Cold Stone Creamery

My mom has arthritis really bad she ordered a cone they gave it to us over the high counter and it slipped out of her hand they did not replace it just made us clean it up and pay for it.

Normally have decent experiences here, but today we tried to go in, waited in the lobby for 5 minutes, called out several times, and there appeared to be no one in the store. We have a cranky toddler with us, so we couldn't just stay and wait, especially considering no one answered back when we called out. Not only am I irritated at not receiving service and wasting my time, this seems like a danger to the business. We totally could have stolen whatever we wanted (we didn't, of course).

When asked if the employee would finish filling the container, I got my favorite response.

“Its not my problem”

Placed an online order (far in advance) for an ice cream cake for an event (adopt a family for Christmas), and look at how janky the writing is on this cake! This is one of the ugliest handwriting I've seen on a cake!!!

The taste overall was OK. The red velvet cake was dry. However, the ice-cream portion was OK. Did not taste like raspberry chocolate. Don't forsee ever ordering a cake from this place again!

Atmosphere: 2

Food: 1

Service: 1

Horrible service. Went in to buy gift cards for the buy 50 get 15 bonus. I explained to the kid working that I wanted the special offer. He rang up 100 in gift cards and there was no bonus. Didn’t explain until AFTER the cards were purchased and now non-refundable that they don’t have that special. No attempt to make it right. Will not be back ever. There are other locations available with better owners.

Service: 1

I ordered an ice cream cake online and went to pick it up. The online ordering was easy and the employee who gave me the cake when I picked it up was great. My only disappointment was when I got home and cut into the cake. I had ordered the very plainest cake you could order - chocolate cake, vanilla ice cream, sprinkles on top (absolutely nothing fancy at all), plus a strawberry filling between the layers. The strawberry filling could just barely be seen with the naked eye and couldn't be tasted at all. Very disappointing.

We were waiting forever to receive the order. The whole line of people has already received their orders and left and we were still waiting. Should I tell that the ice cream was all melted and shake was really bad. It was just all milky and not even close to the taste of the regular shake. Very disappointed.

Atmosphere: 2

Food: 2

Service: 1

Simply horrible, they promise you creamy shakes and they are ice cream juice

Atmosphere: 1

Food: 1

Service: 1

Simply horrible, they promise you creamy shakes and they are ice cream juice

Atmosphere: 1

Food: 1

Service: 1

This location repeatedly gives less ice cream than ordered. They do not fill their cups appropriately. If you order a gotta have it, they will not give the amount of ice cream that should be received. Not sure if management is telling the workers to do this or if the workers don't know how to scoop the appropriate amount of ice cream. It's not a one time situation either, it has happened the last three times I have visited this location. Nickle and diming?

Atmosphere: 3

Food: 1

Service: 1

We ABSOLUTELY LOVE your cheesecake bites in your cheesecake ice cream! Add some Golden OREO® Cookies & White Chocolate Chips as well as whipped topping & frosting + Red Velvet & Yellow Cake & it's heaven!???????☝️1️⃣The number one ice cream chain ever! (One of them!)

Atmosphere: 5

Food: 5

Service: 5

It seems like every other time I visit this location. They are out of something. This is the second time in six months I’ve stopped by to get a smoothie and they have been out of ice. It just doesn’t seem like an appropriate excuse for a food business. Not to mention the high school girl working on the counter just had very little customer service or engagement with the customer.

Atmosphere: 1

Food: 5

Service: 1

Absolutely horrible.i went there and felt so unwelcomed and unloved.I asked for a new icecream and left empty handed. she threw my icecream in the trash right in front of my face

My onlime order was ready earlier than scheduled.The employees were very courteous

Dietary restrictions: They have ome almond milk ice cream.

Atmosphere: 5

Food: 5

Service: 5

My onlime order was ready earlier than scheduled.
The employees were very courteous

Dietary restrictions: They have ome almond milk ice cream.

Atmosphere: 5

Food: 5

Service: 5