J. Alexander's Restaurant

Not a fan of this place

Atmosphere: 1

Food: 1

Service: 1

We had a great overall experience! The food was good and our server, Angel, was amazing. She took the time to talk to us and was very friendly. I could tell she was a very hard worker. I will definitely request her when I come back!

We enjoyed a featured fish, the lighting was low and just how we remembered service from our first visit in 2019 despite a remodel! Our waitress Jennifer was amazing and made sure our courses weren't rushed. We stayed for a little over an hour and will probably come back in a week. Thanks also to Britney and Alyssa for the chit-chat...

Atmosphere: 5

Food: 5

Service: 5

One star rating.
Been a year since we came here. Hoping to have a good dinner that we have had in the past. Very disappointed, got there at 500 pm and was able to get a table right away. Took well over 2 hours to get a appetizer and our meal. Waitress Sam was nowhere to be found. Tucson steak was disgusting, ordered medium cooked and got rare. Loaded baked potatoe was certainly not loaded, had only two strings of cheese and not much else. Wife ordered a hamburger, tasted like they dumped a bottle of liquid smoke on it. She proceeded to get sick from it once we got home. Nobody ever came and asked how the meal tasted. We will never be back l. Sad that this chain has gone so far down hill.

Atmosphere: 3

Food: 1

Service: 1

Our waitress Dejour was excellent ask for her when you come. Great energy and everything! Will definitely come back!

Great place to enjoy dinner with new and old friends 😁

Atmosphere: 5

Food: 5

Service: 5

I have been coming to this J. Alexander’s location since 2015, and it is genuinely sad to see how far it has gone downhill. It used to be one of the best places to meet several times a week, but that is no longer the case.

The management has clearly changed, and the customer service has deteriorated significantly. I understand that finding and retaining good employees can be challenging, but the lack of professionalism here is almost unbelievable. For example, the manager has abandoned a professional appearance altogether—no blazer or polished look—appearing instead in a visibly dirty shirt, with poor personal grooming and hygiene. This sets an unfortunate tone for the entire staff.

The staff now seem to take pride in being rude, unknowledgeable, and inconsistent, almost treating service like a game of chance—some guests receive attention, others are ignored. It feels as though no one has connected the basic reality that dissatisfied customers lead to fewer sales, which ultimately affects everyone’s jobs.

Nowadays, it appears that none of this matters, as if the goal is simply to run the place into the ground and move on to the next thing. This location desperately needs proper leadership and comprehensive customer service training if it hopes to regain the standards it once had.

Atmosphere: 1

Service: 1

Food tastes great. Server seemed disconnected, but that's ok, we still had a good time.

Atmosphere: 4

Food: 5

Service: 4

I recently had lunch at this location and was very disappointed with my Steak Maui and Potatoes. My Alex salad was amazing but everything else was disappointing. I have never experienced this in the past as this is my favorite location but this lunch did not meet my expectations.

Atmosphere: 4

Food: 2

Service: 4

Bartending staff is abysmal. Most are inattentive and when an inquiry is made on the whereabouts of our order, we’re told the kitchen is backed up while she resumes her personal conversation with the staff . I also had a stack of used dishes before me and I had to ask her to come over . She looked at me like a deer in the headlights while standing in front of the stack!

Don’t bother complaining to management, the attitudes of the staff will automatically become worse as was the case for us. The majority of bartending staff needs to be fired .

Atmosphere: 3

Food: 4

Service: 1

Hey Manager Brad … nice job. You lie to customers and set an unrealistic expectation. You have limited tables for 6 and you said come on by at 7pm … we will take care of you … won’t be a wait. We finally left after 90 minutes (not a single large table turned over). We would have gone elsewhere and come another day. Nice way to lose customers.

Atmosphere: 1

Food: 1

Service: 1

I could make a better veggie burger! Not much for vegetarians unless you ask for a side dish or for chicken to be removed from a salad or appetizer.

Atmosphere: 4

Food: 2

Service: 5

Always great

Atmosphere: 5

Food: 5

Service: 5

Very good place. Amazing Veggie Burger.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Burger

Our recent experience at J. Alexander’s in West Bloomfield, MI was extremely disappointing. When we arrived, no one greeted us or offered assistance, so we found our own seats at the bar — which was dirty, cluttered, and in need of cleaning. Throughout our visit, we had to ask for everything, from placing our order to getting basic service.
To make matters worse, we listened to other patrons around us complain about the same poor bar service and lack of attentiveness. It was clear that this was not an isolated experience.
The food was good, but it did not make up for the service we received. We actually wanted to order more, but because no one paid attention to us, we decided to leave and go to another local establishment instead.
For a restaurant with J. Alexander’s reputation, this experience fell far below expectations.

Atmosphere: 3

Food: 4

Service: 1