Messed my sandwich up twice, and whoever the guy working tonight was, was completely unprofessional and rude. Regardless how 'busy' you are, treat people better. On that note, aside from 2 other cars in the parking lot, we were the only other people. So 'busy' is a weird excuse. This is coming from someone who works in costumer service, avoid and go elsewhere. 🤢
Atmosphere: 1
Food: 1
Service: 1
Patrick Wiebe
It's almost as if businesses are going out of their way to lose customers! Good job SUBWAY! WAY TO LOWER THE BAR!
Atmosphere: 1
Food: 1
Service: 1
Susie Myhr
The subway guy working today that had to put up with the guy in front of us... seriously you need a raise...what's in the cheese? And where does the lettuce come from 🤦 you were very professional! I comend you!!!
Atmosphere: 5
Food: 5
Service: 5
Koel Seifert
Hours posted online are not correct. Closes by 8 on the weekdays??
Vonda Pfannenstiel
My sandwich was supposed to have extra lettuce and didn’t. The bread was very dry and fell apart as I ate the sandwich. It was toasted so I expected some dryness, but this felt like the bread was stale to begin with. The worst part was the churro! First of all, it was so hard I could hardly bite into it. The small piece I tore off tasted old and gross. I had to spit it out. Also, no one greeted me or said anything to me as I left the restaurant.
Atmosphere: 3
Food: 2
Service: 2
Jason Brede
I literally got charged for an online order however, when I went into the store to ask them, what was going on Because the app seemed to be having issues the boy made me stand there for 15 minutes and wait for him to finish making online orders when the other boy just kind of walked around. Then, when I asked the boy, if he was finally going to help me, he basically told me that I had to re-buy the sub I just paid for. I really hope somebody calls me to refund my money. I will not be going back to Subway which really sucks because it’s my favorite restaurant.
Atmosphere: 1
Food: 5
Service: 1
nick wiechmann
Stopped here recently and went through the drive thru. Bad idea! The screen is all glitchy and it must've sent our order wrong because when we got to the window our order had 2 different types of bread listed for one sub. They fixed that for us and we thought we were in the clear but man were we wrong. They forgot our chips, kept my card, and when we got home there was only one tomato slice one cucumber slice and 2 olive slices on my 6" sub. The meat and cheese were correct but I chose to have my sub toasted and that wasn't done. And on my kids sandwiches they had the sauces mixed up. My wife's sandwich was also supposed to be toasted but wasn't. I'd definitely stay clear of this one for a while. I've had good luck in the past here but after this I'll go elsewhere.
Food: 1
Service: 1
michael ondracek
Great staff, fast and friendly service. Best Subway in Alexandria!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Tessa O
rude cashier
Atmosphere: 1
Food: 5
Service: 1
Stephen Jerde
No one in line except me, not ahead or behind. Waited for a solid ten minutes in the drive through without a single acknowledgement! Got our sandwiches and they appeared to have been steam rolled. Absolute mush. The recent reviews from the past year are quite accurate. This place is an embarrassment and should be avoided.
Just placed a mobile order and when we got home none of the sandwiches were made right. I called right away and they apologized and remade them but when my sister went in to have them remade they were incredibly rude and disrespectful, snapping at her and calling her stupid. My sister actually said “good thing you watch them make it so they can’t spit in your food”. Not at all happy with the service at this Subway. At this point the amount of times we’ve been treated terribly I’m amazed they’re still open. I’d ask for a refund but they think they’re better than that.
Atmosphere: 1
Food: 1
Service: 1
Kyle Henning
I've been waiting in the drive-through for over 10 minutes and no one has come to the window to help. I called to see what the problem was and the kid who answered said that he was the only one working. This is ridiculously poor service. Unfortunately, I'll never come back to this location again. Update, I waited to submit the review. It's now been 15 minutes…. There isn't anyone in front of me. Still no one has even acknowledged that I'm here. The franchise owners should be ashamed of themselves.
Atmosphere: 1
Food: 1
Service: 1
Ashley C
I have gone to this subway 3 times in the past two months, each time hoping the service would be better and being disappointing each time. All 3 times have been between 5:30-7pm and with nobody inside sitting or ordering. I go through the drivethru, do the ordering myself on the touch screen and pull up. Two times nobody was in front of me and I waited 17 mins for my one sandwich and another time waiting 23 minutes! My sandwiches were also made incorrectly. ?? well Today I went with my husband and again trying to give them another shot and we waited for about 14 mins, again nobody else there (I wonder why…) and left with our two sandwiches. Opened them in the parking lots and BOTH our sandwiches were made incorrectly…. I am extremely disappointed and will try a different location from now on.
