I'm so beyond frustrated. We came for a quick late lunch. Not very busy. Waited 15 for a server to talk to us. From the time we got there an hour for the food. š when I asked for the manger and explained we had only seen the server to take our order and she never came back all he said was I'm sorry I will talk to her. NO as a manger if you know you are short staffed YOU find something/ someway to help. We were never offered anything to fix this issue. This is not the first time we have had slow service here and messed up to go orders. I am normally very understanding as I was a sever for years but this was absolutely not ok.... do better
Atmosphere: 2
Food: 2
Service: 1
Sam Roberts
Today, we placed an order for wings around 7:00PM. Per the email confirmation we received, the order was to be ready at 7:30PM. We arrived at the restaurant shortly after 7:30PM. We asked for the order and were told that it would only be a few minutes. We waited an additional 12 minutes before we approached the staff again and asked for the order. They figured out suddenly that our order didnāt make it back there and they hadnāt even started making it. We spoke with the manager and the only thing he offered was to refund the order. This is not the first time this has been an issue. 75% of the time we order from this restaurant, the order is wrong and late. If you cannot make online orders timely, you should not be accepting them. Your managers and front desk staffās customer service skills are atrocious. Do NOT order from here.
Atmosphere: 1
Food: 1
Service: 1
Colleen Roberts
Eating in is fine. DO NOT ORDER PICK UP! 1st time order waited 20minutes after it was supposed to be done. Got home and order was wrong. 2nd time order was done āon timeā, but checked the bag and order was incorrect and they had to remake. 3rd and final time: got there on time and told it would be a few more minutes. Went up 10 minutes later and found out my order hadnāt reached the kitchen. I requested a refund and left. The manager and front counter girl were rude.
Honestly, it seems like their goal is to lose customers at this point.
Atmosphere: 1
Food: 3
Service: 1
Danielle Smith
Everything was great, the $10 endless apps is an amazing deal. My only complaint is that our waitress was slow and seemed to forget about our table a little.
Atmosphere: 5
Food: 5
Service: 3
Sally Daniels
The bartender (Shayly) was not a good bartender. She was busy on her phone while drinking her shake from McDonalds. I asked her twice for silverware and napkins and I never received them. She was more interested with flirting with the other male bartender. We come in there many times a month but we will not be coming back
Atmosphere: 2
Food: 3
Service: 1
Megan Kempisty
placed an online order with my boyfriend, waited for it then he went to go grab it and then realized there was no drink, so he went back in and then weāre on our way home and realize we both donāt have our fries( yeah we could have checked before we left but also maybe just do your job and put the fries in the bag) so we drive back and go in for the 3rd time just for the worker to be non-apologetic and in a rush, almost cutting us off walking back into the kitchen
Food: 1
Service: 1
Jolyssa Vandyke
Food was okay but didnāt seem as fresh also my service sat on his phone most the time I was there I didnāt get no refills with my soda as well
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Boneless
Eric Peterson
I am done with Alpine B-dubs. The wings were awful. They were very dry and 3 were crunchy to the boneā¦.GROSS. The fried pickles were doughy and clumped togetherā¦.for 10 bucks! YUCK! Total buyers remorse. Not again. Iām done. This isnāt the 1st time. They do not care.
Food: 1
Recommended dishes: Hot, Buffalo
Elizabeth Crowley
we came in and had libbey as our server. absolutely wonderful, she communicated very well & replaced food as the kitchen staff needs to get it figured tf out. walked by to use restroom and it was backed up beyond belief. fries were cold, messed up my sandwich. not that hard to read a order. we were over 2 hours & it was not busy at all. praise libbey for her great service, they should count themselves lucky to have a server like her.
It was terrible. I waited at the bar for 18 minutes and the bar tender walked past me 5 different times without greeting me. In that same time frame, four other couples made it to the bar and were not only greeted, but served their beverage right away. Other employees also noticed my lack of a drink or attention and no one spoke up. I hate to bring race in - but as the only African American at the bar, I felt completely invisible - especially as the other groups being served instantly were not African American.
Atmosphere: 1
Service: 1
Broughkemon
Worst one in Grand Rapids itās like they just set the wings near the sauce literally less than a tablespoon of sauce on 10 wings just go get chicken nuggets from somewhere it will be better
Food: 1
Alex Beck
Terribly managed restaurant. Waited over 45 minutes to seat, when originally told 20 minutes. No sense of urgency to seat anybody, stood and stared at 3+ open 6 person tables sit for at least 20 minutes. I get youāre busy, but to sit there and neglect people standing in front of you while youāre doing takeout orders is ridiculous. We finally left and walked next door.
