I have been getting cupcakes from short Street cakes for several years on my birthday. I called ahead this year and ask them to set aside some cupcakes for me when I arrived the next day to pick them up none of the cupcakes were the ones that they said they might have. I understand that, they have a two day ordering policy and that they cannot promise but when I came and picked up these cupcakes and none of them were the ones I wanted they made me buy all of them. I will not be going back to this place again unfortunately. very disappointing.
Stephanie C.
Very disappointed in this cake. I sent over quite a few examples with piping I wanted and they gave me a plain white cake with just the florals I requested. No piping. It looked like a wedding cake- not a birthday cake. I tried to move past it but then I tried the cake and it was VERY dense. The strawberry filling was good but the chocolate cake was honestly not good at all and too dense to enjoy. If the cake had been lighter then I could've moved past the lack of decorations but it was all around not good.
Kim C.
Beautiful and delicious! The cake was a big hit at our small gathering! Highly recommend!
Wendy K.
I called yesterday to inquire about the kind of sugar they use; they advertise some cakes being vegan, but some sugar still whitens with bone char. I left a message and didn't hear back. I called again today, and "the opposite of helpful" is how I can describe the lack of assistance received. The person who answered the phone did tell me the kind of sugar they use, but then said she doesn't know anything about if it's bone char or not. She didn't know what bone char is, and fair enough, many people don't. I asked her if she could find out. She said she was the only one in the shop at the time. I asked if she could get a message to someone else to find out. She told me it could be tomorrow. That's fine; I didn't say I needed to know immediately. She said okay, she'd leave a message and got ready to hang up without taking my contact information. I told her never mind. I had this same problem with this bakery five or ten years ago, I don't remember exactly. At that time, they told me to call their supplier themselves, and while that isn't my job I did call the supplier, who told me that they can't give out any information since I'm not a customer. I relayed that to the bakery and they ignored me. But sometimes things change and I thought I'd give them a second chance, because before I thought about the bone char issue, I had gotten cakes and cupcakes from this place and they had been very tasty and flavorful. But Domino sugar still uses some bone char while processing their sugar (and also coal!!!), so none of their "vegan" items are even actually vegan. Customer service? If I could give a -10, I would.
Lisa S.
So disappointed! Have ordered Hummingbird cake from them for years but no more. This cake had no fruit in it, had fallen and was filled with icing. Paid $75 for cream cheese icing basically on a box mix spice cake. Terrible. Emailed them with no response. Don't waste your money!
Barbara A.
I ordered the Chocolate Mexican cake with a touch of cayenne as a birthday surprise for my partner. It was fantastic! Our guests loved the cake and asked who made it. The writing on the cake was elegant and fit the occasion. It was difficult to find for someone who doesn't know the ins and outs of West Asheville. The cross street is Hoover.
Melissa G.
I ordered the vegan Triple Chocolate Ganache cake. It's delicious and the best vegan cake I've had in ages! That said, I do have a few minor things to add: the internal layer of icing was uneven-lots on the side and very little as you get towards the center. Maybe it's because it might've melted at some point? The cake itself was not as moist as I would've liked, but it was still VERY good and by no means dry. I just like it super moist. The cake also fell apart and cracked in a few places despite it being kept in a refrigerator. That was disappointing because I wasn't able to get a pretty picture of it before it was sliced. Still, very good cake and again- the the best vegan cake I've had in a LONG time!
Lynn T.
Fantastic locally owned bakery with lots of wonderful flavors. I've purchased cupcakes & cakes - all have been delicious. They offer a gluten free variety as well as their regular cupcakes. (Triple chocolate, chocolate ganache, raspberry, blueberry lemon, among many more options)A little more expensive, but the quality is always great. Service was wonderful & quick! This is a great place to pick up a treat and go since they don't have much room for sitting. They do have a couple of tables to sit if you want to stay.
Meg Z.
