Ordered a "30 Plus Roses" bouquet for $75 through Door Dash and the recipient was delivered a very small bouquet containing only 3 roses.
Judith L.
Beware of the refrigerated food.Went to kroger after the power outage and bought milk products. The same products I have been drinking for years started making me sick. DO NOT TRUST THEIR PRPDUCTS WERE ADEQUATELY STOREDDURING THE OUTAGE!Shame on you Kroger!
Google user
Ordered speacial cake for granddaughters bday at warren \\u0026 middlebelt. When i picked it up they stated they do not make cakes there I showed her the picture of online order they took on line at that store. She stated someone should have notified me. Adked for manager \\u0026 was told they were not there. Had to leave \\u0026 find a birthday cake. Unexceptable!!!! Horrible service stay away fro there!!!
Chef T.
Kroger used to be one of my fav grocery stores from Detroit to Atlanta. Used to. For the past 10 years I've grown increasingly dissatisfied with the chain. I've tried 7 stores in my orbit and all have gone downhill. Don't get me wrong - it's taken years and multiple trips to come to this decision. Most recently, was a year ago Christmas I ordered a standing rib roast for dinner. They were half price. When my husband brought groceries there was no roast. Yet it was on my receipt. I called and the lady I spoke with told me she was sorry and that it was the n the cooler with my name on it. Sent hubs back to crowded store to pick up our holiday roast. I guess I should have told him what happened because when he got there they charged him! AGAIN. After multiple calls, and getting someone different time, I gave up. No apology and no refund. I took a break from ordering and began ordering once again. I order quite simply because I'm in a wheelchair and cannot shop comfortably in the store. EVERY time for the past six months I'm told that I have to pay inside because their machine is broke. Really, you've had 6 months to buy a new machine if that's the case. Fast forward to this afternoon - I'm sending my husband to pick up a 1-2 order. Store calls at 1:30 to tell me they're behind and to come about 3-4 instead. Canceled order and sadly, they have now made my list. I gave them months worth of "try's" simply out of the decades of being a good store. It's time to cut the cord.
James Collins
Cakes are delicious, I've had dozens from here over the years, nothing but perfection. I buy all my cakes here. The staff is friendly and helpful. I usually get the German chocolate cake but the caramel cake is my favorite.
Rhonda Mashni
Ordered speacial cake for granddaughters bday at warren & middlebelt. When i picked it up they stated they do not make cakes there I showed her the picture of online order they took on line at that store. She stated someone should have notified me. Adked for manager & was told they were not there. Had to leave & find a birthday cake. Unexceptable!!!! Horrible service stay away fro there!!!
Poet A.
Terrible! I loaded 6 bags of bottles into my cart, and picked up and disposed of trash in the parking lot on my way in. I get inside and the doors won't open to the bottle return. I had to leave my bottles and walk halfway through the store to find someone. She had no idea why it wasn't open. She asked someone else, they didn't know either. Finally after 10 minutes, a kid comes in from outside and said it closes at 6:00. Where's the sign? He didn't know where it was. I am very angry. If the employees don't know it's closed or why, how are customers supposed to know??
Cornelius Alexander Rice
Good Customer Service... Friendly Employees
Dave D.
Where's all the carts at? Trash all over. Employees aren't friendly. Hardly ever stocked. They have 2 aisle's of self checkout but they only use one, so always a long line to checkout. If you need assistance at checkout, it's like you ruined their day for asking. They seriously need to just close this location at middlebelt/warren
Kimberley Harris
A real haven to spread Covid. With the surge of the case numbers and the delta variant (as of 8-21) I was shocked at the number of maskless shoppers and employees. The store itself was nice and large with a good selection, but I won’t go back.
I was there this morning with an extremely fussy 5 week old newborn. Just trying to get her some sleep and my family some groceries. By the time we got to the self check out she was in full meltdown. Not only did the staff member ring up and bag my items at check out while I held my daughter she even held her for me so I could pay and put our items in the cart. I did not catch her name but if she sees this you for your kindness, this momma greatly appreciated it
Roger M.
