I was going to eat here, but the condition of the restroom was really poor.
It was lacking toilet paper and it was pretty filthy. The toilet seat is crooked and it only takes a screwdriver and maybe a wrench or even your hand plus 30 seconds to tighten it properly.
If they’re unable to tend to the bathroom, I don’t have a lot of faith that they’re following food, safety standards or handling things properly in the kitchen.
Atmosphere: 1
Raegan
I ordered breakfast before it ended but since I showed up at 10:33 I came to the drive through and she said she canceled my order because breakfast is over. Now I have to wait a week to get my money back. Extremely disappointed.
Atmosphere: 1
Food: 2
Service: 2
Samantha Swidwa
Worst customer service in Grand Rapids. It worth it to drive to Fulton St. the manager was so disrespectful
SIDE NOTE: Got home and half of the order was missing. I will never go there again.
Atmosphere: 1
Food: 1
Service: 1
Todd Huey
This is by far the WORST McDonald's I have ever been to. No one in drive through line, waited 20 minutes for burnt burgers and dried out buns, a few of the sandwiches were only bottom half buns. Go elsewhere
Food: 1
Service: 1
Dave Blunts
Placed an order super late at night because only place open and hungry. Arrived around 10-15 minutes after due to a far drive and guy at the window said they threw out everything on my order and were closed while switching to breakfast. App said Dinner was served until 3:59 I got there at around 3:21 and was not able to receive my order after already having paid for it. Doordash orders were still made, but my order was thrown out? Employee gave little effort to explain how to get a refund and did not care that I already placed. Terrible service and lazy worker. Also why are you guys switching 30 minutes early?! I get closing on time, but you’re open 24/7 and had other orders still made.
Service: 1
Liz Marshall
They just can not read an order and they never give you all of your food.
Atmosphere: 3
Food: 2
Service: 2
Don Freybler
SLOWWW AND GETTING WORSE.
Mike Voss
Purchased 1 egg muffin. No cheese on the sandwich 10 minutes waiting. Pulled up to the window and had to tell them my order. Only 1 car in front of me.
Food: 1
Service: 1
R C
Sat in line for 11min waiting behind another car that should been directed to wait out of line, 5 or 6 other orders sitting getting cold Not only was our order cold, bagel was burnt. Very poorly managed
Food: 1
Service: 1
Kristina Gordon
Had a little wait (about 5 minutes) in the drive thru before our food came out. Ordered breakfast sandwiches, hash browns and breakfast burritos. Food was served hot and fresh, except for the breakfast burritos, which were really dry this time.
Just absolutely terrible. The reviews don’t lie. Avoid at all costs. Management/ownership clearly does not care.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries
Adam Ardolino
Abysmal, after waiting 25 minuets for my food i came home to found my order was incorrect came back and thought it was fixed but then it was wrong again will not be returning to this location again how does it take 30 min and two mess-ups on a plain double quarter pounder and cheese meal. This GM needs to get in the building and get there staff in order. Would give zero stars if possible.
Atmosphere: 1
Food: 1
Service: 1
Brad pike
Just slow everytime.
Atmosphere: 3
Food: 3
Service: 1
Connor Green
Pull into the drive-thru, being the only customer at the store and was told can't take my order for 5 minutes. 15 minutes later I pull around the window to see the greasy blue haired employee just sitting there. Left and went to taco bell. Thanks!
Atmosphere: 1
Food: 1
Service: 1
Zach
Went here yesterday and they only had muffins. Went there today and they were only accepting door dash orders at 7 am... what is going on? Jeeze
I was going to eat here, but the condition of the restroom was really poor.
It was lacking toilet paper and it was pretty filthy. The toilet seat is crooked and it only takes a screwdriver and maybe a wrench or even your hand plus 30 seconds to tighten it properly.
If they’re unable to tend to the bathroom, I don’t have a lot of faith that they’re following food, safety standards or handling things properly in the kitchen.
Atmosphere: 1
I ordered breakfast before it ended but since I showed up at 10:33 I came to the drive through and she said she canceled my order because breakfast is over. Now I have to wait a week to get my money back. Extremely disappointed.
Atmosphere: 1
Food: 2
Service: 2
Worst customer service in Grand Rapids. It worth it to drive to Fulton St. the manager was so disrespectful
SIDE NOTE: Got home and half of the order was missing. I will never go there again.
Atmosphere: 1
Food: 1
Service: 1
This is by far the WORST McDonald's I have ever been to. No one in drive through line, waited 20 minutes for burnt burgers and dried out buns, a few of the sandwiches were only bottom half buns. Go elsewhere
Food: 1
Service: 1
Placed an order super late at night because only place open and hungry. Arrived around 10-15 minutes after due to a far drive and guy at the window said they threw out everything on my order and were closed while switching to breakfast. App said Dinner was served until 3:59 I got there at around 3:21 and was not able to receive my order after already having paid for it. Doordash orders were still made, but my order was thrown out? Employee gave little effort to explain how to get a refund and did not care that I already placed. Terrible service and lazy worker. Also why are you guys switching 30 minutes early?! I get closing on time, but you’re open 24/7 and had other orders still made.
Service: 1
They just can not read an order and they never give you all of your food.
Atmosphere: 3
Food: 2
Service: 2
SLOWWW AND GETTING WORSE.
Purchased 1 egg muffin. No cheese on the sandwich
10 minutes waiting. Pulled up to the window and had to tell them my order. Only 1 car in front of me.
Food: 1
Service: 1
Sat in line for 11min waiting behind another car that should been directed to wait out of line, 5 or 6 other orders sitting getting cold
Not only was our order cold, bagel was burnt. Very poorly managed
Food: 1
Service: 1
Had a little wait (about 5 minutes) in the drive thru before our food came out. Ordered breakfast sandwiches, hash browns and breakfast burritos. Food was served hot and fresh, except for the breakfast burritos, which were really dry this time.
Food: 3
Service: 4
Recommended dishes: Sausage Burrito, Egg Mcmuffin, Sausage, Hash Browns
Restaurantji Recommends
Just absolutely terrible. The reviews don’t lie. Avoid at all costs. Management/ownership clearly does not care.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries
Abysmal, after waiting 25 minuets for my food i came home to found my order was incorrect came back and thought it was fixed but then it was wrong again will not be returning to this location again how does it take 30 min and two mess-ups on a plain double quarter pounder and cheese meal. This GM needs to get in the building and get there staff in order. Would give zero stars if possible.
Atmosphere: 1
Food: 1
Service: 1
Just slow everytime.
Atmosphere: 3
Food: 3
Service: 1
Pull into the drive-thru, being the only customer at the store and was told can't take my order for 5 minutes. 15 minutes later I pull around the window to see the greasy blue haired employee just sitting there. Left and went to taco bell. Thanks!
Atmosphere: 1
Food: 1
Service: 1
Went here yesterday and they only had muffins. Went there today and they were only accepting door dash orders at 7 am... what is going on? Jeeze
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