I love this location, they have very friendly attentive staff, fast service, great drinks and food <3
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkalatte, Wake-Up Wrap - Maple Sugar Bacon
Andrew
The Dunkin’ in Crystal, MN is awesome! The staff is super friendly and they actually get to know their regulars. They always remember my order, which makes every visit feel personal. The coffee is always spot on and the donuts are fresh and tasty. Even when it’s busy, they move fast and keep things positive. Definitely my favorite Dunkin’ location!
Atmosphere: 5
Food: 5
Service: 5
Alphonso Willoughby
I've been in service in the food service industry 36 years and I have never in my life seen a more disgusting display of customer service in your particular store
Debbie Willoughby
I have did customer service for many years.This store does not have great customer service skills.The employees purposely see you standing there waiting to be served do not service you for long periods of time.The donuts are not fresh and they do not taste the same. The employees do a lot of talking among each other endless and work less.This is so unprofessional behavioral. It goes on a lot I've been in this store several times and got the same service each. It's unacceptable and it needs to change immediately you're losing customers and money. On top of that the store was not crowded at all no excuses.
Atmosphere: 1
Food: 1
Service: 1
jodeci
Horrible experience every single time I go to this location. Drinks always made wrong and food always comes out burnt, only thing they’re good for is their donuts. Customer service is horrible, they’re rude and look at you dumbfounded if you have a question. Save your time and drive to a better dunkin or just go to caribou coffee.
Atmosphere: 1
Food: 1
Service: 1
Dane
Ignored by 3 people inside who saw me waiting. This is the second time in a week I was left waiting while they were doing nothing. The first timee last week, nobody was visible so I yelled ' Hello'. Nobody answered so I went out and went to the empty drive through. I explained that I tried inside for 10 minutes to get someones attention. When I got my order home it was wrong.
Atmosphere: 4
Food: 4
Service: 1
Jordan Morley
Messed up my order. English seems to not be comprehendable. Even if acknowledged face to face In a drive through window. Pathetic. Dont come here if you have allergies.
Atmosphere: 1
Food: 1
Service: 1
Nathnael Ariti
Bad customer service!
Crystal L
They ALWAYS mess up my orders. I don’t know what’s going on but it seems like others have are having the same problem here. Corporate/managers need to do something about this by now!
First time- ordered a refresher with oat milk and received one with green tea instead
Second time- same issue as before. this time they gave me oat milk mixed with lemonade in my refresher???
Third and LAST time- came for the Sabrina collab drinks. I ordered a large and received a medium (shown on the left side). I thought I was tripping so I went to a different location and ordered the same thing and as you can see from the length of my nails holding the cup, you can see that the right cup is bigger which is the actual size. I don’t know how you guys can mess up a whole size difference.
everytime I come here they get the order wrong. literallt every time. well today I ordered a cold brew with cream and splenda and they gave me a cold brew with sugar .. I am a type 1 diabetic so when I order something without sugar, I’m expecting it to not have sugar in it. I had to turn around and go back and she admitted the girl made it wrong
Antonio Morales
I was just looking forward to a simple coffee! When I picked up my order at the drive-thru, the cup was broken, spilling coffee all over my car and clothes. When I went inside to report the issue, the employees didn't take it seriously and just joked about it. The cashier was unhelpful and only offered a refund. This isn't the first issue I've had - I previously ordered decaf coffee and got regular instead. I hope you'll work on improving your customer service. In the meantime, I'll be going back to shopping at the 42nd location.
Atmosphere: 1
Food: 1
Service: 1
Katelyn Mariee
If I could give the worst experience I would. I ordered a vanilla crème cold brew medium and it was $5.85 then I asked for a little bit of cold foam crème on the side, he tried to charge me $9.88 for just the little cup. Ridiculous considering cold foam add on itself is like $1.00…will never come back and I don’t recommend to anyone to go here.
Atmosphere: 1
Food: 1
Service: 1
Matthew Cornfield
Horrible, missed half my order. Even after I reviewed it with them before leaving facility. They do not have a working number to call and talk to them. Small portions of the snacking bacon. Would not recommend.
Atmosphere: 1
Food: 1
Rosario Vazquez
Wish I could give 0 stars. Don’t come here! I had a coupon and the worker was too lazy to use it. She responded so rude.
