Avoid this Baskin-Robbins at all costs. I ordered a cake for my hubby's birthday 3 days in advance. It was supposed to be ready at noon, I got a phone call at 2pm (as I pulled into the parking lot) to not come until 3pm as it wasn't ready yet... fine, not a big deal. I came at 4pm, not only was it clearly melted, but they also tried to give it to me like it's perfectly fine. My first and last time there. How they're in business is beyond me. Also, the workers there gave me the manager's phone number, I called her and she kept giving me excuses that she runs around several of the stores and couldn't get my cake on time and that she had just made my cake and she tried to persuade me that my ice cream cake is not melted because she had just made it... as I was staring at it absolutely melted. The audacity of actually giving it to me with a straight face is next level.??♀️Zero stars, I do not recommend?
Atmosphere: 1
Food: 1
Service: 1
Mark Buskirk
Service was great, think I came after peak hours so the wait wasn't long at all. Very nice staff despite occasional problematic working conditions- for example, one time the ac wasn't working and another time the fridge/freezer lost power...but I could tell they were trying their best to be accommodating ? I would recommend the gold medal ribbon ice cream ?
Atmosphere: 4
Food: 5
Service: 5
Unique
I wouldn’t give this place not one star. I have been to this location today makes 3 times and it seems as though each time it’s worse. I said third time may be a charm so I have it one more shot. I went into this location 1048am on 10-3 to get donuts. I stood there and not one person acknowledged that I was standing there. They all walked past and just looked at me. I wouldn’t go back to this location even if it ment I would pass of starvation. They need to train a new staff or shut down completely.
g lyons
This is the absolute worst Baskin Robins. I Have gave them several opportunities over the last couple of months. I am done with this location. Over the couple months every time I go in they only have 6 or 7 flavors out 31 are you kidding me .Also they never have hot fudge they give you cheap chocolate syrup. This location is unbelievable they have a attitude on top that I am surprised that the corporate office hasn’t looked into this franchisee This place is absolutely unbelievable . I can’t see them being in business much longer
O.S. Newson
Friendly staff and the SWEETEST treats around.
trudy Machovec
Stopped by June 14th to give this place another shot. I was pleasantly surprised to see the coolers and freezer completely full as this had not been the case in quite a while. The employee was quite helpful in assisting me to find a specific ice-cream in the freezer and in offering me a sample of a similar flavor. I had almost given up on this store but I am happy to say they have improved to the high standard one would expect from Baskin Robbins.
Jada A.
I came to this location at 8:30 for them to shake their head at me and tell me they are closed when y'all close at 9. do better.
Alyssa Hardy
If I could leave 0 stars I would. First the app wont let me use my card so i had to add money on a online card .... then it wont let me use it in check out.... so now i call and go in store and cant even get the cake because they dont have the ingredients!?!?!? How do you offer a cake online but it's not instore?! Also how does your phone not work??? Very poor customer service!
Robert Vasquez
Didn't realize it's a combo Baskin Robbins/Dunkin. Ordered a banana split, smaller selection of ice cream and toppings because it's a shared space. Also the worker clearly never made or seen a banana split in her life cause she poured what toppings they did have across the entire split like it was a hogs trough. It was also hot as Hades inside, my ice cream was melting beforehand I been made it to the door. Still gets two stars because it's still good ice cream but I'll go to a dedicated Baskin Robbins.
David J Dero
Me and my wife got the new smoothies here, not bad especially on a hot day
I have no idea how this place is still in business, the service is awful and they had about 6 flavors of ice cream.
Packrunner B
Don't go here! Claim they couldn't make any shakes when I'm pretty sure they could!!! Also, eating while customers are checking out!! The young girl working there was more concerned about her phone ringing than actually serving customers!!!! Unprofessional at its finest!!!
Vikki Cavazos
This place didn't have hardly any ice cream on top of that the young girl who was waiting on me went to go and try and answer a cell phone that was ringing before handing me my ice cream like wth!! And she was eating popeyes fries while I was paying for my ice cream. They need the health department called on them!!!! Matter fact I'll be the one calling!!
Michelle C Ford
They have two freezers and only one working. Half of the ice cream flavors are not even in the one that works. Whenever I come in here they never have donuts, they never have a working blender. How in the hell are you still open for business. Take notes from the one in Plymouth and on Merriman Rd. Do better. Never coming back.
