Place is not good the service might be the slowest that I've ever seen, who knew a simple ham and cheese sandwich would need to take up 35 minutes of time in a drive thru. Yall have to do better this is crazy.
Food: 3
Service: 1
Justin Baker
The staff didn't honor the advertised veterans day deal even though there was a sign posted. They then questioned whether the gentleman ahead of me was truly a veteran or not after he had already shown his ID, being quite rude to the man. After that display, I decided not to order. I won't be coming back to this location.
Atmosphere: 1
Service: 1
Brevin Zitzmann
Great staff great food great service. 100% recommend going to the subway, all the poor reviews I’ve seen about this location is hard to believe. Don’t believe everything you see online.
Atmosphere: 4
Food: 5
Service: 4
Diana Wagner
The person who started my sandwich was some punk kid trying to think he was funny. He couldn’t even tell me what the wraps were. There is one that I really like. But it wasn’t on the menu. So HE decides to make me the one HE thought was right. He dropped the little hot pad on the floor, the proceeded to touch food without changing gloves. He flung my bread down the line almost knocking that on the floor. I asked for a few more black olives and he literally threw them on my sandwich. I got home and he couldn’t even cut my sandwich in half. I had to do it. Usually the wraps and the footings are cut in half. Not with him it wasn’t. He needs to learn better customer service than that. I was in on 9/25/25 and paid for my stuff at 7:05. Very disgusted with this kid and his actions! The wrap I always got never had bbq sauce on it. And I always got to choose the cheese I wanted. He just put shredded cheese.
Atmosphere: 2
Food: 4
Service: 2
Amelia Jensen
We showed up at 8:00pm for our mobile pick up order(2hours before close). We ordered the footlong cookie, and a single cookie. Along with two footlong sandwiches. One of the sandwiches was completely burnt and inedible. As for the cookies there were none. We figured they forgot because they didn’t mention anything. So when we went back in to get our cookies they said they didn’t have any and gave us chips. I’m disappointed that I used my hard earned money to buy food that I had to throw away and otherwise was not what I ordered.
Atmosphere: 1
Food: 1
Service: 1
Kyla Hubenette
Messed my sandwich up twice, and whoever the guy working tonight was, was completely unprofessional and rude. Regardless how 'busy' you are, treat people better. On that note, aside from 2 other cars in the parking lot, we were the only other people. So 'busy' is a weird excuse. This is coming from someone who works in costumer service, avoid and go elsewhere. 🤢
Atmosphere: 1
Food: 1
Service: 1
Patrick Wiebe
It's almost as if businesses are going out of their way to lose customers! Good job SUBWAY! WAY TO LOWER THE BAR!
Atmosphere: 1
Food: 1
Service: 1
Susie Myhr
The subway guy working today that had to put up with the guy in front of us... seriously you need a raise...what's in the cheese? And where does the lettuce come from 🤦 you were very professional! I comend you!!!
Atmosphere: 5
Food: 5
Service: 5
Koel Seifert
Hours posted online are not correct. Closes by 8 on the weekdays??
Vonda Pfannenstiel
My sandwich was supposed to have extra lettuce and didn’t. The bread was very dry and fell apart as I ate the sandwich. It was toasted so I expected some dryness, but this felt like the bread was stale to begin with. The worst part was the churro! First of all, it was so hard I could hardly bite into it. The small piece I tore off tasted old and gross. I had to spit it out. Also, no one greeted me or said anything to me as I left the restaurant.
I literally got charged for an online order however, when I went into the store to ask them, what was going on Because the app seemed to be having issues the boy made me stand there for 15 minutes and wait for him to finish making online orders when the other boy just kind of walked around. Then, when I asked the boy, if he was finally going to help me, he basically told me that I had to re-buy the sub I just paid for. I really hope somebody calls me to refund my money. I will not be going back to Subway which really sucks because it’s my favorite restaurant.
Atmosphere: 1
Food: 5
Service: 1
nick wiechmann
Stopped here recently and went through the drive thru. Bad idea! The screen is all glitchy and it must've sent our order wrong because when we got to the window our order had 2 different types of bread listed for one sub. They fixed that for us and we thought we were in the clear but man were we wrong. They forgot our chips, kept my card, and when we got home there was only one tomato slice one cucumber slice and 2 olive slices on my 6" sub. The meat and cheese were correct but I chose to have my sub toasted and that wasn't done. And on my kids sandwiches they had the sauces mixed up. My wife's sandwich was also supposed to be toasted but wasn't. I'd definitely stay clear of this one for a while. I've had good luck in the past here but after this I'll go elsewhere.
Food: 1
Service: 1
michael ondracek
Great staff, fast and friendly service. Best Subway in Alexandria!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Tessa O
rude cashier
Atmosphere: 1
Food: 5
Service: 1
Stephen Jerde
No one in line except me, not ahead or behind. Waited for a solid ten minutes in the drive through without a single acknowledgement! Got our sandwiches and they appeared to have been steam rolled. Absolute mush. The recent reviews from the past year are quite accurate. This place is an embarrassment and should be avoided.