I love this location, they have very friendly attentive staff, fast service, great drinks and food <3
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkalatte, Wake-Up Wrap - Maple Sugar Bacon
The Dunkin’ in Crystal, MN is awesome! The staff is super friendly and they actually get to know their regulars. They always remember my order, which makes every visit feel personal. The coffee is always spot on and the donuts are fresh and tasty. Even when it’s busy, they move fast and keep things positive. Definitely my favorite Dunkin’ location!
Atmosphere: 5
Food: 5
Service: 5
I've been in service in the food service industry 36 years and I have never in my life seen a more disgusting display of customer service in your particular store
I have did customer service for many years.This store does not have great customer service skills.The employees purposely see you standing there waiting to be served do not service you for long periods of time.The donuts are not fresh and they do not taste the same. The employees do a lot of talking among each other endless and work less.This is so unprofessional behavioral. It goes on a lot I've been in this store several times and got the same service each. It's unacceptable and it needs to change immediately you're losing customers and money. On top of that the store was not crowded at all no excuses.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience every single time I go to this location. Drinks always made wrong and food always comes out burnt, only thing they’re good for is their donuts. Customer service is horrible, they’re rude and look at you dumbfounded if you have a question. Save your time and drive to a better dunkin or just go to caribou coffee.
Atmosphere: 1
Food: 1
Service: 1
Ignored by 3 people inside who saw me waiting. This is the second time in a week I was left waiting while they were doing nothing. The first timee last week, nobody was visible so I yelled ' Hello'. Nobody answered so I went out and went to the empty drive through. I explained that I tried inside for 10 minutes to get someones attention. When I got my order home it was wrong.
Atmosphere: 4
Food: 4
Service: 1
Messed up my order. English seems to not be comprehendable. Even if acknowledged face to face In a drive through window. Pathetic. Dont come here if you have allergies.
Atmosphere: 1
Food: 1
Service: 1
Bad customer service!
They ALWAYS mess up my orders. I don’t know what’s going on but it seems like others have are having the same problem here. Corporate/managers need to do something about this by now!
First time- ordered a refresher with oat milk and received one with green tea instead
Second time- same issue as before. this time they gave me oat milk mixed with lemonade in my refresher???
Third and LAST time- came for the Sabrina collab drinks. I ordered a large and received a medium (shown on the left side). I thought I was tripping so I went to a different location and ordered the same thing and as you can see from the length of my nails holding the cup, you can see that the right cup is bigger which is the actual size. I don’t know how you guys can mess up a whole size difference.
Atmosphere: 1
Food: 1
Service: 1
always mess up orders.
Service: 1
Restaurantji Recommends
everytime I come here they get the order wrong. literallt every time. well today I ordered a cold brew with cream and splenda and they gave me a cold brew with sugar .. I am a type 1 diabetic so when I order something without sugar, I’m expecting it to not have sugar in it. I had to turn around and go back and she admitted the girl made it wrong
I was just looking forward to a simple coffee! When I picked up my order at the drive-thru, the cup was broken, spilling coffee all over my car and clothes. When I went inside to report the issue, the employees didn't take it seriously and just joked about it. The cashier was unhelpful and only offered a refund. This isn't the first issue I've had - I previously ordered decaf coffee and got regular instead. I hope you'll work on improving your customer service. In the meantime, I'll be going back to shopping at the 42nd location.
Atmosphere: 1
Food: 1
Service: 1
If I could give the worst experience I would. I ordered a vanilla crème cold brew medium and it was $5.85 then I asked for a little bit of cold foam crème on the side, he tried to charge me $9.88 for just the little cup. Ridiculous considering cold foam add on itself is like $1.00…will never come back and I don’t recommend to anyone to go here.
Atmosphere: 1
Food: 1
Service: 1
Horrible, missed half my order. Even after I reviewed it with them before leaving facility. They do not have a working number to call and talk to them. Small portions of the snacking bacon. Would not recommend.
Atmosphere: 1
Food: 1
Wish I could give 0 stars. Don’t come here! I had a coupon and the worker was too lazy to use it. She responded so rude.
Atmosphere: 1
Food: 2
Service: 1
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