Did you go to restroom here??? It’s awful!!! Who knows, the employees wash hand after restroom? I never go again to here. Dirty place!!! Awful!!!
Bertha Binion
I have a great experience every single time I go bc most of the staff know me from coming everyday they always greet me with good customer service and there's a young lady there with dark long hair who makes my husband and I drinks and most of the times are so wonderful and I just want to thank u guys and keep giving that great customer service the way u guys do. Love it 😀
Atmosphere: 5
Food: 5
Service: 5
Liam Brooks
I love you Dunkin’ Donuts! black ice tea is on point every time thank you Dunkin’ Donuts
Sincerely Liam
Atmosphere: 5
Food: 5
Service: 5
Jenna Burchesky
I love dunkin and go to this one all the time but I was disappointed that they didn’t even fill the cup with my drink today. I’m sure someone just mis measured it. But I paid for the whole drink… this is what I got and no I haven’t drank any of it.
Our Journiee
Poor customer service. It seems like every time I go there, they are out of something. Today, I placed an order on the app, went to the drive thru speaker and was asked to wait for several minutes. No one was even in the drive thru ahead of me. I let them know I placed a mobile order, I was informed that they didn’t have the croissants that I ordered. I asked them to just cancel my order as that was literally the only thing I wanted/ordered. I got to the window to confirm, and again they tried to get me to order something other than what I wanted (three times total they tried to push different products on me) and refused to give me a refund. Unacceptable.
Atmosphere: 2
Food: 5
Service: 1
Elvia Acosta
We had ordered our order on the app and pulled up at the window, the guy at the window gave us our drinks and advised us that next time we need to give him more time to get our order. Very poor customer service. And one of the drinks wasn’t even filled. Very disappointing.
Atmosphere: 2
Food: 2
Service: 1
Heather Larson
Thank you for saving this busy mommas morning!!!! Gotta love those sprinkles… thank you all for your patience!!!
Atmosphere: 5
Food: 5
Service: 5
Sara
Easy access, simple menu. Classic menu options.
Atmosphere: 5
Food: 5
Service: 5
Nichelle Hebing
Disappointing overall. Today, 8/14/25 before 7:24am, I ordered a medium hot matcha latte with sugar free vanilla, another drink and two sandwiches. Before I was done ordering through the drive through, I told the woman “oh I forgot to say, can I please get oat milk for my matcha?” This woman told me “They already made my drink, sorry.” I told her no, take it off, I can’t drink that. She said that they’ll remake it but “Next time say that before or else we’re wasting food.” I told her I forgot. The staff is blaming me? I never completed my order and it is not ANY customers fault that the staff jump the gun before an order is completed. When I went to the drive thru, the woman decided to keep telling me the same thing AGAIN! I told her, “Ma’am, I forgot and you need to stop.” incredibly inappropriate behavior to treat customers and blame them for Staffs wrong doing.
Not only was the behavior disrespectful but they didn’t even fix my drink. They just slapped a different sticker on the SAME DRINK! Again, I paid for something I can’t even trust or consume. Also, they didn’t even fill the drink to the top or even blend the matcha….. if I saw that in the drive thru, I would have requested a full refund for everything and let management know about the whole experience.
Atmosphere: 1
Food: 1
Service: 1
Sheila
Ran through the drive through ordered a dozen donuts and got them pretty quick. Courteous and friendly.
Not to be a Karen, but when i ask less ice means less ice not ice that fills up the cup and the drink wasn’t fill to the top.
Atmosphere: 3
Food: 1
Service: 4
Tonja Flick
Love my flavor shots in my coffee, and dunkin' allows you to have multiple without extra fees.
Atmosphere: 4
Food: 4
Service: 4
Andrew Mosenden
Iced Matcha latte. Large is 70% ice. Other places in the metro if I request half ice it's still full. Here they made it half full. Literally the large is half full beverage. Psychologically imagine ordering a large beverage anywhere else requesting less ice. And it's half full.
I noticed other reviewers have the same complaint on iced beverages. Wth.
I Have several times brought back receipt with wrong order from drive through on other orders.
It is sad because so convenient, but will patron local down the road.