Service: 1
Juan Silguero
Very disappointed I used to order every Saturday night to go and stop because of meals became wrong today I order on the app at 545 said pick up and ready at 610 walk on the door at 605 told them my name and was told 5 to 10 minute more which i was fine with 30 minutes go by 9 people walk in with a order place and left before I did i eneded up canceling my order this isn't my first time this year it ridiculous
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Traditional Wings
Brian Bushman
Had a great time watching NFL on Sunday at the bar.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Hot, Traditional, Boneless, Traditional Wings, Large, Buffalo
Kim is my new favorite bartender
Atmosphere: 5
Food: 5
Service: 5
I'm so beyond frustrated. We came for a quick late lunch. Not very busy. Waited 15 for a server to talk to us. From the time we got there an hour for the food. š when I asked for the manger and explained we had only seen the server to take our order and she never came back all he said was I'm sorry I will talk to her. NO as a manger if you know you are short staffed YOU find something/ someway to help. We were never offered anything to fix this issue. This is not the first time we have had slow service here and messed up to go orders. I am normally very understanding as I was a sever for years but this was absolutely not ok.... do better
Atmosphere: 2
Food: 2
Service: 1
Today, we placed an order for wings around 7:00PM. Per the email confirmation we received, the order was to be ready at 7:30PM. We arrived at the restaurant shortly after 7:30PM. We asked for the order and were told that it would only be a few minutes. We waited an additional 12 minutes before we approached the staff again and asked for the order. They figured out suddenly that our order didnāt make it back there and they hadnāt even started making it. We spoke with the manager and the only thing he offered was to refund the order. This is not the first time this has been an issue. 75% of the time we order from this restaurant, the order is wrong and late. If you cannot make online orders timely, you should not be accepting them. Your managers and front desk staffās customer service skills are atrocious. Do NOT order from here.
Atmosphere: 1
Food: 1
Service: 1
Eating in is fine. DO NOT ORDER PICK UP!
1st time order waited 20minutes after it was supposed to be done. Got home and order was wrong.
2nd time order was done āon timeā, but checked the bag and order was incorrect and they had to remake.
3rd and final time: got there on time and told it would be a few more minutes. Went up 10 minutes later and found out my order hadnāt reached the kitchen. I requested a refund and left. The manager and front counter girl were rude.
Honestly, it seems like their goal is to lose customers at this point.
Atmosphere: 1
Food: 3
Service: 1
Everything was great, the $10 endless apps is an amazing deal. My only complaint is that our waitress was slow and seemed to forget about our table a little.
Atmosphere: 5
Food: 5
Service: 3
The bartender (Shayly) was not a good bartender. She was busy on her phone while drinking her shake from McDonalds. I asked her twice for silverware and napkins and I never received them. She was more interested with flirting with the other male bartender. We come in there many times a month but we will not be coming back
Atmosphere: 2
Food: 3
Service: 1
placed an online order with my boyfriend, waited for it then he went to go grab it and then realized there was no drink, so he went back in and then weāre on our way home and realize we both donāt have our fries( yeah we could have checked before we left but also maybe just do your job and put the fries in the bag) so we drive back and go in for the 3rd time just for the worker to be non-apologetic and in a rush, almost cutting us off walking back into the kitchen
Food: 1
Service: 1
Food was okay but didnāt seem as fresh also my service sat on his phone most the time I was there I didnāt get no refills with my soda as well
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Boneless
I am done with Alpine B-dubs. The wings were awful. They were very dry and 3 were crunchy to the boneā¦.GROSS. The fried pickles were doughy and clumped togetherā¦.for 10 bucks! YUCK! Total buyers remorse. Not again. Iām done. This isnāt the 1st time. They do not care.
Food: 1
Recommended dishes: Hot, Buffalo
we came in and had libbey as our server. absolutely wonderful, she communicated very well & replaced food as the kitchen staff needs to get it figured tf out. walked by to use restroom and it was backed up beyond belief. fries were cold, messed up my sandwich. not that hard to read a order. we were over 2 hours & it was not busy at all. praise libbey for her great service, they should count themselves lucky to have a server like her.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
It was terrible. I waited at the bar for 18 minutes and the bar tender walked past me 5 different times without greeting me. In that same time frame, four other couples made it to the bar and were not only greeted, but served their beverage right away. Other employees also noticed my lack of a drink or attention and no one spoke up. I hate to bring race in - but as the only African American at the bar, I felt completely invisible - especially as the other groups being served instantly were not African American.
Atmosphere: 1
Service: 1
Worst one in Grand Rapids itās like they just set the wings near the sauce literally less than a tablespoon of sauce on 10 wings just go get chicken nuggets from somewhere it will be better
Food: 1
Terribly managed restaurant. Waited over 45 minutes to seat, when originally told 20 minutes. No sense of urgency to seat anybody, stood and stared at 3+ open 6 person tables sit for at least 20 minutes. I get youāre busy, but to sit there and neglect people standing in front of you while youāre doing takeout orders is ridiculous. We finally left and walked next door.
Service: 1
Very disappointed I used to order every Saturday night to go and stop because of meals became wrong today I order on the app at 545 said pick up and ready at 610 walk on the door at 605 told them my name and was told 5 to 10 minute more which i was fine with 30 minutes go by 9 people walk in with a order place and left before I did i eneded up canceling my order this isn't my first time this year it ridiculous
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Traditional Wings
Had a great time watching NFL on Sunday at the bar.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Hot, Traditional, Boneless, Traditional Wings, Large, Buffalo
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