Panda Express

This company has the worst customer service. I accidentally ordered take out instead of delivery. When I called to cancel, since the app doesn’t allow it, I was told they couldn’t do so and to call back the next day. I waited a few days to see if it auto refunded like a lot of places if you don’t pick it up. It did not, so I called back and was told they had to contact DoorDash, even though it wasn’t delivery. I couldn’t get a coherent answer or radon out of the person on the phone so I hung up and decided to eat the $13 loss.

Service: 1

This the worst one next to the one in Roseville. I meant to order from the Brooklyn park location which everyone knows is good the line was basically out the door then realized I ordered to this one. Got there it looked closed no one in the drive thru or parking lot at 8pm. I come in no greeting or acknowledgement so I speak up and say “hello I’m here for a pickup order” and see my order is the only one sitting on the counter. The woman there just ignored me continuing to shove the fridge. I get it it’s not her job, but it was in reach of her. Almost grabbed the damn bag myself. She’s gonna tell me to wait for a dude who’s no where in sight. Too long of a waiting period for them to have no customers. Then I get home and I have a half scoop of orange chicken. Basically just a bowl of rice. Last time I came here my chicken was undercooked so I hoped this time would be better.

Ordered online for pickup. I get there and waited almost 20 minutes. Had about 8 customers walk in and walk out. They clearly don't know what their doing.

Atmosphere: 1

Food: 1

Service: 1

I just walked in the lobby and they said “sorry our lobby is closed. You can go thru the drive thru “ I got to the drive thru and they said “ sorry our drive thru is closed” I JUST DROVE 30 mins to make it here before 9:30 but that’s the service I received.

Service: 1

I ordered via app. Beef and broccoli, fried rice and chow mein and egg rolls.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Fried Rice

Doors are closed 30 min before closing time. They did not have any vegan options as the website states

Atmosphere: 1

Food: 1

Service: 1

Ya know, I hate leaving bad reviews. I'm getting really frustrated with this location though. Sadly, it doesn't feel like they will care anyways. I show no responses to their customers. I'll leave it here to try to help others though. So many businesses fail in this exact area already and they may be next if they don't figure it out.

So..I wouldn't say the service is necessarily poor. New employees every other week I'm in here as I usually have this as a weekend treat. Most of the employees try from what it seems. I was greeted with a "welcome" by 2 employees right away. It really just seems like whoever is in charge needs to be fired...
I've tried to love this location SO MANY TIMES.

The last time I was here a couple weeks ago, the employee literally COUNTED OUT each piece of shrimp and orange chicken I was getting. It became so awkward. Today it felt like they were doing similar with the meats. Sure they gave me good portions of noodles and rice, which I appreciated. However, I would appreciate a decent scoop of meats for once vs giving me as little shrimp and chicken as possible. Trying to make it look mountain shaped doesn't mean it's a fair amount of meat. Plus the meats never have that saucy taste, it's almost always dry anyways so... And the shrimp, it's like they're using the smallest walnuts in the land in addition to being dry.

Overall, quite disappointing here. I don't think it's the front end employees necessarily. I think upper management just doesn't give a shit and with this economy, I wish you luck.

Ordered half fried rice and half noodles and got TWO strands of noodles only. This is so crazy and disappointing. I will continue to stick to the Maple Grove location. Brooklyn Center is so ghetto smh. I hope to get refund or corporate to email me about this situation. Money is not something to play with.

Atmosphere: 1

Food: 1

Service: 1

I came through the drive-thru and ordered 1 bigger plate.
I waited 21 minutes in the drive-thru, with only 2 cars in front of me when I got there. 15 of those minutes were just waiting at the window. When the gentleman at the window came to take my payment, he read the order off and something on it was wrong, so I asked him to fix that. In return he glared at me for for 15 seconds before supposedly editing it. However, the food that I recieved still had the wrong side in it (I ordered Super greens and recieved chow mein). This is absolutely ridiculous and I would highly recommend avoiding this location at all costs. There are few places with slower service and worse employees than this location. I hate to toss everybody else in with whoever was manning the window station, but I did not get his name.
You can review the camera footage for 1:32pm- 1:53pm on Sunday December 15th for proof.
When I called the restaurant about my issue, they said there was nothing they could do unless I came back to the store, which was completely unreasonable since I was no going to wait another half an hour for them to assist me again. All I am asking for is team members who actually want to treat their customers like people and the food that I ordered in a somewhat timely manner. Is that too much for this restaurant to provide?

Atmosphere: 1

Food: 3

Service: 1

The customer service is horrible, you ask for something and they give you what they want, it's a shame they have people like that working with them

Atmosphere: 1

Service: 1

A terrible place, the atmosphere is disgusting, sorry for the word described above but there is a horrible atmosphere, I do not recommend it

Atmosphere: 1

Food: 3

Service: 1

Don't plan on getting any food if you come after 7pm they stop making it got there at 8pm she told me they had no rice and no chow mein and they are not making anymore.... you close at 930??? Don't bother going to this one go to the one in Brooklyn Park that's the good 1

Atmosphere: 3

Food: 3

Service: 1

They blame covid for not allowing samples. I always try a small sample before I buy anything at any Panda location to ensure how fresh the food is. Every other location allows this except this one.

Hope it's worth losing a potential regular customer. I would give then negative stars if it were possible.

Atmosphere: 1

Food: 1

Service: 1

Angel helped me at the drive-thru. He was courteous, and the food was perfect temp. Fresh chowmein and all. Thanks!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chow Mein, The Original Orange Chicken

If you're going to charge extra for premium items atleast fill it all the way up!

Atmosphere: 3

Food: 2

Service: 3