Food was good. Lady behind the counter was not too friendly.
Atmosphere: 4
Food: 4
Service: 2
Colleen Demmink
Came here with a friend and my kids on the 27th. We were really looking for good food and good customer service. We walk in and didn't get far before the gal behind the counter (young with long dark hair and wearing street clothes)looked at us and asked if it was dine in or take out. We said dine in. She had a bit of an attitude about it, pointed to a table by the door and said I have a table there for you. Table was dirty, she came to get our drinks even before giving us menus (thankfully we already knew what we wanted). She still had attitude while taking our order. Took 10 minutes to get just our drinks, 2 in regular cups and the other 2 in Togo cups (like what?). Ok fine. Breadsticks came out before our pizza and then our pizza came out. We never got plates and had to use napkins instead to set our food on. Not once did she come back to check on us and we were the only other table in the whole building. Needless to say, food was ok but the service SUCKED. We won't be returning.
Atmosphere: 1
Food: 5
Service: 1
Jim Emery
5:30 pm on a Sunday and there was one person waiting on tables, bussing tables, taking orders, and acting as a cashier. Ordered breadsticks early (with pop order) yet they arrived barely warm at the same time as our pizza. Waitress never came back to the table; we had to get our own box and go to the register to pay. Drinks were in paper (to-go) cups and we were never offered a refill; plates were paper and utensils were bagged and plastic. If I could have given 0 stars I would have done so. Worst Pizza Hut I’ve ever visited. No wonder why nobody else was dining in…
Atmosphere: 1
Food: 2
Service: 1
Chris
Worst Pizza Hut I’ve ever been to. Food is always undercooked or made wrong. Last time I ordered delivery the toppings were completely wrong and the manager on duty refused to have a new order brought out because they were “too busy” and wanted me to come pick up my corrected order, even though I already paid for delivery and tipped the driver. Also refused to just refund my order unless I brought the food back. I drive out of my way to avoid this location and go to another one now.
Atmosphere: 1
Food: 1
Service: 1
Brian Golliver
This place is terrible. Forgot my wings on our order. Pizza was cold and crushed. They never answer there phone. Will be complaining to Pizza hut Corp.
Food: 1
Service: 1
Armando Aguirre
Pizza was the way should be not crusted or soft just the right way done
Atmosphere: 5
Food: 5
Service: 5
Michael Malinowski
ordered carryout by mistake called restaurant to try and fix issue did not pick up a single time within the 30 minutes that we ordered. We still paid for tip without delivery and due to my situation me and my family are not able to pick up the pizza so I had to pay money to grab the pizza not to mention the sad state that the wings were in when they were given to me. I loved ordering from here when I was younger but it seems that it has fallen on sad days will not be ordering again and extremely angry that I paid for that sad meal
Atmosphere: 3
Food: 2
Service: 1
Isaac Brooks
I placed a DoorDash order from this Pizza Hut that was completely wrong. DoorDash refunded them for the issue, but the store refused to give me a refund, saying I'd receive a coupon from corporate instead. It's been over two months, and after multiple calls and follow-ups, I still haven’t received anything. Poor customer service and zero accountability. Very disappointed.
Service: 1
Briana Blove
Order pizza & cookie yesterday night around 8:30pm and my cookie was not cooked all the way neither was my pizza with little to no sauce what waste of 30$
Theresa Creager
AYJ (our server) was so busy by himself but kept a great attitude and humor! He deserves recognition!
My opinion is Pizza hut has the best thin crust meat lovers Pizza in town
Atmosphere: 4
Food: 4
Service: 5
Adam Rasch
Waited in an empty lobby for more than 5 minutes to pick up my order. Listened to employees cussing in the back while I waited. Called the main number to get someone to finally come out and greet me. Food gave everyone who ate it diarrhea. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
Austin Hargis
Food was fine, but this place is super understaffed. No fault of the staff here, they were wonderful and did their best, but management needs to figure something out
Atmosphere: 2
Food: 4
Service: 2
Rodney Johnson Sr.
