Beautiful restaurant it's a bummer the rest of it is terrible. second time here thought I'd give em another chance. Food was so disgusting, waitress couldn't keep track of a thing we ordered. All around disappointed, and the smell of the bathrooms overpowering everything right away when you walk in is gross. ? Never again. I want my money back, didn't even get to eat. Barria tacos were described like one should be,** saturated ** (we all know what this taco is right?) it came dry and the meat tasted like a can of wet dog food. When we said this wasn't what we were thinking it would be , the waitress told me I was wrong and they were in fact dipped... See for yourself lol...
Atmosphere: 2
Food: 1
Service: 1
Jared Ferris
Fun place to eat at. Nice atmosphere The waitress was amazing! Food was good
Atmosphere: 4
Food: 4
Service: 4
Xenoviah Lea Fleming
Staff was nice didn't really have complaints food was a little bland that's the reason for 4 stars.
Vegetarian options: Salad or rice n bean burrito
Parking: A lot of side parking not too many spaces in front.
Best restaurant out there for Mexican/American food.
Atmosphere: 5
Food: 5
Service: 5
Tami Olson
We love everything about ponchos! The food is amazing, the service is too notch, and the ambiance is great! If you want the whole package, Ponchos is where it's at.
Atmosphere: 5
Food: 5
Service: 5
Missy “skzombiequeen” Blanchard
The place was clean and the food was hot but it felt like we were put in a corner and forgot about. Took a long time before we could even get a refill. Other then that it was good. Also the salsa was very onion tasting and the 3 other people I was there with agreed.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Quesadilla
Paul Vranish
Great food, friendly server, reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita Plate
Linzy Potter
My family was out of town and decided to give this place a try and we were very dissatisfied. The service wasn’t the greatest, waitress was barely around, took a while to receive our drinks and was promised a refill on our salsa and it never happened. The food was very disappointing and didn’t taste like typical Mexican food. The refried beans were so dry, we all thought it was meat at first. We had shredded Colby jack cheese on our rice and beans (not the typical Mexican cheese). Restaurant was very hot inside and it was 80° outside-it didn’t seem like they had any air on. We were all extremely disappointed and it’s the food and the service.
Never had a good experience here. A couple years ago, my first time here, I ordered food to-go and they said it’d be ready in 15 mins which was about the length of time for me to get there. I arrive and had to wait 15 mins before I was acknowledged and they said it would be another 15 minutes. After 15 minutes I ask for an update and they ask me for my order all over again (meaning it was never put in). I ended up waiting over an hour for food I had pre-ordered.
Then, my boyfriend and I visited recently, attempting to give it another chance and I mentioned to the server I have allergies (tomato). I ordered the bacon and cheese quesadilla (meat and cheese only) and asked that it just be served with lettuce and sour cream (no tomato). The dish arrived with tomatoes on top of the lettuce (rendering them useless to me) so I couldn’t eat it. Much less the fact that they just served someone their literal allergen.
Let this be a notice to management to better train your employees on how to treat customers with food allergens.
Shayla Loving (Shayla Jo)
I don’t understand why people are so negative on here. EVERY time I go everyone is so friendly and makes sure everything good. If there’s an issue (which is rare) you can let them know and they fix it. People are human, no one is perfect and every single person on here with negative feedback doesn’t do everything perfectly either. Alexa is always so amazing if you haven’t had the privilege of having her take care of you you’re missing out. Not enough people leave reviews when things go good just when stuff goes back. ??
Atmosphere: 5
Food: 5
Service: 5
Jan Perry
Great flat iron ? steak! Fajita's are the bomb!
Wheelchair accessibility: We were able to go from parking lot straight into restaurant to table, to get my hand on a Margarita!
This place is amazing! the food is amazing, the customer service is top notch, and the ambiance is great! if you want the whole package, Ponchos is where it's at!