Would love to give a 5 star review, as our ordered cake was delicious. However, the customer service/interaction over phone and in-person was surprisingly a challenge. We were coming in from out of town so ordered via phone and picked up in person. We used the website and yelp as our guide (beautifully decorated cakes and cupcakes). Each request we made was met with a "no, we don't do that" (even though it is a selling point on the website). When we came to pick it up, she would not give it to my husband because any name he offered (mine, his, my daughters) was not the name on the order - which she wrote down wrong in the end - a close approximation to my name. The decoration ended up being a sad attempt to match what we saw on the website - and was a good laugh for all. Yes - a huge laugh. Was also lopsided. But so DELICIOUS.
Steve H.
Ordered the Tres Leches cake and it was awesome. Incredibly moist and beautifully prepared!
Bought an almond cake with "bourbon" buttercream frosting and a cherry filling. Hardly any cherry filling and absolutely zero bourbon in the frosting. To top it off the frosting was so sickly sweet it was disgusting. You couldn't even taste the almond cake due to the sweetness of the frosting overpowering everything. It was no different then a grocery store bought cake. Extremely disappointing since previous experiences with them have been great. Oh well just another West Asheville business that has gone way downhill in recent years.
Moriah L.
It takes a lot for me to leave a review but in this case, I am very frustrated. I spent the weekend in Asheville with some friends to celebrate an engagement and ordered a cake from here after seeing they were made with all natural ingredients. After ordering a very specific cake due the preferences of my friend, I was told I could pick it up on Saturday. I had ordered a few days in advance. On Saturday, I happened to call in advance to make sure I could pick the cake up at a specific time that day. I was told that someone was supposed to call me (I never received any call) and that the cake I ordered was made in a different flavor. They explained this was due to the fact that credit card information was not on file for the cake but that is no explanation at all as to why they didn't make the cake I ordered. I don't visit Asheville often, so I likely would not have revisited this shop even if I had received a cake. But after working for years in customer service myself, I was very disappointed with this cake shop. I was never asked for a credit card to put on file upon ordering the cake (I assumed therefore I would pay upon pickup) which I gladly would have given if it meant I would have gotten the cake I ordered. Further, because no one called me to inform me, I was left without a cake the day of the celebration. If I had been called in advance, I likely could have arranged for another option. I'm highly disappointed mainly because I'm sure that the cakes this bakery offers are delicious but if the service doesn't match that, people end up frustrated or without a cake or in my case, both.
Shawn O.
I ordered the lemon pound cake with blueberry icing and fresh flowers for my moms birthday, it was amazing!!!!! My mom loved it!!!!! It was not crazy sweet and the icing was not heavy it was all just right!!!! Thank you for doing such a great job and we will be ordering from you from now on. Definitely worth every penny and the drive up to Asheville from Old fort.
Jennifer M.
I've ordered cakes and cupcakes from Short Street over the years and everything I've ordered has been good. I recently ordered a chocolate cake with chocolate buttercream icing for my husband's 50th birthday and it was delicious. I like that there are different sizes available- I got the smallest cake for just the two of us and it was chocolate-y and moist. The icing was perfect buttercream with lite chocolate flavor. The service was good- my only challenge was parking, but the employee explained to me where to park next time.
Ali D.
This was an experience... and I'm honestly kind of conflicted. Actually, I didn't know if I even wanted to make this review but here we are. Me and a friend of mine went to this store to get some of their cupcakes. The store was quaint and had a good vide to it. When we walked in, there was only 4 cupcakes to choose from. (Which is fine, I understand that they can't make cupcakes all day to keep their stock.) But we purchased the cupcake available and went back to our car. When I bit into the cupcake, it was pure dough inside and it had a musky taste. My friend also tried it and she had the same reaction I did. I am usually not one of those people to go back inside, but I thought that I would let them know that the cupcakes were not cooked. When I went in and tried to explain the situation, the person who was working there, tried to say that the cupcake was in fact, not undercooked. I pulled the cupcake apart and showed them the middle where it was runny and obviously very sticky. They didn't really say anything after that and just kind of stood there staring at me, and eventually offered me a refund, which I accepted. I wasn't even after a refund, I simply wanted to inform him of his product. But if I'm honest, I was a little peeved of how he brushed off my concerns. I know many people are sensitive to undercooked foods and could easily get food poisoning, I am one of those people. So if you go to this establishment, please keep this in mind.
