wonderful staff great to my son made a protein bowl and his meal super friendly highly recommend this one make this a dinner stop in Cokato
Atmosphere: 5
Food: 5
Service: 5
Troy Kotila
Awesome fast food and healthy food
Atmosphere: 5
Food: 5
Service: 5
Lee Kittelson
I had the garlic roast beef, I didn’t taste any garlic!!! The three young ladies that were working there were to busy talking among themselves & not paying attention to the customers…I was there on 3/27/25 @ 7pm
Atmosphere: 3
Food: 3
Service: 1
Cassandra JoAnn
This used to be a great place. Over the past couple of years the service has become horrible! The employees are cold and not welcoming. It’s making sandwiches not steak, it’s not hard but they seem to mess up every time I’m there. They roll their eyes at you and act like they don’t want you there as soon as you walk in the door. The drive thru is also a mess, waiting ten minutes to take an order when there’s nobody else even there. I used to go to this location for lunch multiple time a week and now I avoid it.
Atmosphere: 1
Food: 1
Service: 1
Brooklyn Skiles
had an online order and we sat at the window for a good 5 minutes nobody answered and was rude and not polite.
Service: 1
Dominic
Schedule is wrong, showed up at 8:15 and apparently they were closed
Jeremy Schweiss
Will not visit again. Sandwich expert did not know what he was doing and my monterrey cheddar bread was hard as a rock and stale. Lost a customer. Good job
Atmosphere: 2
Food: 1
Service: 2
Tons
Worst subway EVER and I love subway!! I never place reviews but after my experience, I only felt it necessary to let others know.
I placed an online order, 2 different promo codes that were advertised on the subway app said they were invalid when I added them to my cart. I ended up paying full price for the subs because we already settled that was what we were having for super. Don’t advertise a promo code if you aren’t willing to give the customer the deal.
On my way to the store I got a phone call from subway. They ran out of white bread and wanted to know if there was another bread I would be ok using. I told them it was my husbands sub and I needed to call him. I asked why I was able to order the sub if they didn’t have the bread available. They said they manually take the bread off the app when they run out but they just had a rush and didn’t have time to remove it. I called my husband and he settled on a different bread. I called subway back and it went to their answering machine.
I pulled up to the window and explained everything. The lady, assuming the owner, said “yeah I heard you were upset that you were able to place an online order but we don’t have the bread you want, that’s why we call you to see if you would like another bread or your money refunded.” Instead of apologizing, offering something like a free drink, cookie or bag of chips for the inconvenience of getting a sandwich that isn’t your favorite, they just say this is how it is but we made all your other subs for you but one person won’t be able to eat if you get a refund. I didn’t put up a stinks because it is someone making your food, clearly they could see I wasn’t impressed. No apology they acted as if I was inconveniencing them.
Got home opened my subs and to say disappointing is an understatement understatement. My husband ordered pickles on his sub and they placed 2 pickles on the sub. It didn’t even have enough lettuce to run the length of the bread and the bread was a burnt, dried out, hard piece of bread that crumbled when you grabbed it to eat.
As I stated before, I love subway subs but after this experience and others similar I will not be ordering subway from Cokato any more. Their customer service, service recovery and food are extremely below the service industry standard. My son told me he knows people that work at Cokato subway and when food expires they place a new label on the food that extends the expiration date! This should be illegal if it isn’t. Don’t cut corners so you can save a dime. You just lost a customer!
Although DQ is more expensive they at least care about their customers and provide excellent service. We will be eating there instead of subway or we will drive to another location. The drive is worth getting food you like.
If you care about your taste buds and don’t want good customer service; Cokato Subway is the place to go!
Food: 1
Service: 1
mo
worst customer service EVER. genuinely insane how bad it was. some dude came out if the back to ring people up and literally did not say a single word to us. go to the subway in winsted. employees much nicer, customer service is better and the sandwiches are never not good
Alrighty, well normally I don't write bad reviews for family owned or smaller locations. Typically my experience here is great, in and out pretty fast. However, this last experience I had really tickled me in the wrong ways. Let me explain.
I simply wanted to go through the drive through, and order one thing: A Number 45 - Chicken Honey Mustard Wrap. Its a simple order, and only remove the tomato's as I hate tomato's. All of a sudden, the window person starts asking me, footlong or 6'? Well firstly its a wrap, it only comes in one size. Then they proceed to ask me, what kind of sauce do you want on it? Well, then I got snippy and said its in the name "HONEY MUSTARD WRAP". Then they asked me if I wanted any veggies?
First off, it states right on the screen, that the wrap comes with lettuce tomato's and other things. The only veggie that I wanted removed, was tomato's as I hate them. I don't know what the heck is going on with this location recently, but they need to retrain their entire staff team, and hire a better manager. NEVER in my life have I had this bad of an experience. I didn't even end up eating here, because I was to the point of, how hard is it to make a simple order. Number 45, no tomato's. Oh well, I ended up settling with DQ down the road from them, at-least a little more competence when it comes to placing an order.
Atmosphere: 3
Food: 5
Service: 1
Miranda Ahlers
Good food. Staff was a little awkward, but they got the job done.
Atmosphere: 5
Food: 5
Service: 3
D E
Frequent this subway using the app. Food is always solid and the salads are mixed/chopped! Not all subways do that anymore. Thanks for having an awesome team Cokato Subway!