Worst Kroger ever. Floors are never mopped, curbside pickup orders are perpetually botched, and the staff is rude and surly. They phoned to say my order would not be ready on time and to come in three hours later to pick it up...great. I went in and there were zero parking spaces for pickup. After 5 minutes one finally opened and old woman cut me off and took it as I was pulling in. So I waited in aisle, off to one side so traffic could pass, since there was no other place. Old bag Kroger employee came out of store literally screaming - "Do you see that? Do you see him sitting there? I don't believe this!" I guess she never saw someone waiting in an aisle for a space to open.. She then proceeded to fill one of the other orders, but kept screaming about me to the other customer. "Just look at him! I can't believe this! This is ridiculous!" I opened the door and said "stop screaming about me like I'm not even here! I was here long before this woman and she cut me off when I went to park. There IS no other space open!" She said, "This order over here has just been filled, park here!" I said, "I can't, she's still parked there." She replied "she can't get out with you sitting there!" I pointed out my bumper was a good 4 feet from her car, plenty of room for her to back out. The old bag Kroger employee kept screaming and finally walked away, but she wasn't done. As she crossed the drive, she stopped a passing shopper who had just walked out of the store. "Do you believe him?" she screamed, pointing at me. "Look at that. Just look at that! He's just SITTING there!" I opened the door and yelled back: "There-is-no-other-spot-open! Where am I supposed to go!" She screamed back "Go around the block and come back in again!" I said, "and park WHERE? There is not one space open! What difference if I sit here waiting for a spot or THERE waiting for a spot since I'm not blocking traffic?" "Fine" the old bag Kroger employee snapped, "I'll just call Security and THEY can deal with you!" I told her F- off and drove away without my order. Does this old woman actually think I'm going to sit there and let her fill my order today or EVER after this? Kroger has been slipping for a long time but this is the last straw. I have been shopping Kroger since 1993 but I am NEVER shopping here again!
Diane Mattice-Jackson Walker
Great kid doing pick up orders. He had to deal with real jerks on either side of me! 1/22/2022 6:30pm
K P.
Deli opens at 8am but the lazy ladies trick is to not turn on the lights until 9am so no one asks for service
Sarah R.
I go here because it's close to my house. Most items are in stock and I can usually get through the self checkout faster than at Meijer. I like that they sell liquor at this location. Staff aren't overly friendly, though, and the carts are always sticky. They sometimes have wipes available to clean carts, but they always seem to be dried out, so bring your own.
Ordered a "30 Plus Roses" bouquet for $75 through Door Dash and the recipient was delivered a very small bouquet containing only 3 roses.
Beware of the refrigerated food.Went to kroger after the power outage and bought milk products. The same products I have been drinking for years started making me sick. DO NOT TRUST THEIR PRPDUCTS WERE ADEQUATELY STOREDDURING THE OUTAGE!Shame on you Kroger!
Ordered speacial cake for granddaughters bday at warren \\u0026 middlebelt. When i picked it up they stated they do not make cakes there I showed her the picture of online order they took on line at that store. She stated someone should have notified me. Adked for manager \\u0026 was told they were not there. Had to leave \\u0026 find a birthday cake. Unexceptable!!!! Horrible service stay away fro there!!!
Kroger used to be one of my fav grocery stores from Detroit to Atlanta. Used to. For the past 10 years I've grown increasingly dissatisfied with the chain. I've tried 7 stores in my orbit and all have gone downhill. Don't get me wrong - it's taken years and multiple trips to come to this decision. Most recently, was a year ago Christmas I ordered a standing rib roast for dinner. They were half price. When my husband brought groceries there was no roast. Yet it was on my receipt. I called and the lady I spoke with told me she was sorry and that it was the n the cooler with my name on it. Sent hubs back to crowded store to pick up our holiday roast. I guess I should have told him what happened because when he got there they charged him! AGAIN. After multiple calls, and getting someone different time, I gave up. No apology and no refund. I took a break from ordering and began ordering once again. I order quite simply because I'm in a wheelchair and cannot shop comfortably in the store. EVERY time for the past six months I'm told that I have to pay inside because their machine is broke. Really, you've had 6 months to buy a new machine if that's the case. Fast forward to this afternoon - I'm sending my husband to pick up a 1-2 order. Store calls at 1:30 to tell me they're behind and to come about 3-4 instead. Canceled order and sadly, they have now made my list. I gave them months worth of "try's" simply out of the decades of being a good store. It's time to cut the cord.
