Ordered a sandwich for pick up while i shopped down the street, didn't see until after I'd gotten home that it was entirely packed with too much meat & almost no other sandwich fillings. I'm saying almost no sauce, 2 small pieces of red onion, 1 lettuce leaf, fully 12 slices of turkey in a solid brick to fill out the wrapped bagel sandwich. I remade it at home with half the turkey & stuff from my fridge to make it palatable. Never coming back to this location.
Atmosphere: 3
Food: 1
Service: 3
Ashley Johnson
The food was delicious and the customer service was quick and pleasant.
Atmosphere: 5
Food: 5
Service: 5
Mimi W-Harms
We always get a lot of bagels for the family when we go here. I totally understand that a large bagel order can be stressful, because I've worked customer service when it's stressful. I just think the new setup has made the employees a little too bold to gossip behind the counter - I could hear everything they were saying about our large bagel order and how they felt about it. It was really judgemental when we were polite placing and receiving the order... I think management should remind their employees that just because the customers aren't right in front of the glass anymore, we can still hear what they say about us. Very unprofessional.
Atmosphere: 4
Food: 4
Service: 2
Brian Johnson
Impressived with the improved service transformation. Very clean and inviting space, ordered first, staffed with 8 plus employees -- all ready to go and with smiles. You could feel the positive vibe from the workers. My experience this morning was a 5 star. Highly recommend this Bruegger's location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Harris Ahmad
Employees are
Atmosphere: 2
Food: 4
Service: 1
Danielle Volz
I placed an online order at 9:05 a.m. with an estimated wait time a 15 to 20 minutes. When I arrived at the store 20 minutes after I ordered it, I already knew I would have to wait. There were tons of angry looking people standing around. I proceeded to wait an additional 10 minutes before seeing the person making my sandwich, but then watching him take it out of the oven, put it on the cutting board and make four other sandwiches before bagging mine up. The total time that I waited for my order was 36 minutes! Again I ordered ahead of time. I was late to work. I had a cold sandwich that didn't even taste Good. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
Ashley V
Service at this location has gone downhill. We were there today and you can't order your food then pay like years prior. Now you have to pay for your order before it's made. There's no signage anywhere, so there were quite a few people standing around wondering what to do. And the flies; they were everywhere. One employee was feeling sick while preparing sandwiches, then left in the middle of the shift. Orders weren't being made in the order they were purchased, two employees were on the line making sandwiches and three customers had their orders wrong. They were out of most bagel options, and I waited 30 minutes for one sandwich.
Atmosphere: 1
Food: 2
Service: 1
Gina H
Consider writing a customer name or what is in the bag onto the brown paper bag because "who makes your sandwich" doesn't mean anything to a new, never ate brueggers before, customer.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Bagels, Sandwich, Everything
Ronny Loew
This bruegger's service level has taken a nosedive. They spend much more time on their advance orders and make in store customers stand there forever. Don't go unless you've got a half hour to stand there doing nothing.
Atmosphere: 1
Food: 3
Service: 1
Gina M.
Bagels / ingredients were very good and fresh but disappointed they took soup off the menu. Very very long wait/line as only two employees were working. (Definitely don't blame the employees as they were working hard but the business needs to schedule more employees for the rush.). Along with soup, a wider variety of beverages and chips would make for a more interesting menu as well.
Flies everywhere. We’ve never felt so grossed out from a restaurant. Everything was so dirty and crusted, it looked like it hadn’t been cleaned in a long time. Service was not very friendly and it felt like we were an annoyance but mostly we’re fixated on the flies and general uncleanliness. Got home and had to throw out our food because it felt like a risk to eat. Seeing other reviews about the uncleanliness going back months and clearly nothing has actually been done by Bruegger’s. We will be staying away from this location.
Atmosphere: 1
Food: 1
Service: 1
Bridget
Great location, very helpful and patient with kids orders.
Atmosphere: 5
Food: 5
Service: 5
Nate S
Had to cancel online order due to taking so long. I know it's busy on a Saturday, but the slow service was still insane.
Spencer Mac
If you go on a weekend or anyday its busy ALWAY REPEAT ALWAYS WATCH THEM BECAUSE IF YOU DONT THE ORDERS ARE NEVER CORRECT.
Cody Baird
I like the food, but this review is aimed squarely at whatever genius came up with the schedule that had a skeleton crew working on a busy Friday morning that most people have off. I don't know if they need to hire more people or what, but the line was ten deep when I got here and each order took about five minutes to produce, with no overlap whatsoever. Longest I've ever stood in line for food. I didn't leave because I was hungry, but I feel like a moron giving any money to a business that understaffs their restaurant this badly. You must treat employees like garbage if they don't want to work here. The workers are innocent - fight the real enemy here.
