I have gone to a lot of subways in my life and this is by far the worst location I've ever dealt with. I've had issues with them on and off throughout the years with them not getting the orders correct but, I haven't ordered from them in years and I finally tried to do delivery with doordash and then they take a really long time to make the order and then the delivery driver says that they weren't even that busy and I asked about the drinks and cups and she said they didn't give her any and I would have to call them. So not only are they purposely slow they didn't give us our drinks or the Happy Gilmore cups that we paid for. I called their store and their phone number doesn't work so my husband had to walk down there. I will be reporting this location for not having a working phone number. Very unprofessional. I will take my business to other Subway's from now on.
Atmosphere: 2
Food: 3
Service: 1
Tara Gardner
I have been in the drive thru for fifteen minutes. Watching the worker make sandwiches. Hasn’t come to get money. Won’t even look at me. There was someone in front of me, they finally went inside. Left a few minutes later empty handed. Maybe only one person staffed but then close inside or drive thru. I’m sure they don’t care that two vehicles left without food.
Lucas Ortega
So much different things to choose from so good 😊
Food: 5
Service: 4
J E
It's good. Typical subway fare
Atmosphere: 4
Food: 4
Service: 4
NK None
I placed an order at 7:15 and it said it would be ready by 7:35. I stopped and got gas, stopped at Jersey Mike's and then went to Subway to pick up my food. They didn't even acknowledge that I was in there, by the time I said something it was 8:40 and they didn't even start making my sub yet. This Subway has gone downhill in recent years, and honestly I've had nothing but issues with this place the last three times I've been here. Monticello is getting my business from now on. this place sucks
Service: 1
rochelle allen
I understand that people order online. But when you have a line of customers inside your building, your employees should service those people standing and waiting.
When I entered, there was 1 person already in line waiting for him to finish an online order. 2 customers are now in line waiting. He finished the online order and then helped the customer in front of me. Once finished with that customer, he then told me to wait for him to do another online order. Why not do my sub. Then you can do all the online orders you have. I'm the only customer in the building and have already waited 10 minutes for you to fill 2 other orders. Only 1 of which was in your establishment, the other an online order that had 3 large subs. I left without ordering any food. I don't have time to wait for you to service customers who aren't in the restaurant. Either hire more people or let online orders wait for those who took the time to come in and order. Service is not good at all! I would give 0 stars. I'll never be back!
Service: 1
Renee Hazuka
Seriously? Placed an online order for pick up at 1255. Didn’t get our food til 120pm, which he forgot that we were even waiting for it! Then you got one piece of meat, no cheese, and very minimal toppings. This is not a sandwich nor worth the wait!! Very disappointing for how expensive it is.
Atmosphere: 1
Food: 1
Service: 1
Todd Ness
To the management or owner... I walked into your establishment at 11:45 today. 2 people at the counter. 1 person ahead of me. No acknowledgement for over 5 minutes, we will be right with you. Ordered a cold cut. No cold cut meat. Told them I would wait the quoted 5 minutes to have more cut. Waited over 20 minutes. Approximately 7 or 8 people ordered after me while I waited patiently. There was a cold cut order that was done after getting the meat sliced while mine sat in limbo. I waited about 27 minutes for a sandwich at lunch hour that you weren't even prepared to make. Please don't use the excuse of your drive through. I'm a patient person. This experience was terrible. Why do you have a 3.5 star rating? You can do better.
Atmosphere: 3
Food: 4
Service: 1
Mike
Very dirty. Will never return. I was at the Buffalo subway 10 years ago and it was filthy then.
Atmosphere: 1
Food: 1
Service: 1
Emma Culley
first of all, very disappointed. next thing, i called to try and get a refund, no answer. called them multiple times… they even put ranch instead of the chipotle sauce. didn’t feel like they cared. felt lazy
The lobby is a mess every table is dirty, under staffed along with the cashier lady on her phone as we are standing there to pay. Absolutely no teamwork
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Chocolate Chip Cookie
Todd Lundeen
Food was good, staff were friendly. Bathrooms needing to be cleaned and interior of restaurant needed sweeping, wiping down, etc.
Atmosphere: 1
Food: 3
Service: 3
Christine Mutterer-Hallman
Brittney was helpful and so awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Dawn
Horrible and unacceptable. When I ordered online and asked for extra Mayo, and Mayo on the side. I didn’t understand why they were laughing at me when I walked in and gave them my name? while they handed me my order and said “ENJOY!” Didn’t realize until I got home why they laughed! I was disgusted with what I saw. I Won’t eat there anymore! Thanks a lot boys!
Daniel Uriostegui
It's best so walk in and place you're order. You have a 50/50 shot you're order is right when you place an online order for pick up. Sometimes you have great service and your food is made to perfection and other times you don't get greeted at all and when you get home, you realize you're order is all sorts of screwed up. Walk in to place your order.