Place is not good the service might be the slowest that I've ever seen, who knew a simple ham and cheese sandwich would need to take up 35 minutes of time in a drive thru. Yall have to do better this is crazy.
Food: 3
Service: 1
The staff didn't honor the advertised veterans day deal even though there was a sign posted. They then questioned whether the gentleman ahead of me was truly a veteran or not after he had already shown his ID, being quite rude to the man. After that display, I decided not to order. I won't be coming back to this location.
Atmosphere: 1
Service: 1
Great staff great food great service. 100% recommend going to the subway, all the poor reviews I’ve seen about this location is hard to believe. Don’t believe everything you see online.
Atmosphere: 4
Food: 5
Service: 4
The person who started my sandwich was some punk kid trying to think he was funny. He couldn’t even tell me what the wraps were. There is one that I really like. But it wasn’t on the menu. So HE decides to make me the one HE thought was right. He dropped the little hot pad on the floor, the proceeded to touch food without changing gloves. He flung my bread down the line almost knocking that on the floor. I asked for a few more black olives and he literally threw them on my sandwich. I got home and he couldn’t even cut my sandwich in half. I had to do it. Usually the wraps and the footings are cut in half. Not with him it wasn’t. He needs to learn better customer service than that. I was in on 9/25/25 and paid for my stuff at 7:05. Very disgusted with this kid and his actions! The wrap I always got never had bbq sauce on it. And I always got to choose the cheese I wanted. He just put shredded cheese.
Atmosphere: 2
Food: 4
Service: 2
We showed up at 8:00pm for our mobile pick up order(2hours before close). We ordered the footlong cookie, and a single cookie. Along with two footlong sandwiches. One of the sandwiches was completely burnt and inedible. As for the cookies there were none. We figured they forgot because they didn’t mention anything. So when we went back in to get our cookies they said they didn’t have any and gave us chips. I’m disappointed that I used my hard earned money to buy food that I had to throw away and otherwise was not what I ordered.
Atmosphere: 1
Food: 1
Service: 1
Messed my sandwich up twice, and whoever the guy working tonight was, was completely unprofessional and rude. Regardless how 'busy' you are, treat people better. On that note, aside from 2 other cars in the parking lot, we were the only other people. So 'busy' is a weird excuse. This is coming from someone who works in costumer service, avoid and go elsewhere. 🤢
Atmosphere: 1
Food: 1
Service: 1
It's almost as if businesses are going out of their way to lose customers! Good job SUBWAY! WAY TO LOWER THE BAR!
Atmosphere: 1
Food: 1
Service: 1
The subway guy working today that had to put up with the guy in front of us... seriously you need a raise...what's in the cheese? And where does the lettuce come from 🤦 you were very professional! I comend you!!!
Atmosphere: 5
Food: 5
Service: 5
Hours posted online are not correct. Closes by 8 on the weekdays??
My sandwich was supposed to have extra lettuce and didn’t. The bread was very dry and fell apart as I ate the sandwich. It was toasted so I expected some dryness, but this felt like the bread was stale to begin with. The worst part was the churro! First of all, it was so hard I could hardly bite into it. The small piece I tore off tasted old and gross. I had to spit it out. Also, no one greeted me or said anything to me as I left the restaurant.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
I literally got charged for an online order however, when I went into the store to ask them, what was going on Because the app seemed to be having issues the boy made me stand there for 15 minutes and wait for him to finish making online orders when the other boy just kind of walked around. Then, when I asked the boy, if he was finally going to help me, he basically told me that I had to re-buy the sub I just paid for. I really hope somebody calls me to refund my money. I will not be going back to Subway which really sucks because it’s my favorite restaurant.
Atmosphere: 1
Food: 5
Service: 1
Stopped here recently and went through the drive thru. Bad idea! The screen is all glitchy and it must've sent our order wrong because when we got to the window our order had 2 different types of bread listed for one sub. They fixed that for us and we thought we were in the clear but man were we wrong. They forgot our chips, kept my card, and when we got home there was only one tomato slice one cucumber slice and 2 olive slices on my 6" sub. The meat and cheese were correct but I chose to have my sub toasted and that wasn't done. And on my kids sandwiches they had the sauces mixed up. My wife's sandwich was also supposed to be toasted but wasn't. I'd definitely stay clear of this one for a while. I've had good luck in the past here but after this I'll go elsewhere.
Food: 1
Service: 1
Great staff, fast and friendly service. Best Subway in Alexandria!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
rude cashier
Atmosphere: 1
Food: 5
Service: 1
No one in line except me, not ahead or behind. Waited for a solid ten minutes in the drive through without a single acknowledgement! Got our sandwiches and they appeared to have been steam rolled. Absolute mush. The recent reviews from the past year are quite accurate. This place is an embarrassment and should be avoided.
Atmosphere: 1
Food: 1
Service: 1
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