J P
My daughter's cake looks TERRIBLE! Such a sloppy job for a $25 cake...not happy. And their # says disconnected when you call them!!
Avoid this Baskin-Robbins at all costs. I ordered a cake for my hubby's birthday 3 days in advance. It was supposed to be ready at noon, I got a phone call at 2pm (as I pulled into the parking lot) to not come until 3pm as it wasn't ready yet... fine, not a big deal. I came at 4pm, not only was it clearly melted, but they also tried to give it to me like it's perfectly fine. My first and last time there. How they're in business is beyond me. Also, the workers there gave me the manager's phone number, I called her and she kept giving me excuses that she runs around several of the stores and couldn't get my cake on time and that she had just made my cake and she tried to persuade me that my ice cream cake is not melted because she had just made it... as I was staring at it absolutely melted. The audacity of actually giving it to me with a straight face is next level.??♀️Zero stars, I do not recommend?
Atmosphere: 1
Food: 1
Service: 1
Service was great, think I came after peak hours so the wait wasn't long at all. Very nice staff despite occasional problematic working conditions- for example, one time the ac wasn't working and another time the fridge/freezer lost power...but I could tell they were trying their best to be accommodating ? I would recommend the gold medal ribbon ice cream ?
Atmosphere: 4
Food: 5
Service: 5
I wouldn’t give this place not one star. I have been to this location today makes 3 times and it seems as though each time it’s worse. I said third time may be a charm so I have it one more shot. I went into this location 1048am on 10-3 to get donuts. I stood there and not one person acknowledged that I was standing there. They all walked past and just looked at me. I wouldn’t go back to this location even if it ment I would pass of starvation. They need to train a new staff or shut down completely.
This is the absolute worst Baskin Robins. I Have gave them several opportunities over the last couple of months. I am done with this location. Over the couple months every time I go in they only have 6 or 7 flavors out 31 are you kidding me .Also they never have hot fudge they give you cheap chocolate syrup. This location is unbelievable they have a attitude on top that I am surprised that the corporate office hasn’t looked into this franchisee This place is absolutely unbelievable . I can’t see them being in business much longer
Friendly staff and the SWEETEST treats around.
Stopped by June 14th to give this place another shot. I was pleasantly surprised to see the coolers and freezer completely full as this had not been the case in quite a while. The employee was quite helpful in assisting me to find a specific ice-cream in the freezer and in offering me a sample of a similar flavor. I had almost given up on this store but I am happy to say they have improved to the high standard one would expect from Baskin Robbins.
I came to this location at 8:30 for them to shake their head at me and tell me they are closed when y'all close at 9. do better.
If I could leave 0 stars I would. First the app wont let me use my card so i had to add money on a online card .... then it wont let me use it in check out.... so now i call and go in store and cant even get the cake because they dont have the ingredients!?!?!? How do you offer a cake online but it's not instore?! Also how does your phone not work??? Very poor customer service!
Didn't realize it's a combo Baskin Robbins/Dunkin. Ordered a banana split, smaller selection of ice cream and toppings because it's a shared space. Also the worker clearly never made or seen a banana split in her life cause she poured what toppings they did have across the entire split like it was a hogs trough. It was also hot as Hades inside, my ice cream was melting beforehand I been made it to the door. Still gets two stars because it's still good ice cream but I'll go to a dedicated Baskin Robbins.
Me and my wife got the new smoothies here, not bad especially on a hot day
Restaurantji Recommends
I have no idea how this place is still in business, the service is awful and they had about 6 flavors of ice cream.
Don't go here! Claim they couldn't make any shakes when I'm pretty sure they could!!! Also, eating while customers are checking out!! The young girl working there was more concerned about her phone ringing than actually serving customers!!!! Unprofessional at its finest!!!
This place didn't have hardly any ice cream on top of that the young girl who was waiting on me went to go and try and answer a cell phone that was ringing before handing me my ice cream like wth!! And she was eating popeyes fries while I was paying for my ice cream. They need the health department called on them!!!! Matter fact I'll be the one calling!!
They have two freezers and only one working. Half of the ice cream flavors are not even in the one that works. Whenever I come in here they never have donuts, they never have a working blender. How in the hell are you still open for business. Take notes from the one in Plymouth and on Merriman Rd. Do better. Never coming back.
My daughter's cake looks TERRIBLE! Such a sloppy job for a $25 cake...not happy. And their # says disconnected when you call them!!