I have been getting cupcakes from short Street cakes for several years on my birthday. I called ahead this year and ask them to set aside some cupcakes for me when I arrived the next day to pick them up none of the cupcakes were the ones that they said they might have. I understand that, they have a two day ordering policy and that they cannot promise but when I came and picked up these cupcakes and none of them were the ones I wanted they made me buy all of them. I will not be going back to this place again unfortunately. very disappointing.
Very disappointed in this cake. I sent over quite a few examples with piping I wanted and they gave me a plain white cake with just the florals I requested. No piping. It looked like a wedding cake- not a birthday cake. I tried to move past it but then I tried the cake and it was VERY dense. The strawberry filling was good but the chocolate cake was honestly not good at all and too dense to enjoy. If the cake had been lighter then I could've moved past the lack of decorations but it was all around not good.
Beautiful and delicious! The cake was a big hit at our small gathering! Highly recommend!
I called yesterday to inquire about the kind of sugar they use; they advertise some cakes being vegan, but some sugar still whitens with bone char. I left a message and didn't hear back. I called again today, and "the opposite of helpful" is how I can describe the lack of assistance received. The person who answered the phone did tell me the kind of sugar they use, but then said she doesn't know anything about if it's bone char or not. She didn't know what bone char is, and fair enough, many people don't. I asked her if she could find out. She said she was the only one in the shop at the time. I asked if she could get a message to someone else to find out. She told me it could be tomorrow. That's fine; I didn't say I needed to know immediately. She said okay, she'd leave a message and got ready to hang up without taking my contact information. I told her never mind. I had this same problem with this bakery five or ten years ago, I don't remember exactly. At that time, they told me to call their supplier themselves, and while that isn't my job I did call the supplier, who told me that they can't give out any information since I'm not a customer. I relayed that to the bakery and they ignored me. But sometimes things change and I thought I'd give them a second chance, because before I thought about the bone char issue, I had gotten cakes and cupcakes from this place and they had been very tasty and flavorful. But Domino sugar still uses some bone char while processing their sugar (and also coal!!!), so none of their "vegan" items are even actually vegan. Customer service? If I could give a -10, I would.
So disappointed! Have ordered Hummingbird cake from them for years but no more. This cake had no fruit in it, had fallen and was filled with icing. Paid $75 for cream cheese icing basically on a box mix spice cake. Terrible. Emailed them with no response. Don't waste your money!
I ordered the Chocolate Mexican cake with a touch of cayenne as a birthday surprise for my partner. It was fantastic! Our guests loved the cake and asked who made it. The writing on the cake was elegant and fit the occasion. It was difficult to find for someone who doesn't know the ins and outs of West Asheville. The cross street is Hoover.
I ordered the vegan Triple Chocolate Ganache cake. It's delicious and the best vegan cake I've had in ages! That said, I do have a few minor things to add: the internal layer of icing was uneven-lots on the side and very little as you get towards the center. Maybe it's because it might've melted at some point? The cake itself was not as moist as I would've liked, but it was still VERY good and by no means dry. I just like it super moist. The cake also fell apart and cracked in a few places despite it being kept in a refrigerator. That was disappointing because I wasn't able to get a pretty picture of it before it was sliced. Still, very good cake and again- the the best vegan cake I've had in a LONG time!
Fantastic locally owned bakery with lots of wonderful flavors. I've purchased cupcakes & cakes - all have been delicious. They offer a gluten free variety as well as their regular cupcakes. (Triple chocolate, chocolate ganache, raspberry, blueberry lemon, among many more options)A little more expensive, but the quality is always great. Service was wonderful & quick! This is a great place to pick up a treat and go since they don't have much room for sitting. They do have a couple of tables to sit if you want to stay.
