Papa Johns Pizza
224 Pioneer Trail, Chaska
(952) 361-9573
Recent Reviews
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Rude staff and messed up order
Ask for well done if you want your cheese melted
Food: 1
Service: 1
My original pick up order was 9 minute earlier than food was ready. Employee thought I’m DoorDash driver and was taking his time to prepare the order due to that
Atmosphere: 2
Food: 4
Service: 1
Great food, great staff. They're super quick for how busy they get
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service I waited inside over 30 mins for 2 pizzas and wings. The girl was nice but she was the only one working unfortunately.
Atmosphere: 1
Food: 5
Service: 1
They transferred my order to door dash without my approval. My tip and expectations were for a driver that was under the responsibility of the location I was ordering from and not some random moron failing a door dash order. The dasher sat at the restaurant for 20 minutes AFTER my pizza was DONE baking, just letting it get cold, before I finally canceled my order. 50 minutes after ordering I now have to go out and pick up my dinner from somewhere else. Definitely won’t be counting on this location again.
Atmosphere: 1
Food: 1
Service: 1
"Square cut."
If you happen to order any pizza square cut, check it. Yeah, it still tastes the same, but that's not the point.
Atmosphere: 2
Food: 4
Service: 2
Still one of my favorite thin crust options!
Food: 5
Service: 4
Thin crust kinda sucked.
Atmosphere: 2
Food: 2
Service: 4
I had no idea the cost went soo far up with delivery! 34 $ pepperoni and peppers.
Food: 3
Service: 3
Restaurantji Recommends
Papa John’s used to be my go to. I’ve ordered 3 pies so far in 2024 and each time has left me more and more disappointed. I payed how much for this???Dominos is back to #1 and Pizza Hut just came out of retirement. Never again Pappa John’s will you steal from me.
Atmosphere: 5
Food: 1
Service: 1
With prices this high, i expect to get what i ordered. Sadly, what you get is bad employees working for a bad company pushing out a bad product for bad pay. I'm not sure why I keep going to these places, but that stops today. Do better people...
Atmosphere: 1
Food: 1
Service: 3
The works is always my favorite and this store deliveries
Atmosphere: 5
Food: 5
Service: 5
Was a great experience ordering here. As someone who doesn’t eat papa John’s often the staff were really nice and were able to hook me on a deal when I was a few bucks short. Overall a 10/10
Atmosphere: 5
Food: 5
Service: 5
I’ve had issues with this location in the past, but it’s been a while since ordering and thought I’d give them a try. Mistake, I am so very disappointed in what I got versus what I ordered. I’ve ordered the same thing from Papa John’s for some time now so I know what to expect when made correctly. The Parmesan crusted Papadillas are my favorite and I ordered 2 tonight. What I actually got was two of the most sloppily and poorly executed pizzas folded in half. 90% of both Papadillas were crust. Full, thick, crunchy, air pocket ridden pizza crust. Papadillas when executed correctly do not have “crusts” also, what am I supposed to do when my Parmesan crusted “folded pizzas” DONT have Parmesan? So not only did I not get my Papadillas, I also didn’t get the explicit flavor/type either. It’s a shame when food is not made correctly, and I don’t like leaving reviews, but even trying to get a resolution isn’t easy. Do you know what is offered? A free meal, next order when called in to the store directly. Why would I want to order again when my food has been wrong so many times before. Hopefully I have learned my lesson, and have given them the few chances I’ve had to meet basic level of expectations. It’s a sad day when I’ve given up on any establishment.
Food: 1
Service: 2
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