Kroger
36430 Ford Rd, Westland
(734) 595-6638
Recent Reviews
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Rude old ladies working the self check out don't realize they're at work. Sat at a kiosk with my light blinking while they caught up on small talk. Acted like I was a bother for interrupting. Apparently that kiosk was broken but they didn't put a sign up or warn anyone. I told her the light was blinking and she said " that's cause it's broke" then returned to her conversation. Also, the store is always hard to navigate because they do all of their stocking during business hours while shoppers are trying to navigate the dirty crowded aisles. They never move or say excuse me, always us shoppers are the inconvenience. I'm going somewhere else from now on. Sad establishment where nobody has any pride in themselves or the store.
You need to monitor the people who use the mobile devices. I just saw a family with kids and everyone had one and the kids are fine. 6 was being used.
Getting expensive
Garbage whiskey selection. Worst of any store I've ever been to. Also they keep showing "digital coupons" you are supposed to load on your phone app. They aren't on there. When you complain they say "yes they are" but they can't show them to you. My wife looked for them on her phone and her laptop. Not there. All the shelves are half empty any time you go there. They also don't have any of the things you get at other Krogers like a cheese counter or sushi counter. The bottle return is usually full of people waiting because most of the machines are down and there usually isn't anyone there to fix them. This store isn't worth shopping at anymore.
Quality of meats, steaks, going down, priced going up. Meat counter is closed alot. Steaks sitting in water, not much to choose from. Deli meats lacked amount of items to choose from. Hopefully deli will use the electronic number system.
Love Kroger’s
Most of the new people there are rude, and the online order then go pick up NEVER get it right they “forget” to give you all of your order and when you go back they are rude and act as if it’s your fault they messed up. If there were more grocery store choices around I wouldn’t go there.
The store is showing improvements! Seemed to have ample staffing, too! The isles weren't blocked out cluttered with pallets. Was absolutely shocked to find sale items in stock. Meat department no longer has the smell of rotting flesh. Overall, a pleasant shopping experience. Thank you for improving staffing & store conditions.
I left without buying anything because the music was louder than it needed to be and inappropriate for many of the clientele.
Been coming to this location for about 5 years now, after yesterday Never AGAIN !! I went there to get my Child’s WIC items and was treated like a person who did not deserve respect or any common courtesy which I could not understand, really ruined my day and Kroger Shopping Experience. I was self checking out and a few items that were marked as WIC Items & a few would not scan as WIC so it would take the price off and those items were the 100% Kroger wheat bread, Juicy Juice Apple Juice 48oz which is understandable at such a big location but can be handled much better then the way cashier clerk at self checkout named Chris who soon as I signaled for help he immediately turned red in the face blew air out his mouth and walked over, when I explained what happened he says with a rude tone and attitude that since it’s more work he assist the others first then come back all while walking away at the same time like I was last priority for some reason but thankfully his coworker said she would handle the others while he helped me but I didn’t get the so called help. Instead he checked the items told me it’s my problem not his that I gotta call WIC because it’s on there end but then I showed the WIC sticker and scanned the item on the WIC benefits phone app to also confirm that it was also accepted as an WIC item yet he still kept rudely dismissing me saying he cannot do nothing and was rude while going so. So then I asked for the manager Joel, he heard the situation and also says he cannot force a transaction when that wasn’t why I asked for help and also did not tell his staff that he is managing to not be TO KROGER CUSTOMERS, I stated I just wanted to confirm that you cannot scan this and wanted the manager to be aware so he can contact whoever is in charge and let them know to Update Ktigrrs Inventory system so future customer would not have the same issue instead they both ignored and dismissed me so since I was late I bought would I could and said my farewells because this is the last time me and my family and friend and community members will ever visit this location again!!!
To the employees sorry for asking for help, if customer service irritates you so much find another job that you enjoy instead ruining others shopping experience’s and sending me home without my child’s food!
To Kroger I still shop at other locations just never this one ever again!!!
Restaurantji Recommends
I go here because it's close to where I live but in the past year or so it has gone downhill so fast that I'm thinking of going elsewhere. Majority of the workers are so rude that it overshadows the few good workers they have. I asked if I could squeeze through to grab a bag of lettuce that took me all of two seconds and with how the worker reacted you would've thought I insulted her mother. I get they need to stock but they block off most of the aisles so you can't get through and when you say 'excuse me' they act like you're an inconvenience. I think my patience with this Kroger's have run out unfortunately. I have my bad days too, but if I act how I feel at work like they can apparently do, I'd be out of a job.
Found what I needed!
Pretty good location with fantastic closeout specials and friendly staff.
rude workers, shelfs and end caps always a mess, trash in asile, nothing is ever instock. Produce, deli, and meat departments belong in a 3rd world country. You can tell bad management has run this into the ground.
They ALWAYS have everything I want!!!!!
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