Would love to give a 5 star review, as our ordered cake was delicious. However, the customer service/interaction over phone and in-person was surprisingly a challenge. We were coming in from out of town so ordered via phone and picked up in person. We used the website and yelp as our guide (beautifully decorated cakes and cupcakes). Each request we made was met with a "no, we don't do that" (even though it is a selling point on the website). When we came to pick it up, she would not give it to my husband because any name he offered (mine, his, my daughters) was not the name on the order - which she wrote down wrong in the end - a close approximation to my name. The decoration ended up being a sad attempt to match what we saw on the website - and was a good laugh for all. Yes - a huge laugh. Was also lopsided. But so DELICIOUS.
Ordered the Tres Leches cake and it was awesome. Incredibly moist and beautifully prepared!
Restaurantji Recommends
Bought an almond cake with "bourbon" buttercream frosting and a cherry filling. Hardly any cherry filling and absolutely zero bourbon in the frosting. To top it off the frosting was so sickly sweet it was disgusting. You couldn't even taste the almond cake due to the sweetness of the frosting overpowering everything. It was no different then a grocery store bought cake. Extremely disappointing since previous experiences with them have been great. Oh well just another West Asheville business that has gone way downhill in recent years.
It takes a lot for me to leave a review but in this case, I am very frustrated. I spent the weekend in Asheville with some friends to celebrate an engagement and ordered a cake from here after seeing they were made with all natural ingredients. After ordering a very specific cake due the preferences of my friend, I was told I could pick it up on Saturday. I had ordered a few days in advance. On Saturday, I happened to call in advance to make sure I could pick the cake up at a specific time that day. I was told that someone was supposed to call me (I never received any call) and that the cake I ordered was made in a different flavor. They explained this was due to the fact that credit card information was not on file for the cake but that is no explanation at all as to why they didn't make the cake I ordered. I don't visit Asheville often, so I likely would not have revisited this shop even if I had received a cake. But after working for years in customer service myself, I was very disappointed with this cake shop. I was never asked for a credit card to put on file upon ordering the cake (I assumed therefore I would pay upon pickup) which I gladly would have given if it meant I would have gotten the cake I ordered. Further, because no one called me to inform me, I was left without a cake the day of the celebration. If I had been called in advance, I likely could have arranged for another option. I'm highly disappointed mainly because I'm sure that the cakes this bakery offers are delicious but if the service doesn't match that, people end up frustrated or without a cake or in my case, both.
I ordered the lemon pound cake with blueberry icing and fresh flowers for my moms birthday, it was amazing!!!!! My mom loved it!!!!! It was not crazy sweet and the icing was not heavy it was all just right!!!! Thank you for doing such a great job and we will be ordering from you from now on. Definitely worth every penny and the drive up to Asheville from Old fort.
I've ordered cakes and cupcakes from Short Street over the years and everything I've ordered has been good. I recently ordered a chocolate cake with chocolate buttercream icing for my husband's 50th birthday and it was delicious. I like that there are different sizes available- I got the smallest cake for just the two of us and it was chocolate-y and moist. The icing was perfect buttercream with lite chocolate flavor. The service was good- my only challenge was parking, but the employee explained to me where to park next time.
This was an experience... and I'm honestly kind of conflicted. Actually, I didn't know if I even wanted to make this review but here we are. Me and a friend of mine went to this store to get some of their cupcakes. The store was quaint and had a good vide to it. When we walked in, there was only 4 cupcakes to choose from. (Which is fine, I understand that they can't make cupcakes all day to keep their stock.) But we purchased the cupcake available and went back to our car. When I bit into the cupcake, it was pure dough inside and it had a musky taste. My friend also tried it and she had the same reaction I did. I am usually not one of those people to go back inside, but I thought that I would let them know that the cupcakes were not cooked. When I went in and tried to explain the situation, the person who was working there, tried to say that the cupcake was in fact, not undercooked. I pulled the cupcake apart and showed them the middle where it was runny and obviously very sticky. They didn't really say anything after that and just kind of stood there staring at me, and eventually offered me a refund, which I accepted. I wasn't even after a refund, I simply wanted to inform him of his product. But if I'm honest, I was a little peeved of how he brushed off my concerns. I know many people are sensitive to undercooked foods and could easily get food poisoning, I am one of those people. So if you go to this establishment, please keep this in mind.