B o b B rooks
Good portions and very tasty food, reasonable prices
Beautiful restaurant it's a bummer the rest of it is terrible. second time here thought I'd give em another chance. Food was so disgusting, waitress couldn't keep track of a thing we ordered. All around disappointed, and the smell of the bathrooms overpowering everything right away when you walk in is gross. ? Never again. I want my money back, didn't even get to eat. Barria tacos were described like one should be,** saturated ** (we all know what this taco is right?) it came dry and the meat tasted like a can of wet dog food. When we said this wasn't what we were thinking it would be , the waitress told me I was wrong and they were in fact dipped... See for yourself lol...
Atmosphere: 2
Food: 1
Service: 1
Fun place to eat at. Nice atmosphere
The waitress was amazing! Food was good
Atmosphere: 4
Food: 4
Service: 4
Staff was nice didn't really have complaints food was a little bland that's the reason for 4 stars.
Vegetarian options: Salad or rice n bean burrito
Parking: A lot of side parking not too many spaces in front.
Kid-friendliness: I seen people with babies.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Taco Burrito, Chicken Fajita Burrito
Best restaurant out there for Mexican/American food.
Atmosphere: 5
Food: 5
Service: 5
We love everything about ponchos! The food is amazing, the service is too notch, and the ambiance is great! If you want the whole package, Ponchos is where it's at.
Atmosphere: 5
Food: 5
Service: 5
The place was clean and the food was hot but it felt like we were put in a corner and forgot about. Took a long time before we could even get a refill. Other then that it was good. Also the salsa was very onion tasting and the 3 other people I was there with agreed.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Quesadilla
Great food, friendly server, reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita Plate
My family was out of town and decided to give this place a try and we were very dissatisfied. The service wasn’t the greatest, waitress was barely around, took a while to receive our drinks and was promised a refill on our salsa and it never happened.
The food was very disappointing and didn’t taste like typical Mexican food. The refried beans were so dry, we all thought it was meat at first. We had shredded Colby jack cheese on our rice and beans (not the typical Mexican cheese).
Restaurant was very hot inside and it was 80° outside-it didn’t seem like they had any air on.
We were all extremely disappointed and it’s the food and the service.
Atmosphere: 2
Food: 1
Service: 1
The food was not that good
Atmosphere: 4
Food: 2
Service: 4
Awesome place, Bar atmosphere is good,lots of tv
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Macho Nachos
Restaurantji Recommends
Never had a good experience here.
A couple years ago, my first time here, I ordered food to-go and they said it’d be ready in 15 mins which was about the length of time for me to get there. I arrive and had to wait 15 mins before I was acknowledged and they said it would be another 15 minutes. After 15 minutes I ask for an update and they ask me for my order all over again (meaning it was never put in). I ended up waiting over an hour for food I had pre-ordered.
Then, my boyfriend and I visited recently, attempting to give it another chance and I mentioned to the server I have allergies (tomato). I ordered the bacon and cheese quesadilla (meat and cheese only) and asked that it just be served with lettuce and sour cream (no tomato). The dish arrived with tomatoes on top of the lettuce (rendering them useless to me) so I couldn’t eat it. Much less the fact that they just served someone their literal allergen.
Let this be a notice to management to better train your employees on how to treat customers with food allergens.
I don’t understand why people are so negative on here. EVERY time I go everyone is so friendly and makes sure everything good. If there’s an issue (which is rare) you can let them know and they fix it. People are human, no one is perfect and every single person on here with negative feedback doesn’t do everything perfectly either. Alexa is always so amazing if you haven’t had the privilege of having her take care of you you’re missing out. Not enough people leave reviews when things go good just when stuff goes back. ??
Atmosphere: 5
Food: 5
Service: 5
Great flat iron ? steak! Fajita's are the bomb!
Wheelchair accessibility: We were able to go from parking lot straight into restaurant to table, to get my hand on a Margarita!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tortilla Chips, Refried Beans, Chicken Fajitas, Quesadilla
This place is amazing! the food is amazing, the customer service is top notch, and the ambiance is great! if you want the whole package, Ponchos is where it's at!
Good portions and very tasty food, reasonable prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: El Presidente Burrito
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