this chipotle would easily receive 0 stars from me if possible. to start out with, the employees are extremely unwelcoming and rude, as well as extremely unhelpful. as if that werent enough, every single time i have ordered online from this chipotle my order has been messed up in some way. it is impossible to get ahold of them, so i have never gotten any compensation for the countless times my orders have been messed up. additionally, the employees wont do anything about it when i come in and explain the situation. on top of all of this, the napkins and forks are NEVER stocked up. this location is extremely unprofessional and i do not recommend going here ever. the most miserable and awful restaurant i have EVER been to by far.
Atmosphere: 1
Food: 1
Service: 1
Mya Austin
This chipotle is the best. Friendly staff. Yummy food!
Atmosphere: 5
Food: 5
Service: 5
Carpe Diem
THis is the worst Chipotle I have ever been to in the US. The people who work here are mind numbingly incompetent and frustrated/angry with their jobs/lives. The cross contamination of food is extensive. They never get an online order right. Cleanliness is non existent. Also, did I mention that the people here dont care about good service, let alone just smiling or greeting or just being nice with the customers? The worst one is a plus sized woman who works there, with a lot of tattoos. She acts like she is god's gift to mankind. I hate dealing with her when she is at the counter, but sadly this is the closest chipotle to my house and the 2nd nearest one is too far away.
Atmosphere: 2
Food: 1
Service: 1
Ahmed Habuke
Poor employee.
Christian Muchineripi
I absolutely love the quality of chipotles food, however the customer service at this location is quite poor, there is a short mexican lady who seems to have very low customer service, I have never seen her smile nor have I seen her give a customer her full attention. There is also a black lady who serves food very aggressively and also does not serve a reasonable portion. I would like to see these things change because I love chipotle's food
Atmosphere: 4
Food: 5
Service: 3
Keenan Johnson
This place is so 50/50 either you get great service from a select few or you get the worst and wish you'd have gone to Qdoba. The people paying almost 3 dollars for a scoop of guac only to get the smallest spoonful are the ones getting pissed off at a location like this. Save yourself the time and high chance of disappointment and go to the Tbell next door or rethink your decision and get some free guac from Qdoba where scams don't exist. The employees who know they're great here I'm proud of you and you can pat yourself on the back because this is for the few who have little care for this job and just shouldn't be here. Don't go on Saturday during lunch.
Atmosphere: 1
Food: 1
Service: 1
Sarah C (SJC)
We always order Takeout. The food and service is average....Atmosphere is O.K. for a quick bite, I suppose. Eating area not very inviting to us.
Parking: Parking at times is limited. The parking lot just doesn't serve this business.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl, Chips, Veggie Full Bowl
Renee Peltier
We have given this Chipotle multiple chances to get it right, but unfortunately today was the last time for us. There was a rude lady hurriedly going through the order, barely putting food in our bowls. We paid $26.00, and with the rice being very undercooked and the chips being burnt, our meals were inedible. We will be taking our business to Qdoba. Do better!
Atmosphere: 1
Food: 1
Service: 1
Nate Tesfa
I ordered my food and I went to pick it up 30 minutes after I ordered it and they still haven't done a single burrito. I ordered one single veggie burrito after I got there. I waited another 20 minutes not to see my order. I left because I'm not going to waste more than an hour. Just waiting for a single burrito. This is one of the worst location that I ever been. The customer service is dead. I don't know what the hell they're doing
My order was wrong. The store stuff is rude and rolls their eyes when you bring it to their attention. Manager is unprofessional
Atmosphere: 1
Food: 1
Service: 1
Erin M. L-T.
I'm just curious- what is this? Because it's not what I ordered and not worth what I paid
Atmosphere: 1
Food: 1
Service: 1
Brenna Miller
Well since moving out here haven't been to a Chipotle. Actually in general, in a long time since it seems all of their locations no matter what state, just suck now. And welp this one fits their new standards. I get you have to pay double for meat if you want a normal amount. But the amount of rice, beans, lettuce, cheese and sour cream was disappointing. TT nailed how Chipotle will go under. One tiny scoop of meat and guacamole is ridiculous. Not to mention just like others have here, the place looks not taken care of. I had the luck to get the one person who was having a terrible day or just shouldn't be working in service with customers. She angrily tossed everything in the bowl and movedso quickly i couldnt ask for more rice or, beans or sour cream. then proceeded to toss my bowl on the counter. I guess I'll have to try Qdoba for the first time since I've heard better things about their prices, and portion sizes. Also don't try their new brisket. For their portion amount here and how tiny they cut the pieces, I should have stuck with my barbacoa for my last Chipotle meal. Good luck Chipotle staying in business!
Atmosphere: 1
Food: 1
Service: 1
Megan Robak
Zee is the best, her smile and laughter made my husband and I glad when we came in for dinner. Zee was the hardest working and dang good at her job! We hope that Chipotle commends and recognizes this particular employee to encourage others to be more like her. Thank you Zee.
Atmosphere: 5
Food: 5
Service: 5
Megzie McGee
Update; This location has gotten SO much better. A hard-working woman named Zee made our night with her attitude and work ethic. She outshone other crew members and clearly has great leadship skills. We had a great experience tonight. Smooth service, full staff, all the ingredients, clean.
