Walked in, no customers. Four employees (one at drive thru, one behind to donut counter & 2 filling items on the main floor). NO greeting, NO offer to assist at the ice cream counter. Tick tock … I made eye contact with the lady behind the donut counter. Guess what she did? Walked to the back. At that point I told my two grandchildren let’s go to the location on Cliff Rd, we always want our business. At the Cliff location I’m always greeted, employees smile and quick service.
Atmosphere: 1
Food: 1
Service: 1
Amy Jarrell
This location has saved us a lot of money - we usually don't end up getting anything here. They don't carry many flavors at a time and are often out of several of those. Once we got really good service, but they had to give us bad news: the manager refused to get more of the flavor of the month even though there were 6 days of the month left and several people had requested it. They don't update their inventory online, so when you order through a food delivery app, the driver always has to contact you to find out what you want instead. Today we walked in a couple minutes after close, but the doors were still open and the sign was still on. While these are simple mistakes, it was pretty obvious everything had been shut down for a while and the kid just said, "we're closed." I told him that the sign was still on and he just shrugged, paused, then finally said, "sorry". That kind of sorry that isn't an apology. I genuinely don't understand how or why this location is still open. Either go to the location on the other side of town or just go to the grocery store. They're nothing but a headache.
Atmosphere: 1
Food: 3
Service: 1
T G
This ice cream was freezer burnt and $5 for a single scoop of ice cream. Absolute rip off. We couldn't even eat the ice cream it was so bad.
Food: 1
Rico Mass
I’m from California so when I seen a baskin robbins in Minnesota I was so excited however there were no flavors available the one that was available was not what I wanted and it was freezer burnt tasting obviously there not taken care of I never experienced this at the location in California absolutely disgusting!
Atmosphere: 1
Food: 1
Service: 1
Robert O'Brian
Service is bad they can't understand what you want, and don't even speak English not again.
Steven B.
Baskin-Robbins is not the same company that they were in the past whereas the company was known for its "31 flavors" slogan, with the idea that a customer could have a different flavor every day of any month. This store, I think had like 10 flavors at best. Not to mention Dunkin Donuts isn't the same either as I remember donuts freshly baked daily. Methinks the donuts come frozen to the store then thawed before being sold to customers. Being both concepts are in a very small location kills the experience of both companies of old. They do have a drive thru for those fast orders to go.But, Dunkin Donuts was a place where old fogies like myself could go after church for coffee and donuts with friends. Not anymore as the stools have been taken out of stores. Ah, the memories.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Strawberry Ice Cream
Jordan Bohonek
out of half the flavors on a Sunday. Kids working had NO idea how to make a sundae. It was almost comical.
Britt Lepley
Showed up at 7:30 with my entire family and was told that they didn't have ice cream cuz it was in the freezer they're an ice cream joint I'm going to Dairy Queen next time
J Bingham
Baskin robins is suppose to have 31 flavors it’s in the name. I counted 16 flavors. Rip off.
we enjoyed
Atmosphere: 5
Food: 5
Service: 5
Walked in, no customers. Four employees (one at drive thru, one behind to donut counter & 2 filling items on the main floor).
NO greeting, NO offer to assist at the ice cream counter. Tick tock … I made eye contact with the lady behind the donut counter. Guess what she did? Walked to the back.
At that point I told my two grandchildren let’s go to the location on Cliff Rd, we always want our business.
At the Cliff location I’m always greeted, employees smile and quick service.
Atmosphere: 1
Food: 1
Service: 1
This location has saved us a lot of money - we usually don't end up getting anything here. They don't carry many flavors at a time and are often out of several of those. Once we got really good service, but they had to give us bad news: the manager refused to get more of the flavor of the month even though there were 6 days of the month left and several people had requested it. They don't update their inventory online, so when you order through a food delivery app, the driver always has to contact you to find out what you want instead. Today we walked in a couple minutes after close, but the doors were still open and the sign was still on. While these are simple mistakes, it was pretty obvious everything had been shut down for a while and the kid just said, "we're closed." I told him that the sign was still on and he just shrugged, paused, then finally said, "sorry". That kind of sorry that isn't an apology. I genuinely don't understand how or why this location is still open. Either go to the location on the other side of town or just go to the grocery store. They're nothing but a headache.
Atmosphere: 1
Food: 3
Service: 1
This ice cream was freezer burnt and $5 for a single scoop of ice cream. Absolute rip off. We couldn't even eat the ice cream it was so bad.
Food: 1
I’m from California so when I seen a baskin robbins in Minnesota I was so excited however there were no flavors available the one that was available was not what I wanted and it was freezer burnt tasting obviously there not taken care of I never experienced this at the location in California absolutely disgusting!
Atmosphere: 1
Food: 1
Service: 1
Service is bad they can't understand what you want, and don't even speak English not again.
Baskin-Robbins is not the same company that they were in the past whereas the company was known for its "31 flavors" slogan, with the idea that a customer could have a different flavor every day of any month. This store, I think had like 10 flavors at best. Not to mention Dunkin Donuts isn't the same either as I remember donuts freshly baked daily. Methinks the donuts come frozen to the store then thawed before being sold to customers. Being both concepts are in a very small location kills the experience of both companies of old. They do have a drive thru for those fast orders to go.But, Dunkin Donuts was a place where old fogies like myself could go after church for coffee and donuts with friends. Not anymore as the stools have been taken out of stores. Ah, the memories.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Strawberry Ice Cream
out of half the flavors on a Sunday. Kids working had NO idea how to make a sundae. It was almost comical.
Showed up at 7:30 with my entire family and was told that they didn't have ice cream cuz it was in the freezer they're an ice cream joint I'm going to Dairy Queen next time
Baskin robins is suppose to have 31 flavors it’s in the name. I counted 16 flavors. Rip off.
Restaurantji Recommends
Says open until 8... Got there at 7:30 on May 1st and it was closed!
Ok, clean, nice staff..ice cream was good as was our smoothie
They forgot my order and made me wait for 15 minutes for a smoothie.
They didn't have daquan ice for our tradition on xmas.:(
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