Went drive thru waited for 5 minutes to order with one car in front of me. Ordered plain crispy chicken BLT biggie bag and was given the wrong sandwich lathered in mayo & did not receive my 4 piece nuggets. This is the 2nd time I’ve gone through drive thru and not provided what I ordered.
Atmosphere: 2
Food: 1
Service: 2
Bobbie Branning
horrible customer service, food was cold when I got it.
Atmosphere: 1
Food: 1
Service: 1
Cody VanderStel
Had a whole attitude with customers thru the drive thru and my food was cold I was missing a sandwich not to mention I called about a missing sandwich and got told I had them all when I didn’t poor restaurant
Atmosphere: 1
Food: 1
Service: 1
Missie Pretzel
On my way to work I stopped at Wendy’s for 2 large chilies and extra crackers. I received my 2 large chilies not even full cups and 2 packs total of crackers for each chili (I ordered extra crackers). They handed me my bag laughing. NOT IMPRESSED!! 28th st. & east Paris… Grand Rapids, MI
Service: 1
mike bolling
Only if I have to
Atmosphere: 2
Food: 1
Service: 3
Van Ceu
Very slow they don’t care how many minute we weigh and customer service it nasty
Service: 1
Joseph Aguilar
Food is always good fast service to
Atmosphere: 5
Food: 5
Service: 5
Greyson Cook
Frosties and fries are good
Atmosphere: 3
Food: 4
Service: 3
Alex Dehoag
Received a baconator with no bacon and I was missing an item. Employees were too busy laughing and talking instead of doing anything correctly. Terrible location during the weekend.
captain34g
I was pretty upset when at first I was missing an item and when I asked at the window the gentlemen was somewhat short with me. Went back and received a sincere apology and acknowledgment that he was wrong and corrected it immediately. I forgot his name but he also offered to make sure my next visit was awesome and I truly appreciated that. Not very often people take ownership of a mistake, apologize and offer immediate solutions.
Three times came into the store and the employees just laughed at not helping me. Ended up leaving after waiting for over ten minutes each time. Won't be coming back.
Atmosphere: 4
Food: 4
Service: 3
Kenneth Konyndykk
Good food Good price Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger, Chili, Hamburger
K L
Chris, the manager, was amazing! Super efficient in everything he does from taking your order to getting it out to you, makes sure everyone is taken care of.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
juan gonzales
My wife ordered an online to go order and they couldn't find my order in their system. I showed the counter employee the order number on their Wendy's app but he still couldn't locate it. I was told "you need to contact who you placed the order with to dispute the charge" It was through their app. I showed them the app order number and the charge for the food but didn't get any positive service. A simple biggie bag for my son and we were in there waiting for 30 minutes to leave without getting food. Do not give this location your business.
Went drive thru waited for 5 minutes to order with one car in front of me.
Ordered plain crispy chicken BLT biggie bag and was given the wrong sandwich lathered in mayo & did not receive my 4 piece nuggets.
This is the 2nd time I’ve gone through drive thru and not provided what I ordered.
Atmosphere: 2
Food: 1
Service: 2
horrible customer service, food was cold when I got it.
Atmosphere: 1
Food: 1
Service: 1
Had a whole attitude with customers thru the drive thru and my food was cold I was missing a sandwich not to mention I called about a missing sandwich and got told I had them all when I didn’t poor restaurant
Atmosphere: 1
Food: 1
Service: 1
On my way to work I stopped at Wendy’s for 2 large chilies and extra crackers. I received my 2 large chilies not even full cups and 2 packs total of crackers for each chili (I ordered extra crackers). They handed me my bag laughing. NOT IMPRESSED!!
28th st. & east Paris… Grand Rapids, MI
Service: 1
Only if I have to
Atmosphere: 2
Food: 1
Service: 3
Very slow they don’t care how many minute we weigh and customer service it nasty
Service: 1
Food is always good fast service to
Atmosphere: 5
Food: 5
Service: 5
Frosties and fries are good
Atmosphere: 3
Food: 4
Service: 3
Received a baconator with no bacon and I was missing an item. Employees were too busy laughing and talking instead of doing anything correctly. Terrible location during the weekend.
I was pretty upset when at first I was missing an item and when I asked at the window the gentlemen was somewhat short with me. Went back and received a sincere apology and acknowledgment that he was wrong and corrected it immediately. I forgot his name but he also offered to make sure my next visit was awesome and I truly appreciated that. Not very often people take ownership of a mistake, apologize and offer immediate solutions.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Three times came into the store and the employees just laughed at not helping me. Ended up leaving after waiting for over ten minutes each time. Won't be coming back.
Atmosphere: 4
Food: 4
Service: 3
Good food
Good price
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger, Chili, Hamburger
Chris, the manager, was amazing! Super efficient in everything he does from taking your order to getting it out to you, makes sure everyone is taken care of.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
My wife ordered an online to go order and they couldn't find my order in their system. I showed the counter employee the order number on their Wendy's app but he still couldn't locate it. I was told "you need to contact who you placed the order with to dispute the charge" It was through their app. I showed them the app order number and the charge for the food but didn't get any positive service. A simple biggie bag for my son and we were in there waiting for 30 minutes to leave without getting food. Do not give this location your business.
Atmosphere: 1
Food: 1
Service: 1
Its Wendy's. Solid for the most part.
Atmosphere: 3
Food: 3
Service: 3
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