Ordered a meat lovers pizza with pineapples but didn't get them. Called back and the manager, Ayj immediately apologized and made it right in addition to a 2 litre! His standards of satisfaction should be a tool for all others to learn by!
Food: 5
Service: 5
Ruth S
I was shorted the cheesesticks I was getting for free using my points. As soon as I noticed, I called and spoke with a so-called manager who was full of attitude at first, but finally calmed down. The attitude got me upset as well. This was the second run-in I had with him. The first time was over the way that their app overrode my choice to get 15 breadsticks and I ended up with 10 because they thought it was a family order…it was not. This time, I definitely placed a Family order which included 10 sticks but should’ve also gotten the five free ones because I redeemed my points. It showed right on my receipt.
The manager realized the cook goofed up and offered me a replacement of the entire meal plus some brownies if I wanted them. He had my phone number and said he would call me at 9 AM the following Monday. He said if I did not want to eat Pizza Hut that day, he would just mail me a gift certificate with the value of approximately $31.
Monday morning came and went with no phone call. I called the restaurant at 9:15 AM and no one answered. There was no voicemail kicking in so I couldn’t leave a message. I called again in the afternoon and spoke with a different person, the general manager, who sounded irritated. She said her name was Jamie and that she would look into the matter and get back with me. She never did. Now I’m beginning to think that the other “manager” wasn’t a manager at all and I was being played for a fool. Jamie probably thinks I’m a scammer or something. Whatever the case, I know what I ordered and what happened.
By this time, all I wanted was my points to be restored for the free cheesesticks I did not receive. I ended up going through Corporate to get that to happen. They bombarded me with questions but I got those points back.
Pizza Hut has truly gone downhill. We have been ordering once a week for seven years from our local Hut but won’t any longer thanks to their issues. Now the Walker restaurant has been an issue the two times I’ve ordered from them. Customer Service isn’t what it used to be; the employees seem to feel very free to cop an attitude. Not a smart thing to do when your customers are your source of income!
Food was good. Lady behind the counter was not too friendly.
Atmosphere: 4
Food: 4
Service: 2
Came here with a friend and my kids on the 27th. We were really looking for good food and good customer service. We walk in and didn't get far before the gal behind the counter (young with long dark hair and wearing street clothes)looked at us and asked if it was dine in or take out. We said dine in. She had a bit of an attitude about it, pointed to a table by the door and said I have a table there for you. Table was dirty, she came to get our drinks even before giving us menus (thankfully we already knew what we wanted). She still had attitude while taking our order. Took 10 minutes to get just our drinks, 2 in regular cups and the other 2 in Togo cups (like what?). Ok fine. Breadsticks came out before our pizza and then our pizza came out. We never got plates and had to use napkins instead to set our food on. Not once did she come back to check on us and we were the only other table in the whole building. Needless to say, food was ok but the service SUCKED. We won't be returning.
Atmosphere: 1
Food: 5
Service: 1
5:30 pm on a Sunday and there was one person waiting on tables, bussing tables, taking orders, and acting as a cashier. Ordered breadsticks early (with pop order) yet they arrived barely warm at the same time as our pizza. Waitress never came back to the table; we had to get our own box and go to the register to pay. Drinks were in paper (to-go) cups and we were never offered a refill; plates were paper and utensils were bagged and plastic. If I could have given 0 stars I would have done so. Worst Pizza Hut I’ve ever visited. No wonder why nobody else was dining in…
Atmosphere: 1
Food: 2
Service: 1
Worst Pizza Hut I’ve ever been to. Food is always undercooked or made wrong. Last time I ordered delivery the toppings were completely wrong and the manager on duty refused to have a new order brought out because they were “too busy” and wanted me to come pick up my corrected order, even though I already paid for delivery and tipped the driver. Also refused to just refund my order unless I brought the food back. I drive out of my way to avoid this location and go to another one now.