Cakes are delicious, I've had dozens from here over the years, nothing but perfection. I buy all my cakes here. The staff is friendly and helpful. I usually get the German chocolate cake but the caramel cake is my favorite.
Ordered speacial cake for granddaughters bday at warren & middlebelt. When i picked it up they stated they do not make cakes there I showed her the picture of online order they took on line at that store. She stated someone should have notified me. Adked for manager & was told they were not there. Had to leave & find a birthday cake. Unexceptable!!!! Horrible service stay away fro there!!!
Terrible! I loaded 6 bags of bottles into my cart, and picked up and disposed of trash in the parking lot on my way in. I get inside and the doors won't open to the bottle return. I had to leave my bottles and walk halfway through the store to find someone. She had no idea why it wasn't open. She asked someone else, they didn't know either. Finally after 10 minutes, a kid comes in from outside and said it closes at 6:00. Where's the sign? He didn't know where it was. I am very angry. If the employees don't know it's closed or why, how are customers supposed to know??
Good Customer Service... Friendly Employees
Where's all the carts at? Trash all over. Employees aren't friendly. Hardly ever stocked. They have 2 aisle's of self checkout but they only use one, so always a long line to checkout. If you need assistance at checkout, it's like you ruined their day for asking. They seriously need to just close this location at middlebelt/warren
A real haven to spread Covid. With the surge of the case numbers and the delta variant (as of 8-21) I was shocked at the number of maskless shoppers and employees. The store itself was nice and large with a good selection, but I won’t go back.
Restaurantji Recommends
I was there this morning with an extremely fussy 5 week old newborn. Just trying to get her some sleep and my family some groceries. By the time we got to the self check out she was in full meltdown. Not only did the staff member ring up and bag my items at check out while I held my daughter she even held her for me so I could pay and put our items in the cart. I did not catch her name but if she sees this you for your kindness, this momma greatly appreciated it
Worst Kroger ever. Floors are never mopped, curbside pickup orders are perpetually botched, and the staff is rude and surly. They phoned to say my order would not be ready on time and to come in three hours later to pick it up...great. I went in and there were zero parking spaces for pickup. After 5 minutes one finally opened and old woman cut me off and took it as I was pulling in. So I waited in aisle, off to one side so traffic could pass, since there was no other place. Old bag Kroger employee came out of store literally screaming - "Do you see that? Do you see him sitting there? I don't believe this!" I guess she never saw someone waiting in an aisle for a space to open.. She then proceeded to fill one of the other orders, but kept screaming about me to the other customer. "Just look at him! I can't believe this! This is ridiculous!" I opened the door and said "stop screaming about me like I'm not even here! I was here long before this woman and she cut me off when I went to park. There IS no other space open!" She said, "This order over here has just been filled, park here!" I said, "I can't, she's still parked there." She replied "she can't get out with you sitting there!" I pointed out my bumper was a good 4 feet from her car, plenty of room for her to back out. The old bag Kroger employee kept screaming and finally walked away, but she wasn't done. As she crossed the drive, she stopped a passing shopper who had just walked out of the store. "Do you believe him?" she screamed, pointing at me. "Look at that. Just look at that! He's just SITTING there!" I opened the door and yelled back: "There-is-no-other-spot-open! Where am I supposed to go!" She screamed back "Go around the block and come back in again!" I said, "and park WHERE? There is not one space open! What difference if I sit here waiting for a spot or THERE waiting for a spot since I'm not blocking traffic?" "Fine" the old bag Kroger employee snapped, "I'll just call Security and THEY can deal with you!" I told her F- off and drove away without my order. Does this old woman actually think I'm going to sit there and let her fill my order today or EVER after this? Kroger has been slipping for a long time but this is the last straw. I have been shopping Kroger since 1993 but I am NEVER shopping here again!
Great kid doing pick up orders. He had to deal with real jerks on either side of me! 1/22/2022 6:30pm
Deli opens at 8am but the lazy ladies trick is to not turn on the lights until 9am so no one asks for service
I go here because it's close to my house. Most items are in stock and I can usually get through the self checkout faster than at Meijer. I like that they sell liquor at this location. Staff aren't overly friendly, though, and the carts are always sticky. They sometimes have wipes available to clean carts, but they always seem to be dried out, so bring your own.