This was my first time trying Wingstop, and I had such a great experience! The food was absolutely delicious—fresh, flavorful, and cooked just right. I was honestly impressed. But what really made the visit stand out was the kindness of the staff. Everyone was welcoming, patient, and made me feel comfortable. Thank you, Wingstop, for such great service and amazing food. I’ll definitely be back!
Justin Strauther
Thank you food was amazing
Brett Oom
Ordered on the app. Went in when it was done. It was on the cart and they over looked it for 15 minutes
Linda Tran
By far the worst location
Samuel Dietz
This place has decent wings when they get your order right. I always check my order prior to walking out because I've had problems in the past. My last visit, I didn't check my bag and they missed an order of tenders. I called from home and got put on hold, I had time to drive back to the restaurant, still on hold. When I walked in, they weren't busy, they just didn't pick me up. I asked for my tenders and they wanted to argue, confident they put them in my bag. I wouldn't drive all the way back to the restaurant to try and scam them out of a $3 order of tendies, it's not my style. My family ate without me and they took 15 to 20 minutes to get me 3 tenders once they decided I wasn't trying to pull a fast one on them. long story short, the service here sucks.
Karimarie Lopez
The food always comes out hot.
Mikey G
I give everyone a fairshake but Do not give them your business! Horrible customer service! I placed my order she said 20 mins, i arrived in 20 payed and waited 45 minutes. She put my food on the pickup rack after i had just payed and waited in front of her all this time. I ordered bone in they gave me boneless, wings were dryer than a camel in the desert. Fries were soggy. And they had no ice for the soda. Will never go back to this one. Save yourself a headache.
Atmosphere: 1
Food: 1
Service: 1
Ragen Gibson
We ordered delivery for the first time and the delivery driver tried handing us the wrong food, which we managed to get sorted. But then we were handed drinks that weren’t ours and we were told they were the only drinks he had, and then he just left. We called wingstop and were told that they didn’t have the drinks we ordered. So instead of letting us know this ahead of time they took it on themselves to decide what drinks we wanted for us. Completely unwilling to sort this out for us. I’m just a pregnant girl who wants her root beer🥲
Service: 1
Fred Howe
They said they close at 11:45 when it says open until midnight on the window. Bad service
Atmosphere: 4
Food: 4
Service: 1
shaniya jones
This is the worst wing stop in Grand Rapids. The workers will continue having a conversation while you are standing there waiting, it always takes 10 minutes longer than the app says for to be done. And not to mention they never have gloves on. Save yourself the headache go to the byron center location!
Food and service was great! Dining area could be neatened up.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Seasoned Fries, Wings
Cross
Very poor customer service. Food was cold.
Atmosphere: 2
Food: 1
Service: 1
Jake V
If I could give this place a NEGATIVE review I would. After this location changed ownership the quality has severely plummeted. Constantly getting orders wrong, arguing over confirmation numbers when shown on phone, rude service staff, and refusal to answer phone or fix their mistake. Not to go full Karen but corporate will be hearing about this and I will be moving my business to a different location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings
Joel Helder
Why such a long wait for 8 wings? I was here for lunch, waited over 30 min. Ridiculous.
Anna Ruhe
Amazing food and wonderful service. I will be returning!
This was my first time trying Wingstop, and I had such a great experience! The food was absolutely delicious—fresh, flavorful, and cooked just right. I was honestly impressed. But what really made the visit stand out was the kindness of the staff. Everyone was welcoming, patient, and made me feel comfortable. Thank you, Wingstop, for such great service and amazing food. I’ll definitely be back!
Thank you food was amazing
Ordered on the app. Went in when it was done. It was on the cart and they over looked it for 15 minutes
By far the worst location
This place has decent wings when they get your order right. I always check my order prior to walking out because I've had problems in the past. My last visit, I didn't check my bag and they missed an order of tenders.
I called from home and got put on hold, I had time to drive back to the restaurant, still on hold. When I walked in, they weren't busy, they just didn't pick me up.
I asked for my tenders and they wanted to argue, confident they put them in my bag. I wouldn't drive all the way back to the restaurant to try and scam them out of a $3 order of tendies, it's not my style.
My family ate without me and they took 15 to 20 minutes to get me 3 tenders once they decided I wasn't trying to pull a fast one on them. long story short, the service here sucks.
The food always comes out hot.
I give everyone a fairshake but Do not give them your business! Horrible customer service! I placed my order she said 20 mins, i arrived in 20 payed and waited 45 minutes. She put my food on the pickup rack after i had just payed and waited in front of her all this time. I ordered bone in they gave me boneless, wings were dryer than a camel in the desert. Fries were soggy. And they had no ice for the soda. Will never go back to this one. Save yourself a headache.
Atmosphere: 1
Food: 1
Service: 1
We ordered delivery for the first time and the delivery driver tried handing us the wrong food, which we managed to get sorted. But then we were handed drinks that weren’t ours and we were told they were the only drinks he had, and then he just left.
We called wingstop and were told that they didn’t have the drinks we ordered. So instead of letting us know this ahead of time they took it on themselves to decide what drinks we wanted for us. Completely unwilling to sort this out for us.
I’m just a pregnant girl who wants her root beer🥲
Service: 1
They said they close at 11:45 when it says open until midnight on the window. Bad service
Atmosphere: 4
Food: 4
Service: 1
This is the worst wing stop in Grand Rapids. The workers will continue having a conversation while you are standing there waiting, it always takes 10 minutes longer than the app says for to be done. And not to mention they never have gloves on. Save yourself the headache go to the byron center location!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Food and service was great! Dining area could be neatened up.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Seasoned Fries, Wings
Very poor customer service. Food was cold.
Atmosphere: 2
Food: 1
Service: 1
If I could give this place a NEGATIVE review I would. After this location changed ownership the quality has severely plummeted. Constantly getting orders wrong, arguing over confirmation numbers when shown on phone, rude service staff, and refusal to answer phone or fix their mistake. Not to go full Karen but corporate will be hearing about this and I will be moving my business to a different location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings
Why such a long wait for 8 wings? I was here for lunch, waited over 30 min. Ridiculous.
Amazing food and wonderful service. I will be returning!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Louisiana Voodoo Fries, Wings
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