Atmosphere: 1
Food: 1
Service: 1
This place is terrible. Forgot my wings on our order. Pizza was cold and crushed. They never answer there phone. Will be complaining to Pizza hut Corp.
Food: 1
Service: 1
Pizza was the way should be not crusted or soft just the right way done
Atmosphere: 5
Food: 5
Service: 5
ordered carryout by mistake called restaurant to try and fix issue did not pick up a single time within the 30 minutes that we ordered. We still paid for tip without delivery and due to my situation me and my family are not able to pick up the pizza so I had to pay money to grab the pizza not to mention the sad state that the wings were in when they were given to me. I loved ordering from here when I was younger but it seems that it has fallen on sad days will not be ordering again and extremely angry that I paid for that sad meal
Atmosphere: 3
Food: 2
Service: 1
I placed a DoorDash order from this Pizza Hut that was completely wrong. DoorDash refunded them for the issue, but the store refused to give me a refund, saying I'd receive a coupon from corporate instead. It's been over two months, and after multiple calls and follow-ups, I still haven’t received anything. Poor customer service and zero accountability. Very disappointed.
Service: 1
Order pizza & cookie yesterday night around 8:30pm and my cookie was not cooked all the way neither was my pizza with little to no sauce what waste of 30$
AYJ (our server) was so busy by himself but kept a great attitude and humor! He deserves recognition!
Parking: Standale, MI
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Restaurantji Recommends
My opinion is Pizza hut has the best thin crust meat lovers Pizza in town
Atmosphere: 4
Food: 4
Service: 5
Waited in an empty lobby for more than 5 minutes to pick up my order. Listened to employees cussing in the back while I waited. Called the main number to get someone to finally come out and greet me. Food gave everyone who ate it diarrhea. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
Food was fine, but this place is super understaffed. No fault of the staff here, they were wonderful and did their best, but management needs to figure something out
Atmosphere: 2
Food: 4
Service: 2
Ordered a meat lovers pizza with pineapples but didn't get them. Called back and the manager, Ayj immediately apologized and made it right in addition to a 2 litre! His standards of satisfaction should be a tool for all others to learn by!
Food: 5
Service: 5
I was shorted the cheesesticks I was getting for free using my points. As soon as I noticed, I called and spoke with a so-called manager who was full of attitude at first, but finally calmed down. The attitude got me upset as well. This was the second run-in I had with him. The first time was over the way that their app overrode my choice to get 15 breadsticks and I ended up with 10 because they thought it was a family order…it was not. This time, I definitely placed a Family order which included 10 sticks but should’ve also gotten the five free ones because I redeemed my points. It showed right on my receipt.
The manager realized the cook goofed up and offered me a replacement of the entire meal plus some brownies if I wanted them. He had my phone number and said he would call me at 9 AM the following Monday. He said if I did not want to eat Pizza Hut that day, he would just mail me a gift certificate with the value of approximately $31.
Monday morning came and went with no phone call. I called the restaurant at 9:15 AM and no one answered. There was no voicemail kicking in so I couldn’t leave a message. I called again in the afternoon and spoke with a different person, the general manager, who sounded irritated. She said her name was Jamie and that she would look into the matter and get back with me. She never did. Now I’m beginning to think that the other “manager” wasn’t a manager at all and I was being played for a fool. Jamie probably thinks I’m a scammer or something. Whatever the case, I know what I ordered and what happened.
By this time, all I wanted was my points to be restored for the free cheesesticks I did not receive. I ended up going through Corporate to get that to happen. They bombarded me with questions but I got those points back.
Pizza Hut has truly gone downhill. We have been ordering once a week for seven years from our local Hut but won’t any longer thanks to their issues. Now the Walker restaurant has been an issue the two times I’ve ordered from them. Customer Service isn’t what it used to be; the employees seem to feel very free to cop an attitude. Not a smart thing to do when your customers are your source of income!
I will never visit this Pizza Hut again.
Atmosphere: 3
Food: 3
Service: 1
Loading...