Service and quality of food have gone up in recent months, very happy about that. Always love to see a full and happy staff and all the ingredients available on the make line. I do wish there was a TV or two in Chipotle locations (on captions though cuz I usually like the music too). I would dine in more if I didn't have to miss any or part of our sports programs.
this chipotle would easily receive 0 stars from me if possible. to start out with, the employees are extremely unwelcoming and rude, as well as extremely unhelpful. as if that werent enough, every single time i have ordered online from this chipotle my order has been messed up in some way. it is impossible to get ahold of them, so i have never gotten any compensation for the countless times my orders have been messed up. additionally, the employees wont do anything about it when i come in and explain the situation. on top of all of this, the napkins and forks are NEVER stocked up. this location is extremely unprofessional and i do not recommend going here ever. the most miserable and awful restaurant i have EVER been to by far.
Atmosphere: 1
Food: 1
Service: 1
This chipotle is the best. Friendly staff. Yummy food!
Atmosphere: 5
Food: 5
Service: 5
THis is the worst Chipotle I have ever been to in the US. The people who work here are mind numbingly incompetent and frustrated/angry with their jobs/lives. The cross contamination of food is extensive. They never get an online order right. Cleanliness is non existent. Also, did I mention that the people here dont care about good service, let alone just smiling or greeting or just being nice with the customers?
The worst one is a plus sized woman who works there, with a lot of tattoos. She acts like she is god's gift to mankind. I hate dealing with her when she is at the counter, but sadly this is the closest chipotle to my house and the 2nd nearest one is too far away.
Atmosphere: 2
Food: 1
Service: 1
Poor employee.
I absolutely love the quality of chipotles food, however the customer service at this location is quite poor, there is a short mexican lady who seems to have very low customer service, I have never seen her smile nor have I seen her give a customer her full attention. There is also a black lady who serves food very aggressively and also does not serve a reasonable portion. I would like to see these things change because I love chipotle's food
Atmosphere: 4
Food: 5
Service: 3
This place is so 50/50 either you get great service from a select few or you get the worst and wish you'd have gone to Qdoba. The people paying almost 3 dollars for a scoop of guac only to get the smallest spoonful are the ones getting pissed off at a location like this. Save yourself the time and high chance of disappointment and go to the Tbell next door or rethink your decision and get some free guac from Qdoba where scams don't exist. The employees who know they're great here I'm proud of you and you can pat yourself on the back because this is for the few who have little care for this job and just shouldn't be here. Don't go on Saturday during lunch.
Atmosphere: 1
Food: 1
Service: 1
We always order Takeout.
The food and service is average....Atmosphere is O.K. for a quick bite, I suppose. Eating area not very inviting to us.
Parking: Parking at times is limited. The parking lot just doesn't serve this business.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl, Chips, Veggie Full Bowl
We have given this Chipotle multiple chances to get it right, but unfortunately today was the last time for us. There was a rude lady hurriedly going through the order, barely putting food in our bowls. We paid $26.00, and with the rice being very undercooked and the chips being burnt, our meals were inedible. We will be taking our business to Qdoba. Do better!
Atmosphere: 1
Food: 1
Service: 1
I ordered my food and I went to pick it up 30 minutes after I ordered it and they still haven't done a single burrito. I ordered one single veggie burrito after I got there. I waited another 20 minutes not to see my order. I left because I'm not going to waste more than an hour. Just waiting for a single burrito. This is one of the worst location that I ever been. The customer service is dead. I don't know what the hell they're doing
Great ingredients.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Burrito Bowl
Restaurantji Recommends
My order was wrong. The store stuff is rude and rolls their eyes when you bring it to their attention. Manager is unprofessional
Atmosphere: 1
Food: 1
Service: 1
I'm just curious- what is this? Because it's not what I ordered and not worth what I paid
Atmosphere: 1
Food: 1
Service: 1
Well since moving out here haven't been to a Chipotle. Actually in general, in a long time since it seems all of their locations no matter what state, just suck now. And welp this one fits their new standards. I get you have to pay double for meat if you want a normal amount. But the amount of rice, beans, lettuce, cheese and sour cream was disappointing. TT nailed how Chipotle will go under. One tiny scoop of meat and guacamole is ridiculous. Not to mention just like others have here, the place looks not taken care of. I had the luck to get the one person who was having a terrible day or just shouldn't be working in service with customers. She angrily tossed everything in the bowl and movedso quickly i couldnt ask for more rice or, beans or sour cream. then proceeded to toss my bowl on the counter. I guess I'll have to try Qdoba for the first time since I've heard better things about their prices, and portion sizes. Also don't try their new brisket. For their portion amount here and how tiny they cut the pieces, I should have stuck with my barbacoa for my last Chipotle meal. Good luck Chipotle staying in business!
Atmosphere: 1
Food: 1
Service: 1
Zee is the best, her smile and laughter made my husband and I glad when we came in for dinner. Zee was the hardest working and dang good at her job!
We hope that Chipotle commends and recognizes this particular employee to encourage others to be more like her.
Thank you Zee.
Atmosphere: 5
Food: 5
Service: 5
Update;
This location has gotten SO much better. A hard-working woman named Zee made our night with her attitude and work ethic. She outshone other crew members and clearly has great leadship skills. We had a great experience tonight. Smooth service, full staff, all the ingredients, clean.
Service and quality of food have gone up in recent months, very happy about that. Always love to see a full and happy staff and all the ingredients available on the make line. I do wish there was a TV or two in Chipotle locations (on captions though cuz I usually like the music too). I would dine in more if I didn't have to miss any or part of our sports programs.
Atmosphere: 4
Food: 5
Service: 5
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