I have gone to a lot of subways in my life and this is by far the worst location I've ever dealt with. I've had issues with them on and off throughout the years with them not getting the orders correct but, I haven't ordered from them in years and I finally tried to do delivery with doordash and then they take a really long time to make the order and then the delivery driver says that they weren't even that busy and I asked about the drinks and cups and she said they didn't give her any and I would have to call them. So not only are they purposely slow they didn't give us our drinks or the Happy Gilmore cups that we paid for. I called their store and their phone number doesn't work so my husband had to walk down there. I will be reporting this location for not having a working phone number. Very unprofessional. I will take my business to other Subway's from now on.
Atmosphere: 2
Food: 3
Service: 1
I have been in the drive thru for fifteen minutes. Watching the worker make sandwiches. Hasn’t come to get money. Won’t even look at me. There was someone in front of me, they finally went inside. Left a few minutes later empty handed. Maybe only one person staffed but then close inside or drive thru. I’m sure they don’t care that two vehicles left without food.
So much different things to choose from so good 😊
Food: 5
Service: 4
It's good. Typical subway fare
Atmosphere: 4
Food: 4
Service: 4
I placed an order at 7:15 and it said it would be ready by 7:35. I stopped and got gas, stopped at Jersey Mike's and then went to Subway to pick up my food. They didn't even acknowledge that I was in there, by the time I said something it was 8:40 and they didn't even start making my sub yet. This Subway has gone downhill in recent years, and honestly I've had nothing but issues with this place the last three times I've been here. Monticello is getting my business from now on. this place sucks
Service: 1
I understand that people order online. But when you have a line of customers inside your building, your employees should service those people standing and waiting.
When I entered, there was 1 person already in line waiting for him to finish an online order. 2 customers are now in line waiting. He finished the online order and then helped the customer in front of me. Once finished with that customer, he then told me to wait for him to do another online order.
Why not do my sub. Then you can do all the online orders you have. I'm the only customer in the building and have already waited 10 minutes for you to fill 2 other orders. Only 1 of which was in your establishment, the other an online order that had 3 large subs.
I left without ordering any food. I don't have time to wait for you to service customers who aren't in the restaurant.
Either hire more people or let online orders wait for those who took the time to come in and order.
Service is not good at all! I would give 0 stars. I'll never be back!
Service: 1
Seriously? Placed an online order for pick up at 1255. Didn’t get our food til 120pm, which he forgot that we were even waiting for it! Then you got one piece of meat, no cheese, and very minimal toppings. This is not a sandwich nor worth the wait!! Very disappointing for how expensive it is.
Atmosphere: 1
Food: 1
Service: 1
To the management or owner...
I walked into your establishment at 11:45 today. 2 people at the counter. 1 person ahead of me. No acknowledgement for over 5 minutes, we will be right with you. Ordered a cold cut. No cold cut meat. Told them I would wait the quoted 5 minutes to have more cut. Waited over 20 minutes. Approximately 7 or 8 people ordered after me while I waited patiently. There was a cold cut order that was done after getting the meat sliced while mine sat in limbo. I waited about 27 minutes for a sandwich at lunch hour that you weren't even prepared to make. Please don't use the excuse of your drive through. I'm a patient person. This experience was terrible. Why do you have a 3.5 star rating?
You can do better.
Atmosphere: 3
Food: 4
Service: 1
Very dirty. Will never return. I was at the Buffalo subway 10 years ago and it was filthy then.
Atmosphere: 1
Food: 1
Service: 1
first of all, very disappointed. next thing, i called to try and get a refund, no answer. called them multiple times… they even put ranch instead of the chipotle sauce. didn’t feel like they cared. felt lazy
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The lobby is a mess every table is dirty, under staffed along with the cashier lady on her phone as we are standing there to pay. Absolutely no teamwork
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Chocolate Chip Cookie
Food was good, staff were friendly. Bathrooms needing to be cleaned and interior of restaurant needed sweeping, wiping down, etc.
Atmosphere: 1
Food: 3
Service: 3
Brittney was helpful and so awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Horrible and unacceptable. When I ordered online and asked for extra Mayo, and Mayo on the side. I didn’t understand why they were laughing at me when I walked in and gave them my name? while they handed me my order and said “ENJOY!” Didn’t realize until I got home why they laughed! I was disgusted with what I saw. I Won’t eat there anymore! Thanks a lot boys!
It's best so walk in and place you're order. You have a 50/50 shot you're order is right when you place an online order for pick up. Sometimes you have great service and your food is made to perfection and other times you don't get greeted at all and when you get home, you realize you're order is all sorts of screwed up. Walk in to place your order.
Atmosphere: 1
Food: 1
Service: 2
Loading...