Not sure if she was the manager or not, but the woman who helped my friends and me was extremely rude. When I got to the counter, she greeted me with, “What are you having?” in a very dismissive tone. The other employees seemed to be doing their best, but she acted as though she was in charge and had a noticeably bad attitude.
On top of that, I paid for a full chips and queso, and didn’t realize until I got home that I was given a mini bag with only a few chips (photo attached). I was charged for a full size, but that’s not what I received. Food was mediocre. They were also out of several vegetarian options, which my friend struggled with. They did not offer any substitutions for her.
Atmosphere: 1
Food: 3
Service: 1
Ashley Everson
Employees were extremely rude both times I've been here and didn't give me what I asked for. I guess chicken is chicken and their gossiping is more important. This is the most disappointing Qdoba I've been to. Guess I'll be driving the extra distance to the other one.
Atmosphere: 1
Food: 1
Service: 1
Gary Kosten
Been here a few times at 10:30am and the doors are locked. Today is one such day. I have to go elsewhere
Atmosphere: 3
Food: 4
Service: 2
A Alvey
It was very good! I had the quesadilla my daughter had the taco's. Everything was very good. Very clean store.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Turner
I decided to give this location another chance because I was on this side of town. Boy did I regret it majorly. I usually travel to the canton location that has great portions great food and friendly service but since I was on this side of town I came here. They messed up my order so bad when I got home my bowls were super small and not fresh. The chicken was almost like shredded chicken tinny dried out and lack off. Then don’t even get me started on my quesadilla. More than half my quesadilla was missing cheese and had hair sized pieces of chicken basically 90 percent bread with very dry and little chicken. When I called the manager she was sarcastic and almost condescending she stated well what do you expect me to do what do you want from me like really your the manager it’s your Job to apologize and make things right. Well now I come up for my replacement after I was told I could come back any time and then they tell me there not replacing it because it’s been a couple weeks and if I want to be replaced I have to come in on a specific day and time which is just one day a week to speak to that manager and hash things out. The only plus I will say is the other manager I spoke to in person today was very friendly towards me explaining the situation. I’m still upset I wasted gas to come back to get nothing but atleast that manager was nice. Do yourself a massive favor and avoid this location and go to the canton one on ford road next to t moblie.
Atmosphere: 1
Food: 1
Service: 1
Caleb Dickens
Served my a burrito that was completely ripped open and freezing cold I couldn’t even eat it. If I could give 0 stars I would
Atmosphere: 1
Food: 1
Service: 1
Branden Zielinski
I got a bowl but I may have just ordered a cup. I was given a half scoop of everything I ordered and then was charged extra for another scoop of rice even though the first scoop wouldn’t feed a single mouse. Incredibly disappointing. This bowl isn’t even half way full while other locations have to squeeze the food in with the lid. I would not recommend going here if you are remotely hungry. Unfortunate.
Atmosphere: 3
Food: 3
Service: 3
Emerson Voss
I wish i could give a negative star. Why am I paying $12 for a half scoop of everything and five chips?? Every other Qdoba I have been to has great service and gave good portion sizes but this location was incredibly disappointing.
Atmosphere: 1
Food: 1
Service: 1
Alexandra H
My daughters, young ladies, went in to pick up our carry-out order. The woman smoking at the entrance immediately walked inside and began handling food without washing her hands. When my daughters politely mentioned their drinks needed to be changed and that rice was missing, she snapped, “What do you want now?” — frightening them.
We got home to realize 2 of the kids meals were filled with Pico (not ordered). When I called, the manager said I could come back. After driving 30 minutes round-trip, the same woman (who identified herself as Amber) was standing at the register holding a cigarette. I calmly explained the orders were wrong, but she interrupted the young gentleman who was helping me, said “I made those, so what’s wrong?” and became loud and aggressive. When I said she was being rude — after already being rude to my daughters — she began yelling and cussing at me. I even asked the manager if I should call the police because I no longer felt safe. The manager allowed her to storm out, cursing, cigarette in hand. I was will say the younger gentleman did walk me to my car.
After another 15 minutes home (45 minutes total), we discovered the kids’ meals contained barely any food.
Issues: • Employee (Amber) smoking at the entrance customers must walk through • Unsanitary behavior: handled food immediately after smoking without handwashing • Rude and intimidating behavior toward children and customers • Cussing, yelling, and aggressive conduct inside the restaurant • Manager failed to act or address the situation
My family has visited this location weekly and always loved the previous staff, but this experience felt unsafe, unprofessional, and unsanitary. We no longer feel comfortable returning.
