Once again another disappointment order at this location, first I decided to place my order ahead of time to save time and make the process easier but I got stuck in drivethru for 15 minutes, no hi or anything at the speaker, ok and I received my order. My smoothie had so many mango chunks and ice bits that it was impossible to use the straw and extremely sweet like 3 times the amount of sugar and look at my quesadilla with like 3 pieces of chicken. I’m extremely frustrated
Atmosphere: 2
Food: 1
Service: 1
Robert Neff
Good food, great smoothies. Just be careful if you are watching your sugar.
Atmosphere: 5
Food: 5
Service: 5
Alex Garbisch
I get a LOT of tropical smoothie from multiple locations. I don’t normally write reviews, but this particular location is uniquely bad. The orders are consistently incorrect, missing items, or over cooked. I’m not sure if it’s just one or two employees or management, but it’s to the point where I will drive 20 minutes away to go to a different location. Every time I am short on time and do order from this location there’s always an issue. My most recent order was an incorrect smoothie. I’ve had a few instances of really watery smoothies or the wrong flavor. I’ve also had the quesadillas consistently come burnt to the point that the paper is burnt onto the quesadilla. When something is missing or incorrect, the phone number goes straight to voicemail.
Atmosphere: 4
Food: 3
Service: 1
Dar Sea F
Every time I get the mocha madness it’s like they don’t crush the ice all the way. That’s nothing in comparison to what I threw out (of ice) And it’s just when I order that specific one. My spouse will get a fruity one and has no issues with ice chunks.
Atmosphere: 5
Food: 3
Service: 5
Benjamin Clark
Completely forgot the chicken on my flatbread.
Atmosphere: 1
Food: 1
Service: 1
B H
They young guys were very nice
Atmosphere: 3
Food: 4
Service: 4
rubymeadow
This Tropical Smoothie never has my order on time. Seems to help everyone else before making orders that are online. Then they gave me two small cups? Sometimes they don’t provide the straw on orders I pick up for delivery. What’s that about? No attention to detail or care about orders. I stopped tipping some time back because I have never gotten my order on time and have to stand there and watch for 15 minutes as they make orders for the to go window. Will be switching to another location.
Atmosphere: 3
Food: 3
Service: 1
Jessica Billings
Anytime I go here, the workers are so nice and patient. My food was wonderful, and my smoothie was absolutely fantastic.
Atmosphere: 5
Food: 5
Service: 5
Mariola Domagala
Im really tired if all my orders are destroyed or awful. Im over his location. Ill order from Kentwood. I get a 3/4 filled smoothie. Couldn't even give me a straw! A burnt quesadilla! Again. No portion control, no consistency in anything. What's the point of the notes that no one reads them! I have a broken leg, and this lazy ass driver couldn't put it closer to the door, so I don’t struggle or fall. How about getting bigger bags if you're just going to put the quesadilla sideways in the bag and sauce on everything. This location sucks. Just close or getting staff with a brain.
Shane Reed
I brought a loud and disruptive group of 10 boys after football practice. The staff was kind and highly communicative. Excellent service, 10/10!
The food was really good the smoothie was delicious sweet potato bites for a little overcooked but still pretty good 10 out of 10 would recommend
james kolasa
A little expensive but definitely worth it💯
luna lol
this place sucks and is overpriced and unprofessional
Chris Russell
All but one part of my order was in the cubby which was sitting on the counter, standing there for 10 minutes with my other food and drinks before I was helped
Diane Williams
Dragon fruit bowl . They didn’t put the goji berries on or the honey drizzle . I placed my order online
Once again another disappointment order at this location, first I decided to place my order ahead of time to save time and make the process easier but I got stuck in drivethru for 15 minutes, no hi or anything at the speaker, ok and I received my order. My smoothie had so many mango chunks and ice bits that it was impossible to use the straw and extremely sweet like 3 times the amount of sugar and look at my quesadilla with like 3 pieces of chicken. I’m extremely frustrated
Atmosphere: 2
Food: 1
Service: 1
Good food, great smoothies. Just be careful if you are watching your sugar.
Atmosphere: 5
Food: 5
Service: 5
I get a LOT of tropical smoothie from multiple locations. I don’t normally write reviews, but this particular location is uniquely bad. The orders are consistently incorrect, missing items, or over cooked. I’m not sure if it’s just one or two employees or management, but it’s to the point where I will drive 20 minutes away to go to a different location. Every time I am short on time and do order from this location there’s always an issue. My most recent order was an incorrect smoothie. I’ve had a few instances of really watery smoothies or the wrong flavor. I’ve also had the quesadillas consistently come burnt to the point that the paper is burnt onto the quesadilla. When something is missing or incorrect, the phone number goes straight to voicemail.
Atmosphere: 4
Food: 3
Service: 1
Every time I get the mocha madness it’s like they don’t crush the ice all the way. That’s nothing in comparison to what I threw out (of ice)
And it’s just when I order that specific one. My spouse will get a fruity one and has no issues with ice chunks.
Atmosphere: 5
Food: 3
Service: 5
Completely forgot the chicken on my flatbread.
Atmosphere: 1
Food: 1
Service: 1
They young guys were very nice
Atmosphere: 3
Food: 4
Service: 4
This Tropical Smoothie never has my order on time. Seems to help everyone else before making orders that are online. Then they gave me two small cups? Sometimes they don’t provide the straw on orders I pick up for delivery. What’s that about? No attention to detail or care about orders. I stopped tipping some time back because I have never gotten my order on time and have to stand there and watch for 15 minutes as they make orders for the to go window. Will be switching to another location.
Atmosphere: 3
Food: 3
Service: 1
Anytime I go here, the workers are so nice and patient. My food was wonderful, and my smoothie was absolutely fantastic.
Atmosphere: 5
Food: 5
Service: 5
Im really tired if all my orders are destroyed or awful. Im over his location. Ill order from Kentwood. I get a 3/4 filled smoothie. Couldn't even give me a straw! A burnt quesadilla! Again. No portion control, no consistency in anything. What's the point of the notes that no one reads them! I have a broken leg, and this lazy ass driver couldn't put it closer to the door, so I don’t struggle or fall. How about getting bigger bags if you're just going to put the quesadilla sideways in the bag and sauce on everything. This location sucks. Just close or getting staff with a brain.
I brought a loud and disruptive group of 10 boys after football practice. The staff was kind and highly communicative. Excellent service, 10/10!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food was really good the smoothie was delicious sweet potato bites for a little overcooked but still pretty good 10 out of 10 would recommend
A little expensive but definitely worth it💯
this place sucks and is overpriced and unprofessional
All but one part of my order was in the cubby which was sitting on the counter, standing there for 10 minutes with my other food and drinks before I was helped
Dragon fruit bowl . They didn’t put the goji berries on or the honey drizzle . I placed my order online
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