Just got breakfast, they labeled the sandwiches wrong, roommate didn't notice and I dislike ham... my sandwich got eaten.. The oast three visits I've gotten a different number on my biggby rewards as well. First I was told 11, then I was told the next was free, haven't gotten coffee since then, now it's only two points? It feels like someone used my damn card. The service is slow they are under staffed, and overall just depressing...I've worked here and it used to be okay but they don't treat their employees well enough for them to work good enough
Mason Slater
Seriously understaffed. Three people ahead of me in line, I ordered two drinks, and it took 40 minutes. If you’re going to have a drive through and customers inside as well, have enough staff to make that work. Not the fault of the people working, but not acceptable to have that sort of wait time.
David Johnson
I wish the service wasn't so slow. Biggy used to be our go to but 20 minutes for a coffee when that's your core business is a great way to go out of business. I counted 6 other cars leave the line this morning. It's really too bad
Eddy Cruz
Came early morning no service given left me standing for a while finally decided to leave
Zach
Perfect coffee and sausage bagel this morning.
Brookie VG
spent $8 on an online order 20 min ahead, then spent 15 minutes inside the store waiting for it almost positive I saw my drink just sitting on the counter in the kitchen so I left because I was going to be late. thought by ordering it 30 MIN earlier I’d get it on time but no
Service: 1
GreenHell96
Got a mocha mocha and a cookie butter both hot, both taste terrible and over flavored.Wouldn't mind the the wait in the drive through if the coffee came out like it supposed . Done with this location.
Atmosphere: 1
Food: 1
Service: 1
Kristina Suchecki
With 3 cars ahead of me, the single frozen coffee I ordered was not worth waiting over 20min for.
Food: 3
Service: 1
L Y
This location has untrained employees, poor leadership and is a messy. Avoid this location, or better yet avoid this whole Biggby Brand, it is overpriced junk!
Understaffed on a Wednesday morning at 9am. Management needs to help these poor girls have enough help to keep customers from waiting 15 minutes for a coffee.
FacelessFaithfulArtist
I love Biggby! But this was a horrible experience. I sat in the drive-thru for 20 minutes just for a coffee and bagel sandwich, which would’ve been fine if it was actually busy. There was a single car in front of me who had gotten one coffee (not a big order). When I finally got to the window, the service was still horrible. After waiting another 5 minutes for my sandwich, I left. When I took a sip of my coffee it wasn’t even what I’d ordered, and my sandwich was completely wrong as well. I am never one to complain, but after all that waiting and the lack of customer service, and on top of that my entire order was wrong… I decided to go in and ask for a refund. They begrudgingly offered a remake, but because I was already on a time crunch due to sitting in the drive-thru for way too long, I turned it down and asked for a refund. They said they could only have a manager do it. Which to me is a bit ridiculous. If only a manger can issue a refund, there should be a manager on every single shift. Overall very bad experience and I would never recommend anyone go to this location, until they staff correctly.
Atmosphere: 1
Food: 1
Service: 1
N H
Staff tried adding a tip to our order and then took it off when we demanded to see a receipt.
Atmosphere: 1
Food: 1
Service: 1
anonymous
I love Biggby! But this was a horrible experience. I sat in the drive-thru for 20 minutes just for a coffee and bagel sandwich, which would’ve been fine if it was actually busy. There was a single car in front of me who had gotten one coffee (not a big order). When I finally got to the window, the service was still horrible. After waiting another 5 minutes for my sandwich, I left. When I took a sip of my coffee it wasn’t even what I’d ordered, and my sandwich was completely wrong as well. I am never one to complain, but after all that waiting and the lack of customer service, and on top of that my entire order was wrong… I decided to go in and ask for a refund. They begrudgingly offered a remake, but because I was already on a time crunch due to sitting in the drive-thru for way too long, I turned it down and asked for a refund. They said they could only have a manager do it. Which to me is a bit ridiculous. If only a manger can issue a refund, there should be a manager on every single shift. Overall very bad experience and I would never recommend anyone go to this location, until they staff correctly.
Atmosphere: 1
Food: 1
Service: 1
Eric Beason
Extremely slow service. Ordered one drink at 10:45 with two people ahead of me in drive through. Got my drink at 11:00 After walking in would have been later if I hadn’t. One person was working very hard in there no one else was.
