I’m going to be nice on this review because I did get an answer to my question when I called . The problem is how it happened . I call , someone picks up the phone but there’s no answer no hello , I hear the guy talking to someone else , it sounded personal because he said “no I’ll call you back later” - after a few more loud hellos from me and he finally said “hello thank you for calling Boston market”. I called to see if I could place an order over the phone , instead of online because their website was telling me they weren’t accepting orders for the time slot I selected of 45 mins from then , so I changed it to the next one 1hr out , and it still told me they weren’t accepting orders for that time slot . So now I call and they say it has to be online or come through their line . So the first option I can’t do because it’s not working , as I explained to them and the second requires me to go out of my way when I shouldn’t have to .Barely passable customer service , lack of knowledge of their website and issues , and overall pretty consistent bad reviews on google and Yelp. As of right now I’ve changed my mind about spending money on dinner here.
Clarence Stewart
This is the second time .I door dash and order was totally wrongDo you guys Not have the rotisserie nuggets?????No drink sn sauces no side this is the 2nd time guys oh I called no awnser I'll call right now 650.
Kurt Wingar
They used to be so good here! But now I guess the drive thru closes at 7 or 7:30? Please update your hours!
damonsalvatore269
I ordered large side of spinach and they didn't fill it. I am very upset. I spent $18 on food that I didn't even get. I also ordered a small sweet potato. I put the large cream of spinach inside the sweet potato bowl for reference. I'm never going back here.Vegetarian options: vegetable sides.Kid-friendliness: Mac and Cheese need I say more?
Jeremy Dixon
Glad to see this location is open again! I had lunch today at it was great, in fact the portion size was very generous and the staff very friendly and accommodating. Paris took my order and did a great job! I will be back very soon!!
alicia bell
There's not many Boston markets around so I gave this one two chances. Every time we order, they are always rude and the order is never right. They say they have coke products when we ask them what drinks they have. So we always go down the list asking if they have dr pepper...cherry coke....sprite. it's always a no...then they always say they have only coke. This was twice in a months time span. For the price, I would expect to not have such bad service. It's ridiculous. Thinking I won't be back which upsets me because I always loved Boston Market. Oh and our lids were not even on our drinks and spilled all over our vehicle
Arlena Nwugo
Order was wrong , small portions and the chicken tasted spoiled and it was cold, Boston Market is not the same
Brittany Thacker
I placed an order on 12/24 at 9:25am to be picked up at 4:30pm the same day, it was going to be our families Christmas Eve dinner. I obviously already paid for it online & was taken out of my bank account. My husband went to pick our order up & the store was closed. It was extremely frustrating to say the least. So today 12/26 I called to see if I could pick up my order & an employee named Heaven answered and was EXTREMELY rude & ultimately hung up on me. I am still shocked at this customer service. I’ve never experienced anything like it. I’ve emailed the company to get a refund. My order# was 6554312939864065.
Joe Ferrari
We pre-ordered Thanksgiving dinner from the website and picked it up at the Westland, MI store. The manager (I can't recall her name) was doing a phenomenal job, managing the crowd, serving meals, managing the crew. She was totally on point. Five stars for excellent customer service!
Robert Bolish
We placed an order before 9pm. Website said the store is open until 11. I pulled up to the drive thru and watched 2 employees ignor me. Then they went to hid. They came out of hiding, looked at me and went back into hiding. They came back out another and start to hid again. I said thanks for the help as I was pulling away and saw one of them wave the finger at me. And now I need to figure out how to get my money back because they charged me for the food they didn't provide. But it was a nice finger I got instead
I have never received chicken so burnt before from a Boston Market location. It was so burnt it was hard and black. I used Doordash so I didn't get to check the order before pulling off. Stoe #0539 Westland on Ford rd.
Terri Kanar
Westland MI store sent completely wrong order and doesn't answer phone. Boston Market hasn't replied to any of my requests. Not ordering again. Used to love this place but really downhill lately. Not worth it anymore.
Heather Lechner
Ordered on the app tonight around $40, went to pickup in Westland and there was no one there. No number answering, nothing. Called a different Boston market and they gave me a bogus email to contact. What am I supposed to do? Charged my credit card already and says order completed.
Kathy Rhodes
The most rudest place you could ever place a drive thru order,?
Doug M.
