Waited for awhile at the drive-thru. Received our food, and it WAS COLD! Fries tasted like they had been sitting for awhile. My husband ordered a cheeseburger and it WAS COLD. I ordered chicken stripes and fries. Guess what, yup, COLD.. Sorry stripe were room temperature. You would THINK for the time we waited the food would come out FRESH. The ONLY item we received that should have been cold, was our drinks and the bag of their awesome ice. **SHAME ON MANAGEMENT** for allowing food to enter customer's hands this way. DO BETTER!!!
Atmosphere: 3
Food: 1
Service: 5
Shelly Jones
Ordered 4 meals. Drinks were all messed up wanted 2 fries and 2 tater tots got 3 fries. One burger had no meat what so ever.
Atmosphere: 1
Food: 1
Service: 1
Anna
Did not give me cherry I did not get any cherry
Ruth Davila
Unable to get order because they don't have pay by tap🤦🏻♀️
jazz mcjames
Drove from Lansing just to fill the sonic craving our family had!! Super hot and quick, great service.
Atmosphere: 5
Food: 5
Service: 5
Arrianna Heeter
Very snarky attitude at drive through and intentionally trying to be disrespectful to my mom and sister for them speaking up. We just wanted to talk to the manager and he shut the door in our face.
Atmosphere: 1
Food: 1
Service: 1
Amber Aldridge
Great deals every time
Atmosphere: 5
Food: 5
Service: 5
Michael Thomas
They were good. The relish on the hot dogs is not for eating and driving at the same time.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tots, Onion Rings, Chili Dog
Kylia
On December 4th, I arrived to the drive-thru around 5pm to place an order at the intercom (they weren’t accepting orders at the booths because it was snowing). The person at the intercom continuously cut me off as I was specifying what I wanted and when I told them to stop cutting me off, they yelled through the speaker for me "not to be rude." I discontinued my order at the speaker and waited to pull up to the drive-thru window to speak with a manager. The manager was the same person at the speaker. When I shared with them that my order was incorrect the last time I came due to the same person not actively listening, he continued to be curt and arrogant. I told him that I was no longer interested in placing an order with him and instead wanted the information to file a complaint with corporate. He refused to provide me his name (wasn’t wearing a name tag) or the information to contact corporate.
I went on the company’s website and proceeded to find the process to file a complaint and sat in the drive-thru until I was done. There was another employee that addressed me in the drive-thru telling me that I needed to leave, and when I asked his name as well, he threatened to call the police.
It was extremely lacking in customer service and human interaction. It’s apparent that the manager doesn’t have healthy leadership, and he thought he could speak to me that way because I'm a Black woman. They wouldn't have approached or spoken to any other customer that way, especially since they initiated and escalated the interaction at every step. I've frequented this location several times and had only had issues those last two visits (based on accuracy and service).
It was so unbecoming of a manager and staff, and to threaten a Black person with police violence when I wasn’t aggressive or threatening is wildly privileged and racist.
I was going to have this resolved with corporate instead of leaving a review because I felt this could’ve been a teaching and coaching opportunity, but it’s been over a month and I still haven’t received any follow-up. Nobody in their right mind would continue to frequent and spend their money with a company that seemingly doesn’t hold their staff and managing employees to a certain standard, and allows them to threaten customers with state violence.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Mozzarella Sticks, Tots
Sara Seelye
Messed up our food order but the guy was on the ball as far as the drive thru went. They just need to check the order before they give it to the person in drive thru.
every single time we go here without a doubt the service is awful nobody here likes their job.
Atmosphere: 1
Food: 5
Service: 1
Ray Andrakowicz
Had everything I ordered, everything was hot, everything was tasty...
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tots, Burger
adrian
Worst sonic in town they really need to do better.most of the reviews for this location are legit they will be rude and not hand you food right &sauce so please always check your bags before you drive away from their window.
Waited for awhile at the drive-thru. Received our food, and it WAS COLD! Fries tasted like they had been sitting for awhile. My husband ordered a cheeseburger and it WAS COLD. I ordered chicken stripes and fries. Guess what, yup, COLD.. Sorry stripe were room temperature. You would THINK for the time we waited the food would come out FRESH. The ONLY item we received that should have been cold, was our drinks and the bag of their awesome ice.
**SHAME ON MANAGEMENT** for allowing food to enter customer's hands this way. DO BETTER!!!
Atmosphere: 3
Food: 1
Service: 5
Ordered 4 meals. Drinks were all messed up wanted 2 fries and 2 tater tots got 3 fries. One burger had no meat what so ever.
Atmosphere: 1
Food: 1
Service: 1
Did not give me cherry I did not get any cherry
Unable to get order because they don't have pay by tap🤦🏻♀️
Drove from Lansing just to fill the sonic craving our family had!! Super hot and quick, great service.
Atmosphere: 5
Food: 5
Service: 5
Very snarky attitude at drive through and intentionally trying to be disrespectful to my mom and sister for them speaking up. We just wanted to talk to the manager and he shut the door in our face.
Atmosphere: 1
Food: 1
Service: 1
Great deals every time
Atmosphere: 5
Food: 5
Service: 5
They were good. The relish on the hot dogs is not for eating and driving at the same time.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tots, Onion Rings, Chili Dog
On December 4th, I arrived to the drive-thru around 5pm to place an order at the intercom (they weren’t accepting orders at the booths because it was snowing). The person at the intercom continuously cut me off as I was specifying what I wanted and when I told them to stop cutting me off, they yelled through the speaker for me "not to be rude." I discontinued my order at the speaker and waited to pull up to the drive-thru window to speak with a manager. The manager was the same person at the speaker. When I shared with them that my order was incorrect the last time I came due to the same person not actively listening, he continued to be curt and arrogant. I told him that I was no longer interested in placing an order with him and instead wanted the information to file a complaint with corporate. He refused to provide me his name (wasn’t wearing a name tag) or the information to contact corporate.
I went on the company’s website and proceeded to find the process to file a complaint and sat in the drive-thru until I was done. There was another employee that addressed me in the drive-thru telling me that I needed to leave, and when I asked his name as well, he threatened to call the police.
It was extremely lacking in customer service and human interaction. It’s apparent that the manager doesn’t have healthy leadership, and he thought he could speak to me that way because I'm a Black woman. They wouldn't have approached or spoken to any other customer that way, especially since they initiated and escalated the interaction at every step. I've frequented this location several times and had only had issues those last two visits (based on accuracy and service).
It was so unbecoming of a manager and staff, and to threaten a Black person with police violence when I wasn’t aggressive or threatening is wildly privileged and racist.
I was going to have this resolved with corporate instead of leaving a review because I felt this could’ve been a teaching and coaching opportunity, but it’s been over a month and I still haven’t received any follow-up. Nobody in their right mind would continue to frequent and spend their money with a company that seemingly doesn’t hold their staff and managing employees to a certain standard, and allows them to threaten customers with state violence.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Mozzarella Sticks, Tots
Messed up our food order but the guy was on the ball as far as the drive thru went. They just need to check the order before they give it to the person in drive thru.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Only downfall is Apple Pay is not accepted
Atmosphere: 5
Food: 5
Service: 5
every single time we go here without a doubt the service is awful nobody here likes their job.
Atmosphere: 1
Food: 5
Service: 1
Had everything I ordered, everything was hot, everything was tasty...
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tots, Burger
Worst sonic in town they really need to do better.most of the reviews for this location are legit they will be rude and not hand you food right &sauce so please always check your bags before you drive away from their window.
Atmosphere: 1
Food: 1
Service: 1
Food is good.
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