Atmosphere: 2
Food: 2
Service: 1
Nick Spencer
Upper management needs to get a handle on this store. We've been here a few times over the past couple of years and it has consistently gone downhill. The place always feels a little dirty, but this time was the worst; almost every table had bits of food on it, the floor looked dirty, and the bathroom was not the cleanest. Neither of the ladies had great attitudes, they flew through making their food, just so they could get done quicker to stare at their phones. My burrito bowl was now like a soup because of the bean juice. The girl at the cash register wasn't listening well and gave me the wrong salsa, then charged me for the burrito for the guy behind me. By the time we realized it, I had tapped my card (I know, stupid on my part). She just stood there and said sorry, and there was nothing she could do. Fortunately, the gentlemen have us some cash. I know these aren't high profile and high paying jobs, but you have a job you're getting paid to do... have a little integrity. Maybe clean some tables, the bathroom and the floor instead of staring at your phone. At the end of the day, it does come down to poor management... whether it's the staff manager, store manager, or owner... some greater oversight, and perhaps a jolt of integrity is needed.
Always good food. The employees are pretty on top of good proportions also. The only thing is the fan. You can not hear a dang thing! I have encountered one or two employees throughout a period of time who had a little attitude. But, you never know what someone is going through. I just smile and give thanks. Without them, i wouldnt have my beautiful steak burrito!
Atmosphere: 3
Food: 4
Service: 2
Sagar Dave
The staff in this store is the worst I’ve ever dealt with a QDOBA. This lady was rude and it felt like she didn’t want to be there. And this another lady who made my bowl was also rude while she was making the bowl and upon asking questions she rolled her eyes. Upon checkout the cashier was entering wrong order and when I asked her questions around it, she is like “whatever…” and rolled her eyes again.
Every single time i go to this store, I experience utter rudeness and foul behavior.
I’m not going to return to this store going forward. The owner should make sure the staff is right and people who visit the store is treated well with respect at the least. FIX IT!
Atmosphere: 1
Food: 4
Service: 1
Edjuan Ferrell
I had ordered my food from this place before heading to work. As I began mixing it, I detected an unbearable burnt taste that made it inedible. I called the manager, and she nonchalantly replied, “Oh yeah, our chicken is cooked and burnt.” So, you were aware that the food was burnt and still decided to serve it to your customers. Then, they expect me to leave my job, which is 30 minutes away, and return to show them the burnt food. This establishment needs to be shut down immediately.
Atmosphere: 1
Food: 1
Service: 1
Kimberlee Mckeon
Great healthy Mexican food the lady’s are sweet and kind treat us with respect
Not sure if she was the manager or not, but the woman who helped my friends and me was extremely rude. When I got to the counter, she greeted me with, “What are you having?” in a very dismissive tone. The other employees seemed to be doing their best, but she acted as though she was in charge and had a noticeably bad attitude.
On top of that, I paid for a full chips and queso, and didn’t realize until I got home that I was given a mini bag with only a few chips (photo attached). I was charged for a full size, but that’s not what I received. Food was mediocre. They were also out of several vegetarian options, which my friend struggled with. They did not offer any substitutions for her.
Atmosphere: 1
Food: 3
Service: 1
Employees were extremely rude both times I've been here and didn't give me what I asked for. I guess chicken is chicken and their gossiping is more important. This is the most disappointing Qdoba I've been to. Guess I'll be driving the extra distance to the other one.
Atmosphere: 1
Food: 1
Service: 1
Been here a few times at 10:30am and the doors are locked. Today is one such day. I have to go elsewhere
Atmosphere: 3
Food: 4
Service: 2
It was very good! I had the quesadilla my daughter had the taco's. Everything was very good. Very clean store.
Atmosphere: 5
Food: 5
Service: 5
I decided to give this location another chance because I was on this side of town. Boy did I regret it majorly. I usually travel to the canton location that has great portions great food and friendly service but since I was on this side of town I came here. They messed up my order so bad when I got home my bowls were super small and not fresh. The chicken was almost like shredded chicken tinny dried out and lack off. Then don’t even get me started on my quesadilla. More than half my quesadilla was missing cheese and had hair sized pieces of chicken basically 90 percent bread with very dry and little chicken. When I called the manager she was sarcastic and almost condescending she stated well what do you expect me to do what do you want from me like really your the manager it’s your Job to apologize and make things right. Well now I come up for my replacement after I was told I could come back any time and then they tell me there not replacing it because it’s been a couple weeks and if I want to be replaced I have to come in on a specific day and time which is just one day a week to speak to that manager and hash things out. The only plus I will say is the other manager I spoke to in person today was very friendly towards me explaining the situation. I’m still upset I wasted gas to come back to get nothing but atleast that manager was nice. Do yourself a massive favor and avoid this location and go to the canton one on ford road next to t moblie.
