i approached them when nothing but respect when they made my smoothie wrong, the girl who made my smoothie was sweet and willing, the girl on the phone when i called back tho, had the craziest attitude. girl relax. i just want my smoothie remade that i paid $11 for. and you’re not even fitted.
Samiah Williams
I order a smoothie every day before I go to work. Most of the tome service is great. I call my order in e every night. You have one employee that answers the phone like she is at home. Just Hello. Very poor customer service. Not Hello this is Tropical Smoothie. Just Hello Hello. Need training on how to answer a business call. Plus they cannot count if the register doesn't do it for them. Even when trying to figure it out with the calculator. They all need a short math class. But most are very polite. Teach them basic math or you will get the short end of the stick.
gale buckley
Found bug in sandwich
Kiara “Kiki” Hargrove
Great food, service, and atmosphere. The workers are on top of who they serve. Quick service as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juice
Sydney Raquel
please educate your employees on the importance of “add ons” when someone places online orders. Came in around 2:45 on Wednesday November 6th, There was two girls behind the counter. One working register, the other one making smoothies. I didn’t get her name, straight, long, brown hair. While she was prepping our smoothies I approached the counter out of curiosity, making sure that when she received the ticket for my drink she seen the mod for “extra white chocolate” she said no, it wasn’t there multiple times. I went back to my phone to make sure that I actually put it through, and it wasn’t a mistake on my end before approaching her again. When I tried to show her my screen and how it said “white chocolate” under “Bahama Mama” She started to get extremely snooty Saying that the reason why it says that is because there is white chocolate in a Bahama mama I proceeded to tell her that I hit the white chocolate button where it charged me an additional dollar and some change because that’s what I wanted AND payed for and she then went on to tell me no “but it’s fine it’s fine it’s fine” Obviously, it’s fine because I paid for this add on. Mind you, I ordered two smoothies and the one that said white chocolate was more money. When I went back to my chair I seen the girl start running her mouth to the other employee, that’s when I got up again to show the other girl this time that the add on WAS CHARGED. I cannot stress this enough, please educate your employees on how online orders work when there are add ons, and how to properly speak to people who are just inquiring their order is correct. How many customers have paid an additional price for things that they didn’t receive? And the attitude with that girl was completely unacceptable, I never once got disrespectful, I just wanted to be sure I received what I payed for (as anyone would have done) I’ve been working in the Restaurant industry for 12 years. This is definitely not how you act. Do better.
Service: 1
Jacob Hull
Thankyou for the amazing food everytime! I'm here because there was a small situation today and thr service I got from Tropical smoothie was amazing. They were very kind, understood the problem. There was just a mixup that was on nobody's end really but they still insisted on fixing it so I thought it deserves another post. I wish I remembered the names of the employees but whoever is there when I post this (09/14/2024 @ 2:02pm you're awesome and thankyou! Always max stars!
Atmosphere: 5
Food: 5
Service: 5
alexis barros
this cafe is the most inconsistent one i’ve ever been to with their smoothies. they’re always super watered down to the point where i’m convinced i’m drinking literal infused water any time i go.. and the way a few of the employees talk about customers after they leave, especially in front of other paying customers, is wildly inappropriate!
Atmosphere: 4
Food: 1
Service: 1
Joe Cody
Great staff. From the manager down. The smoothies always taste amazing. Never have had an issue coming to this location.
Atmosphere: 5
Food: 5
Service: 5
Munassar Alamri
I like this place; the service is great, the girls do their jobs very well, and the atmosphere is great, but I'm not really into tropical smoothies.
Atmosphere: 5
Food: 4
Service: 5
Becky
This place is super inconsistent in their smoothie quality, they don’t mix them all the way. When the manager is there she is not happy or very nice but the kids that work there are okay
Gave us the wrong chips and struggled getting rest of order together
Food: 4
Service: 3
Rayna Burkhart
This is the 3rd time that I have ordered and paided to have chia seeds put in my smoothie and they haven't added them. Just fyi chia seeds are not something that you can't tell if they have been added or not. It is very noticeable, stop stealing from your customers, how dishonest. I wonder how many other additions they aren't adding to peoples smoothies and charging them $1 for it anyways. You can tell by the generic message that is on every negative review that the owner of this place doesn't care at all.
Rayna Redwood
This is the 3rd time that I have ordered and paided to have chia seeds put in my smoothie and they haven't added them. Just fyi chia seeds are not something that you can't tell if they have been added or not. It is very noticeable, stop stealing from your customers, how dishonest. I wonder how many other additions they aren't adding to peoples smoothies and charging them $1 for it anyways.You can tell by the generic message that is on every negative review that the owner of this place doesn't care at all.
Jamie Schneider
1 star is being nice. I ordered doordash order breakfast quesdilla and it came so burnt its inedible. So your telling me the person who put it in the box to send it out didn't think oh idk looks like might not be edible since it's so burnt? Would love to post the picture on here but it won't give me the option. Looks like burnt cardboard. This isn't the first time I have had a problem with this location will not be ordering from here again. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Rob Kasjanski
Decided to stop in since it was close to the gym got myself a detox smoothieThe taste has been consistent this is not my first time going here definitely will be
i approached them when nothing but respect when they made my smoothie wrong, the girl who made my smoothie was sweet and willing, the girl on the phone when i called back tho, had the craziest attitude. girl relax. i just want my smoothie remade that i paid $11 for. and you’re not even fitted.