Ordered a sandwich for pick up while i shopped down the street, didn't see until after I'd gotten home that it was entirely packed with too much meat & almost no other sandwich fillings. I'm saying almost no sauce, 2 small pieces of red onion, 1 lettuce leaf, fully 12 slices of turkey in a solid brick to fill out the wrapped bagel sandwich. I remade it at home with half the turkey & stuff from my fridge to make it palatable. Never coming back to this location.
Atmosphere: 3
Food: 1
Service: 3
The food was delicious and the customer service was quick and pleasant.
Atmosphere: 5
Food: 5
Service: 5
We always get a lot of bagels for the family when we go here. I totally understand that a large bagel order can be stressful, because I've worked customer service when it's stressful. I just think the new setup has made the employees a little too bold to gossip behind the counter - I could hear everything they were saying about our large bagel order and how they felt about it. It was really judgemental when we were polite placing and receiving the order... I think management should remind their employees that just because the customers aren't right in front of the glass anymore, we can still hear what they say about us. Very unprofessional.
Atmosphere: 4
Food: 4
Service: 2
Impressived with the improved service transformation. Very clean and inviting space, ordered first, staffed with 8 plus employees -- all ready to go and with smiles. You could feel the positive vibe from the workers. My experience this morning was a 5 star. Highly recommend this Bruegger's location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Employees are
Atmosphere: 2
Food: 4
Service: 1
I placed an online order at 9:05 a.m. with an estimated wait time a 15 to 20 minutes. When I arrived at the store 20 minutes after I ordered it, I already knew I would have to wait. There were tons of angry looking people standing around. I proceeded to wait an additional 10 minutes before seeing the person making my sandwich, but then watching him take it out of the oven, put it on the cutting board and make four other sandwiches before bagging mine up. The total time that I waited for my order was 36 minutes! Again I ordered ahead of time. I was late to work. I had a cold sandwich that didn't even taste Good. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
Service at this location has gone downhill. We were there today and you can't order your food then pay like years prior. Now you have to pay for your order before it's made. There's no signage anywhere, so there were quite a few people standing around wondering what to do. And the flies; they were everywhere. One employee was feeling sick while preparing sandwiches, then left in the middle of the shift. Orders weren't being made in the order they were purchased, two employees were on the line making sandwiches and three customers had their orders wrong. They were out of most bagel options, and I waited 30 minutes for one sandwich.
Atmosphere: 1
Food: 2
Service: 1
Consider writing a customer name or what is in the bag onto the brown paper bag because "who makes your sandwich" doesn't mean anything to a new, never ate brueggers before, customer.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Bagels, Sandwich, Everything
This bruegger's service level has taken a nosedive. They spend much more time on their advance orders and make in store customers stand there forever. Don't go unless you've got a half hour to stand there doing nothing.
Atmosphere: 1
Food: 3
Service: 1
Bagels / ingredients were very good and fresh but disappointed they took soup off the menu. Very very long wait/line as only two employees were working. (Definitely don't blame the employees as they were working hard but the business needs to schedule more employees for the rush.). Along with soup, a wider variety of beverages and chips would make for a more interesting menu as well.
Restaurantji Recommends
Flies everywhere. We’ve never felt so grossed out from a restaurant. Everything was so dirty and crusted, it looked like it hadn’t been cleaned in a long time. Service was not very friendly and it felt like we were an annoyance but mostly we’re fixated on the flies and general uncleanliness. Got home and had to throw out our food because it felt like a risk to eat. Seeing other reviews about the uncleanliness going back months and clearly nothing has actually been done by Bruegger’s. We will be staying away from this location.
Atmosphere: 1
Food: 1
Service: 1
Great location, very helpful and patient with kids orders.
Atmosphere: 5
Food: 5
Service: 5
Had to cancel online order due to taking so long. I know it's busy on a Saturday, but the slow service was still insane.
If you go on a weekend or anyday its busy ALWAY REPEAT ALWAYS WATCH THEM BECAUSE IF YOU DONT THE ORDERS ARE NEVER CORRECT.
I like the food, but this review is aimed squarely at whatever genius came up with the schedule that had a skeleton crew working on a busy Friday morning that most people have off. I don't know if they need to hire more people or what, but the line was ten deep when I got here and each order took about five minutes to produce, with no overlap whatsoever. Longest I've ever stood in line for food. I didn't leave because I was hungry, but I feel like a moron giving any money to a business that understaffs their restaurant this badly. You must treat employees like garbage if they don't want to work here. The workers are innocent - fight the real enemy here.
Food: 5