Food: 5
Service: 5
Park2chr
Second week I’ve tried to get something quick on my limited time for lunch. After waiting 20 minutes in the drive through both times I had to drive away without even getting my order in. Not sure what’s going on lately with Subway but this is disappointing.. won’t be going back until they can figure this out.
wonderful staff great to my son made a protein bowl and his meal super friendly highly recommend this one make this a dinner stop in Cokato
Atmosphere: 5
Food: 5
Service: 5
Awesome fast food and healthy food
Atmosphere: 5
Food: 5
Service: 5
I had the garlic roast beef, I didn’t taste any garlic!!! The three young ladies that were working there were to busy talking among themselves & not paying attention to the customers…I was there on 3/27/25 @ 7pm
Atmosphere: 3
Food: 3
Service: 1
This used to be a great place. Over the past couple of years the service has become horrible! The employees are cold and not welcoming. It’s making sandwiches not steak, it’s not hard but they seem to mess up every time I’m there. They roll their eyes at you and act like they don’t want you there as soon as you walk in the door. The drive thru is also a mess, waiting ten minutes to take an order when there’s nobody else even there. I used to go to this location for lunch multiple time a week and now I avoid it.
Atmosphere: 1
Food: 1
Service: 1
had an online order and we sat at the window for a good 5 minutes nobody answered and was rude and not polite.
Service: 1
Schedule is wrong, showed up at 8:15 and apparently they were closed
Will not visit again. Sandwich expert did not know what he was doing and my monterrey cheddar bread was hard as a rock and stale. Lost a customer. Good job
Atmosphere: 2
Food: 1
Service: 2
Worst subway EVER and I love subway!! I never place reviews but after my experience, I only felt it necessary to let others know.
I placed an online order, 2 different promo codes that were advertised on the subway app said they were invalid when I added them to my cart. I ended up paying full price for the subs because we already settled that was what we were having for super. Don’t advertise a promo code if you aren’t willing to give the customer the deal.
On my way to the store I got a phone call from subway. They ran out of white bread and wanted to know if there was another bread I would be ok using. I told them it was my husbands sub and I needed to call him. I asked why I was able to order the sub if they didn’t have the bread available. They said they manually take the bread off the app when they run out but they just had a rush and didn’t have time to remove it. I called my husband and he settled on a different bread. I called subway back and it went to their answering machine.
I pulled up to the window and explained everything. The lady, assuming the owner, said “yeah I heard you were upset that you were able to place an online order but we don’t have the bread you want, that’s why we call you to see if you would like another bread or your money refunded.” Instead of apologizing, offering something like a free drink, cookie or bag of chips for the inconvenience of getting a sandwich that isn’t your favorite, they just say this is how it is but we made all your other subs for you but one person won’t be able to eat if you get a refund. I didn’t put up a stinks because it is someone making your food, clearly they could see I wasn’t impressed. No apology they acted as if I was inconveniencing them.
Got home opened my subs and to say disappointing is an understatement understatement. My husband ordered pickles on his sub and they placed 2 pickles on the sub. It didn’t even have enough lettuce to run the length of the bread and the bread was a burnt, dried out, hard piece of bread that crumbled when you grabbed it to eat.
As I stated before, I love subway subs but after this experience and others similar I will not be ordering subway from Cokato any more. Their customer service, service recovery and food are extremely below the service industry standard. My son told me he knows people that work at Cokato subway and when food expires they place a new label on the food that extends the expiration date! This should be illegal if it isn’t. Don’t cut corners so you can save a dime. You just lost a customer!
Although DQ is more expensive they at least care about their customers and provide excellent service. We will be eating there instead of subway or we will drive to another location. The drive is worth getting food you like.
If you care about your taste buds and don’t want good customer service; Cokato Subway is the place to go!
Food: 1
Service: 1
worst customer service EVER. genuinely insane how bad it was. some dude came out if the back to ring people up and literally did not say a single word to us. go to the subway in winsted. employees much nicer, customer service is better and the sandwiches are never not good
Atmosphere: 1
Food: 2
Service: 1
Friendly young ladies. Good sub, fresh bread!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Alrighty, well normally I don't write bad reviews for family owned or smaller locations. Typically my experience here is great, in and out pretty fast. However, this last experience I had really tickled me in the wrong ways. Let me explain.
I simply wanted to go through the drive through, and order one thing: A Number 45 - Chicken Honey Mustard Wrap. Its a simple order, and only remove the tomato's as I hate tomato's. All of a sudden, the window person starts asking me, footlong or 6'? Well firstly its a wrap, it only comes in one size. Then they proceed to ask me, what kind of sauce do you want on it? Well, then I got snippy and said its in the name "HONEY MUSTARD WRAP". Then they asked me if I wanted any veggies?
First off, it states right on the screen, that the wrap comes with lettuce tomato's and other things. The only veggie that I wanted removed, was tomato's as I hate them. I don't know what the heck is going on with this location recently, but they need to retrain their entire staff team, and hire a better manager. NEVER in my life have I had this bad of an experience. I didn't even end up eating here, because I was to the point of, how hard is it to make a simple order. Number 45, no tomato's. Oh well, I ended up settling with DQ down the road from them, at-least a little more competence when it comes to placing an order.
Atmosphere: 3
Food: 5
Service: 1
Good food. Staff was a little awkward, but they got the job done.
Atmosphere: 5
Food: 5
Service: 3
Frequent this subway using the app. Food is always solid and the salads are mixed/chopped! Not all subways do that anymore. Thanks for having an awesome team Cokato Subway!
Food: 5
Service: 5
Second week I’ve tried to get something quick on my limited time for lunch. After waiting 20 minutes in the drive through both times I had to drive away without even getting my order in. Not sure what’s going on lately with Subway but this is disappointing.. won’t be going back until they can figure this out.
Atmosphere: 2
Food: 4
Service: 1
Great coffee ☕
Food: 5
Service: 5
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