!

Atmosphere: 3

Food: 1

Service: 1

Cashier guy was just a miserable person gave hard time when I had to have him repeat something cause couldn't understand him, and then I got a blizzard strawberry cheesecake, literally 3 pieces of cheesecake and rest was vanilla ice cream with choclate chips. Do not come to this location.

Atmosphere: 1

Food: 1

Service: 2

Lightning fast drive-through.

Food, service and atmosphere is always great at this location!

I asked for no mayo and ketchup on my burger and they put everything on there... how hard is it to pay attention? I will NEVER come back again. Find a better fastfood place instead of coming here.

The first time going in years.. I order a freeze and I get a slushy. Disappointing. Smh

Mmmm... Boston Cooler....

Good fast service. Ordered a peanut buster parfait, and it was delicious, of course

The best Coney dogs