I order a smoothie every day before I go to work. Most of the tome service is great. I call my order in e every night. You have one employee that answers the phone like she is at home. Just Hello. Very poor customer service. Not Hello this is Tropical Smoothie. Just Hello Hello. Need training on how to answer a business call. Plus they cannot count if the register doesn't do it for them. Even when trying to figure it out with the calculator. They all need a short math class. But most are very polite. Teach them basic math or you will get the short end of the stick.
Found bug in sandwich
Great food, service, and atmosphere. The workers are on top of who they serve. Quick service as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juice
please educate your employees on the importance of “add ons” when someone places online orders. Came in around 2:45 on Wednesday November 6th, There was two girls behind the counter. One working register, the other one making smoothies. I didn’t get her name, straight, long, brown hair. While she was prepping our smoothies I approached the counter out of curiosity, making sure that when she received the ticket for my drink she seen the mod for “extra white chocolate” she said no, it wasn’t there multiple times. I went back to my phone to make sure that I actually put it through, and it wasn’t a mistake on my end before approaching her again. When I tried to show her my screen and how it said “white chocolate” under “Bahama Mama” She started to get extremely snooty Saying that the reason why it says that is because there is white chocolate in a Bahama mama I proceeded to tell her that I hit the white chocolate button where it charged me an additional dollar and some change because that’s what I wanted AND payed for and she then went on to tell me no “but it’s fine it’s fine it’s fine” Obviously, it’s fine because I paid for this add on. Mind you, I ordered two smoothies and the one that said white chocolate was more money. When I went back to my chair I seen the girl start running her mouth to the other employee, that’s when I got up again to show the other girl this time that the add on WAS CHARGED. I cannot stress this enough, please educate your employees on how online orders work when there are add ons, and how to properly speak to people who are just inquiring their order is correct. How many customers have paid an additional price for things that they didn’t receive? And the attitude with that girl was completely unacceptable, I never once got disrespectful, I just wanted to be sure I received what I payed for (as anyone would have done) I’ve been working in the Restaurant industry for 12 years. This is definitely not how you act. Do better.
Service: 1
Thankyou for the amazing food everytime! I'm here because there was a small situation today and thr service I got from Tropical smoothie was amazing. They were very kind, understood the problem. There was just a mixup that was on nobody's end really but they still insisted on fixing it so I thought it deserves another post. I wish I remembered the names of the employees but whoever is there when I post this (09/14/2024 @ 2:02pm you're awesome and thankyou! Always max stars!
Atmosphere: 5
Food: 5
Service: 5
this cafe is the most inconsistent one i’ve ever been to with their smoothies. they’re always super watered down to the point where i’m convinced i’m drinking literal infused water any time i go.. and the way a few of the employees talk about customers after they leave, especially in front of other paying customers, is wildly inappropriate!
Atmosphere: 4
Food: 1
Service: 1
Great staff. From the manager down. The smoothies always taste amazing. Never have had an issue coming to this location.
Atmosphere: 5
Food: 5
Service: 5
I like this place; the service is great, the girls do their jobs very well, and the atmosphere is great, but I'm not really into tropical smoothies.
Atmosphere: 5
Food: 4
Service: 5
This place is super inconsistent in their smoothie quality, they don’t mix them all the way. When the manager is there she is not happy or very nice but the kids that work there are okay
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Gave us the wrong chips and struggled getting rest of order together
Food: 4
Service: 3
This is the 3rd time that I have ordered and paided to have chia seeds put in my smoothie and they haven't added them. Just fyi chia seeds are not something that you can't tell if they have been added or not. It is very noticeable, stop stealing from your customers, how dishonest. I wonder how many other additions they aren't adding to peoples smoothies and charging them $1 for it anyways.
You can tell by the generic message that is on every negative review that the owner of this place doesn't care at all.
This is the 3rd time that I have ordered and paided to have chia seeds put in my smoothie and they haven't added them. Just fyi chia seeds are not something that you can't tell if they have been added or not. It is very noticeable, stop stealing from your customers, how dishonest. I wonder how many other additions they aren't adding to peoples smoothies and charging them $1 for it anyways.You can tell by the generic message that is on every negative review that the owner of this place doesn't care at all.
1 star is being nice. I ordered doordash order breakfast quesdilla and it came so burnt its inedible. So your telling me the person who put it in the box to send it out didn't think oh idk looks like might not be edible since it's so burnt? Would love to post the picture on here but it won't give me the option. Looks like burnt cardboard. This isn't the first time I have had a problem with this location will not be ordering from here again. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Decided to stop in since it was close to the gym got myself a detox smoothieThe taste has been consistent this is not my first time going here definitely will be
Atmosphere: 5
Food: 5
Service: 4
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