This Boston Market used to have the best food and service. They are CLOSED solid! Damn shame as their food was excellent. Now i have to drive further away, to get a good Boston Market dinner.
I’m going to be nice on this review because I did get an answer to my question when I called . The problem is how it happened . I call , someone picks up the phone but there’s no answer no hello , I hear the guy talking to someone else , it sounded personal because he said “no I’ll call you back later” - after a few more loud hellos from me and he finally said “hello thank you for calling Boston market”. I called to see if I could place an order over the phone , instead of online because their website was telling me they weren’t accepting orders for the time slot I selected of 45 mins from then , so I changed it to the next one 1hr out , and it still told me they weren’t accepting orders for that time slot . So now I call and they say it has to be online or come through their line . So the first option I can’t do because it’s not working , as I explained to them and the second requires me to go out of my way when I shouldn’t have to .Barely passable customer service , lack of knowledge of their website and issues , and overall pretty consistent bad reviews on google and Yelp. As of right now I’ve changed my mind about spending money on dinner here.
This is the second time .I door dash and order was totally wrongDo you guys Not have the rotisserie nuggets?????No drink sn sauces no side this is the 2nd time guys oh I called no awnser I'll call right now 650.
They used to be so good here! But now I guess the drive thru closes at 7 or 7:30? Please update your hours!
I ordered large side of spinach and they didn't fill it. I am very upset. I spent $18 on food that I didn't even get. I also ordered a small sweet potato. I put the large cream of spinach inside the sweet potato bowl for reference. I'm never going back here.Vegetarian options: vegetable sides.Kid-friendliness: Mac and Cheese need I say more?
Glad to see this location is open again! I had lunch today at it was great, in fact the portion size was very generous and the staff very friendly and accommodating. Paris took my order and did a great job! I will be back very soon!!
There's not many Boston markets around so I gave this one two chances. Every time we order, they are always rude and the order is never right. They say they have coke products when we ask them what drinks they have. So we always go down the list asking if they have dr pepper...cherry coke....sprite. it's always a no...then they always say they have only coke. This was twice in a months time span. For the price, I would expect to not have such bad service. It's ridiculous. Thinking I won't be back which upsets me because I always loved Boston Market. Oh and our lids were not even on our drinks and spilled all over our vehicle
Order was wrong , small portions and the chicken tasted spoiled and it was cold, Boston Market is not the same
I placed an order on 12/24 at 9:25am to be picked up at 4:30pm the same day, it was going to be our families Christmas Eve dinner. I obviously already paid for it online & was taken out of my bank account. My husband went to pick our order up & the store was closed. It was extremely frustrating to say the least. So today 12/26 I called to see if I could pick up my order & an employee named Heaven answered and was EXTREMELY rude & ultimately hung up on me. I am still shocked at this customer service. I’ve never experienced anything like it. I’ve emailed the company to get a refund. My order# was 6554312939864065.
We pre-ordered Thanksgiving dinner from the website and picked it up at the Westland, MI store. The manager (I can't recall her name) was doing a phenomenal job, managing the crowd, serving meals, managing the crew. She was totally on point. Five stars for excellent customer service!
We placed an order before 9pm. Website said the store is open until 11. I pulled up to the drive thru and watched 2 employees ignor me. Then they went to hid. They came out of hiding, looked at me and went back into hiding. They came back out another and start to hid again. I said thanks for the help as I was pulling away and saw one of them wave the finger at me. And now I need to figure out how to get my money back because they charged me for the food they didn't provide. But it was a nice finger I got instead
Restaurantji Recommends
I have never received chicken so burnt before from a Boston Market location. It was so burnt it was hard and black. I used Doordash so I didn't get to check the order before pulling off. Stoe #0539 Westland on Ford rd.
Westland MI store sent completely wrong order and doesn't answer phone. Boston Market hasn't replied to any of my requests. Not ordering again. Used to love this place but really downhill lately. Not worth it anymore.
Ordered on the app tonight around $40, went to pickup in Westland and there was no one there. No number answering, nothing. Called a different Boston market and they gave me a bogus email to contact. What am I supposed to do? Charged my credit card already and says order completed.
The most rudest place you could ever place a drive thru order,?
This Boston Market used to have the best food and service. They are CLOSED solid! Damn shame as their food was excellent. Now i have to drive further away, to get a good Boston Market dinner.