Atmosphere: 1
Food: 1
Service: 1
Served my a burrito that was completely ripped open and freezing cold I couldn’t even eat it. If I could give 0 stars I would
Atmosphere: 1
Food: 1
Service: 1
I got a bowl but I may have just ordered a cup. I was given a half scoop of everything I ordered and then was charged extra for another scoop of rice even though the first scoop wouldn’t feed a single mouse. Incredibly disappointing. This bowl isn’t even half way full while other locations have to squeeze the food in with the lid. I would not recommend going here if you are remotely hungry. Unfortunate.
Atmosphere: 3
Food: 3
Service: 3
I wish i could give a negative star. Why am I paying $12 for a half scoop of everything and five chips?? Every other Qdoba I have been to has great service and gave good portion sizes but this location was incredibly disappointing.
Atmosphere: 1
Food: 1
Service: 1
My daughters, young ladies, went in to pick up our carry-out order. The woman smoking at the entrance immediately walked inside and began handling food without washing her hands. When my daughters politely mentioned their drinks needed to be changed and that rice was missing, she snapped, “What do you want now?” — frightening them.
We got home to realize 2 of the kids meals were filled with Pico (not ordered). When I called, the manager said I could come back. After driving 30 minutes round-trip, the same woman (who identified herself as Amber) was standing at the register holding a cigarette. I calmly explained the orders were wrong, but she interrupted the young gentleman who was helping me, said “I made those, so what’s wrong?” and became loud and aggressive. When I said she was being rude — after already being rude to my daughters — she began yelling and cussing at me. I even asked the manager if I should call the police because I no longer felt safe. The manager allowed her to storm out, cursing, cigarette in hand. I was will say the younger gentleman did walk me to my car.
After another 15 minutes home (45 minutes total), we discovered the kids’ meals contained barely any food.
Issues:
• Employee (Amber) smoking at the entrance customers must walk through
• Unsanitary behavior: handled food immediately after smoking without handwashing
• Rude and intimidating behavior toward children and customers
• Cussing, yelling, and aggressive conduct inside the restaurant
• Manager failed to act or address the situation
My family has visited this location weekly and always loved the previous staff, but this experience felt unsafe, unprofessional, and unsanitary. We no longer feel comfortable returning.
Atmosphere: 2
Food: 2
Service: 1
Upper management needs to get a handle on this store. We've been here a few times over the past couple of years and it has consistently gone downhill. The place always feels a little dirty, but this time was the worst; almost every table had bits of food on it, the floor looked dirty, and the bathroom was not the cleanest. Neither of the ladies had great attitudes, they flew through making their food, just so they could get done quicker to stare at their phones. My burrito bowl was now like a soup because of the bean juice. The girl at the cash register wasn't listening well and gave me the wrong salsa, then charged me for the burrito for the guy behind me. By the time we realized it, I had tapped my card (I know, stupid on my part). She just stood there and said sorry, and there was nothing she could do. Fortunately, the gentlemen have us some cash. I know these aren't high profile and high paying jobs, but you have a job you're getting paid to do... have a little integrity. Maybe clean some tables, the bathroom and the floor instead of staring at your phone. At the end of the day, it does come down to poor management... whether it's the staff manager, store manager, or owner... some greater oversight, and perhaps a jolt of integrity is needed.
Restaurantji Recommends
Always good food. The employees are pretty on top of good proportions also. The only thing is the fan. You can not hear a dang thing! I have encountered one or two employees throughout a period of time who had a little attitude. But, you never know what someone is going through. I just smile and give thanks. Without them, i wouldnt have my beautiful steak burrito!
Atmosphere: 3
Food: 4
Service: 2
The staff in this store is the worst I’ve ever dealt with a QDOBA. This lady was rude and it felt like she didn’t want to be there. And this another lady who made my bowl was also rude while she was making the bowl and upon asking questions she rolled her eyes. Upon checkout the cashier was entering wrong order and when I asked her questions around it, she is like “whatever…” and rolled her eyes again.
Every single time i go to this store, I experience utter rudeness and foul behavior.
I’m not going to return to this store going forward. The owner should make sure the staff is right and people who visit the store is treated well with respect at the least. FIX IT!
Atmosphere: 1
Food: 4
Service: 1
I had ordered my food from this place before heading to work. As I began mixing it, I detected an unbearable burnt taste that made it inedible. I called the manager, and she nonchalantly replied, “Oh yeah, our chicken is cooked and burnt.” So, you were aware that the food was burnt and still decided to serve it to your customers. Then, they expect me to leave my job, which is 30 minutes away, and return to show them the burnt food. This establishment needs to be shut down immediately.
Atmosphere: 1
Food: 1
Service: 1
Great healthy Mexican food the lady’s are sweet and kind treat us with respect
Atmosphere: 5
Food: 5
Service: 5
Great service and great food!
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