Did you go to restroom here??? It’s awful!!! Who knows, the employees wash hand after restroom? I never go again to here. Dirty place!!! Awful!!!
I have a great experience every single time I go bc most of the staff know me from coming everyday they always greet me with good customer service and there's a young lady there with dark long hair who makes my husband and I drinks and most of the times are so wonderful and I just want to thank u guys and keep giving that great customer service the way u guys do. Love it 😀
Atmosphere: 5
Food: 5
Service: 5
I love you Dunkin’ Donuts! black ice tea is on point every time thank you Dunkin’ Donuts
Sincerely Liam
Atmosphere: 5
Food: 5
Service: 5
I love dunkin and go to this one all the time but I was disappointed that they didn’t even fill the cup with my drink today. I’m sure someone just mis measured it. But I paid for the whole drink… this is what I got and no I haven’t drank any of it.
Poor customer service. It seems like every time I go there, they are out of something. Today, I placed an order on the app, went to the drive thru speaker and was asked to wait for several minutes. No one was even in the drive thru ahead of me. I let them know I placed a mobile order, I was informed that they didn’t have the croissants that I ordered. I asked them to just cancel my order as that was literally the only thing I wanted/ordered. I got to the window to confirm, and again they tried to get me to order something other than what I wanted (three times total they tried to push different products on me) and refused to give me a refund. Unacceptable.
Atmosphere: 2
Food: 5
Service: 1
We had ordered our order on the app and pulled up at the window, the guy at the window gave us our drinks and advised us that next time we need to give him more time to get our order. Very poor customer service. And one of the drinks wasn’t even filled. Very disappointing.
Atmosphere: 2
Food: 2
Service: 1
Thank you for saving this busy mommas morning!!!! Gotta love those sprinkles… thank you all for your patience!!!
Atmosphere: 5
Food: 5
Service: 5
Easy access, simple menu. Classic menu options.
Atmosphere: 5
Food: 5
Service: 5
Disappointing overall. Today, 8/14/25 before 7:24am, I ordered a medium hot matcha latte with sugar free vanilla, another drink and two sandwiches. Before I was done ordering through the drive through, I told the woman “oh I forgot to say, can I please get oat milk for my matcha?” This woman told me “They already made my drink, sorry.” I told her no, take it off, I can’t drink that. She said that they’ll remake it but “Next time say that before or else we’re wasting food.” I told her I forgot. The staff is blaming me? I never completed my order and it is not ANY customers fault that the staff jump the gun before an order is completed. When I went to the drive thru, the woman decided to keep telling me the same thing AGAIN! I told her, “Ma’am, I forgot and you need to stop.” incredibly inappropriate behavior to treat customers and blame them for Staffs wrong doing.
Not only was the behavior disrespectful but they didn’t even fix my drink. They just slapped a different sticker on the SAME DRINK! Again, I paid for something I can’t even trust or consume. Also, they didn’t even fill the drink to the top or even blend the matcha….. if I saw that in the drive thru, I would have requested a full refund for everything and let management know about the whole experience.
Atmosphere: 1
Food: 1
Service: 1
Ran through the drive through ordered a dozen donuts and got them pretty quick. Courteous and friendly.
Food: 5
Service: 5
Restaurantji Recommends
I had an order delivered. I ordered a drink with NO STRAW & NO NAPKINS for my food.
Servers are very patient and polite . They really make you want to go back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Bagel, Avocado Toast, Doughnut, Table Outside
Not to be a Karen, but when i ask less ice means less ice not ice that fills up the cup and the drink wasn’t fill to the top.
Atmosphere: 3
Food: 1
Service: 4
Love my flavor shots in my coffee, and dunkin' allows you to have multiple without extra fees.
Atmosphere: 4
Food: 4
Service: 4
Iced Matcha latte. Large is 70% ice. Other places in the metro if I request half ice it's still full. Here they made it half full. Literally the large is half full beverage. Psychologically imagine ordering a large beverage anywhere else requesting less ice. And it's half full.
I noticed other reviewers have the same complaint on iced beverages. Wth.
I Have several times brought back receipt with wrong order from drive through on other orders.
It is sad because so convenient, but will patron local down the road.
Atmosphere: 4
Food: 1
Service: 1
Loading...