Messed my sandwich up twice, and whoever the guy working tonight was, was completely unprofessional and rude. Regardless how 'busy' you are, treat people better. On that note, aside from 2 other cars in the parking lot, we were the only other people. So 'busy' is a weird excuse. This is coming from someone who works in costumer service, avoid and go elsewhere. 🤢
Atmosphere: 1
Food: 1
Service: 1
It's almost as if businesses are going out of their way to lose customers! Good job SUBWAY! WAY TO LOWER THE BAR!
Atmosphere: 1
Food: 1
Service: 1
The subway guy working today that had to put up with the guy in front of us... seriously you need a raise...what's in the cheese? And where does the lettuce come from 🤦 you were very professional! I comend you!!!
Atmosphere: 5
Food: 5
Service: 5
Hours posted online are not correct. Closes by 8 on the weekdays??
My sandwich was supposed to have extra lettuce and didn’t. The bread was very dry and fell apart as I ate the sandwich. It was toasted so I expected some dryness, but this felt like the bread was stale to begin with. The worst part was the churro! First of all, it was so hard I could hardly bite into it. The small piece I tore off tasted old and gross. I had to spit it out. Also, no one greeted me or said anything to me as I left the restaurant.
Atmosphere: 3
Food: 2
Service: 2
I literally got charged for an online order however, when I went into the store to ask them, what was going on Because the app seemed to be having issues the boy made me stand there for 15 minutes and wait for him to finish making online orders when the other boy just kind of walked around. Then, when I asked the boy, if he was finally going to help me, he basically told me that I had to re-buy the sub I just paid for. I really hope somebody calls me to refund my money. I will not be going back to Subway which really sucks because it’s my favorite restaurant.
Atmosphere: 1
Food: 5
Service: 1
Stopped here recently and went through the drive thru. Bad idea! The screen is all glitchy and it must've sent our order wrong because when we got to the window our order had 2 different types of bread listed for one sub. They fixed that for us and we thought we were in the clear but man were we wrong. They forgot our chips, kept my card, and when we got home there was only one tomato slice one cucumber slice and 2 olive slices on my 6" sub. The meat and cheese were correct but I chose to have my sub toasted and that wasn't done. And on my kids sandwiches they had the sauces mixed up. My wife's sandwich was also supposed to be toasted but wasn't. I'd definitely stay clear of this one for a while. I've had good luck in the past here but after this I'll go elsewhere.
Food: 1
Service: 1
Great staff, fast and friendly service. Best Subway in Alexandria!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
rude cashier
Atmosphere: 1
Food: 5
Service: 1
No one in line except me, not ahead or behind. Waited for a solid ten minutes in the drive through without a single acknowledgement! Got our sandwiches and they appeared to have been steam rolled. Absolute mush. The recent reviews from the past year are quite accurate. This place is an embarrassment and should be avoided.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just placed a mobile order and when we got home none of the sandwiches were made right. I called right away and they apologized and remade them but when my sister went in to have them remade they were incredibly rude and disrespectful, snapping at her and calling her stupid. My sister actually said “good thing you watch them make it so they can’t spit in your food”. Not at all happy with the service at this Subway. At this point the amount of times we’ve been treated terribly I’m amazed they’re still open. I’d ask for a refund but they think they’re better than that.
Atmosphere: 1
Food: 1
Service: 1
I've been waiting in the drive-through for over 10 minutes and no one has come to the window to help. I called to see what the problem was and the kid who answered said that he was the only one working. This is ridiculously poor service. Unfortunately, I'll never come back to this location again. Update, I waited to submit the review. It's now been 15 minutes…. There isn't anyone in front of me. Still no one has even acknowledged that I'm here. The franchise owners should be ashamed of themselves.
Atmosphere: 1
Food: 1
Service: 1
I have gone to this subway 3 times in the past two months, each time hoping the service would be better and being disappointing each time. All 3 times have been between 5:30-7pm and with nobody inside sitting or ordering. I go through the drivethru, do the ordering myself on the touch screen and pull up. Two times nobody was in front of me and I waited 17 mins for my one sandwich and another time waiting 23 minutes! My sandwiches were also made incorrectly. ?? well Today I went with my husband and again trying to give them another shot and we waited for about 14 mins, again nobody else there (I wonder why…) and left with our two sandwiches. Opened them in the parking lots and BOTH our sandwiches were made incorrectly…. I am extremely disappointed and will try a different location from now on.
Atmosphere: 1
Food: 1
Service: 1
Great pizza!
Atmosphere: 3
Food: 4
Service: 5
Awesome.
Atmosphere: 4
Food: 4
Service: 4
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