Just got breakfast, they labeled the sandwiches wrong, roommate didn't notice and I dislike ham... my sandwich got eaten..
The oast three visits I've gotten a different number on my biggby rewards as well.
First I was told 11, then I was told the next was free, haven't gotten coffee since then, now it's only two points?
It feels like someone used my damn card.
The service is slow they are under staffed, and overall just depressing...I've worked here and it used to be okay but they don't treat their employees well enough for them to work good enough
Seriously understaffed. Three people ahead of me in line, I ordered two drinks, and it took 40 minutes. If you’re going to have a drive through and customers inside as well, have enough staff to make that work. Not the fault of the people working, but not acceptable to have that sort of wait time.
I wish the service wasn't so slow. Biggy used to be our go to but 20 minutes for a coffee when that's your core business is a great way to go out of business. I counted 6 other cars leave the line this morning. It's really too bad
Came early morning no service given left me standing for a while finally decided to leave
Perfect coffee and sausage bagel this morning.
spent $8 on an online order 20 min ahead, then spent 15 minutes inside the store waiting for it almost positive I saw my drink just sitting on the counter in the kitchen so I left because I was going to be late. thought by ordering it 30 MIN earlier I’d get it on time but no
Service: 1
Got a mocha mocha and a cookie butter both hot, both taste terrible and over flavored.Wouldn't mind the the wait in the drive through if the coffee came out like it supposed . Done with this location.
Atmosphere: 1
Food: 1
Service: 1
With 3 cars ahead of me, the single frozen coffee I ordered was not worth waiting over 20min for.
Food: 3
Service: 1
This location has untrained employees, poor leadership and is a messy. Avoid this location, or better yet avoid this whole Biggby Brand, it is overpriced junk!
Atmosphere: 1
Food: 1
Service: 1
Dietary restrictions: Dairy free options
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Bagel
Restaurantji Recommends
Understaffed on a Wednesday morning at 9am. Management needs to help these poor girls have enough help to keep customers from waiting 15 minutes for a coffee.
I love Biggby! But this was a horrible experience. I sat in the drive-thru for 20 minutes just for a coffee and bagel sandwich, which would’ve been fine if it was actually busy. There was a single car in front of me who had gotten one coffee (not a big order). When I finally got to the window, the service was still horrible. After waiting another 5 minutes for my sandwich, I left. When I took a sip of my coffee it wasn’t even what I’d ordered, and my sandwich was completely wrong as well. I am never one to complain, but after all that waiting and the lack of customer service, and on top of that my entire order was wrong… I decided to go in and ask for a refund. They begrudgingly offered a remake, but because I was already on a time crunch due to sitting in the drive-thru for way too long, I turned it down and asked for a refund. They said they could only have a manager do it. Which to me is a bit ridiculous. If only a manger can issue a refund, there should be a manager on every single shift. Overall very bad experience and I would never recommend anyone go to this location, until they staff correctly.
Atmosphere: 1
Food: 1
Service: 1
Staff tried adding a tip to our order and then took it off when we demanded to see a receipt.
Atmosphere: 1
Food: 1
Service: 1
I love Biggby! But this was a horrible experience. I sat in the drive-thru for 20 minutes just for a coffee and bagel sandwich, which would’ve been fine if it was actually busy. There was a single car in front of me who had gotten one coffee (not a big order). When I finally got to the window, the service was still horrible. After waiting another 5 minutes for my sandwich, I left. When I took a sip of my coffee it wasn’t even what I’d ordered, and my sandwich was completely wrong as well. I am never one to complain, but after all that waiting and the lack of customer service, and on top of that my entire order was wrong… I decided to go in and ask for a refund. They begrudgingly offered a remake, but because I was already on a time crunch due to sitting in the drive-thru for way too long, I turned it down and asked for a refund. They said they could only have a manager do it. Which to me is a bit ridiculous. If only a manger can issue a refund, there should be a manager on every single shift. Overall very bad experience and I would never recommend anyone go to this location, until they staff correctly.
Atmosphere: 1
Food: 1
Service: 1
Extremely slow service. Ordered one drink at 10:45 with two people ahead of me in drive through. Got my drink at 11:00 After walking in would have been later if I hadn’t. One person was working very hard in there no one else was.
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