On 3/30/24 I went to this location and ordered a beach club on wheat, one of my favorites. I haven’t eaten all day so I was very hungry and excited to get my Jimmy John’s. I returned back to work with my sandwich only to find they made my entire sandwich out of the butt bread! I couldn’t even eat my sandwich because the butt bread was so hard and chewy. I order this sandwich very often and this has never happened to me at any location in the past. I called and told them the issue and they did say they would credit my account, so hopefully when I go back I’ll have a free sandwich.
Atmosphere: 1
Food: 1
Service: 2
Carter Hjelmberg
Best service, just the best
Service: 5
Seunghui Noh
Ordered beach club and it has no meat lolThought cheese was turkey but nope it was just cheese,
Atmosphere: 3
Food: 1
Service: 1
Shawn Potter
Prep area is messy with stuff all over the floors. Staff seems inept. 20+ minute and counting wait and counting in the drive thru at 1:30pm on a Saturday. Asking for a refund.
Atmosphere: 1
Food: 1
Service: 1
Jenn Knutson
Placed an online order and when it did not arrive I called the store. They voided my order because they had no delivery driver. I asked why they didn’t let me know and they said they were busy. Not cool.
Alexandra Darby
I pulled into the drive thru, had to wait at the menu/order stand for 3 minutes. No other cars in line and no other customers in the store. I could see 3 employees inside. Was told to pull up to the window after. Then they said they just found my order ticket when I had placed my order at 6:52pm online and gotten to the store by 7pm. I had to wait while they made my order, when the order was done, one of the employees asked for my name on the order, was rude towards me, seemed confused and wasn't sure if she should give it to me or not. I ended up waiting for a total of 15 minutes.This was not ''freaky fast''.
Service: 1
Daniel Kohler
I put a delivery order in at 6:30. After an hour of waiting I call this location to ask about my order. They proceed to tell me that they don’t have any delivery drivers available after I’ve waited an hour. I go to the store for pickup instead. I ordered a giant sub and asked if I could combo with chips and drink. They told me that giant subs can not be comboed with chips and a drink. I ordered 3 sides of jalapeño ranch and didn’t receive any of them. Do not waste your money on this location. It is a sorry excuse for a Jimmy John’s, the employees aren’t trained/educated properly.
Atmosphere: 1
Food: 1
Service: 1
Mermaid Jackludo
Ordered on the app immediately received a call saying they refused to fuffill my order for delivery! Very bad customer service called back under a different name and they said they had delivery available they just didn’t want to deliver to my work
Went through the drive through to pick up our order, only one person working and she had several tickets lined up. She was very nice and worked her tail off to get me the order. Absolutely awesome work! I am just sorry I missed her
Atmosphere: 5
Food: 5
Service: 5
Stephanie Summers
Every time, I've experienced service issues of some sort, mostly just being super slow, but today was my final straw. I placed an online order through the app, all to have to wait TWENTY THREE MINUTES to receive my ONE wrap I ordered. The gal working was obviously stressed because she rudely barked at me, saying she was the only one there up until 5 minutes prior. How is that my problem, and why are you barking at me like how dare I be upset I'm still waiting? Customer service with a smile and a genuine apology would have given me extreme patience and understanding. Instead, I watched a vehicle that was in line behind me, let out the passenger to go inside and place the order for them while the driver drove in circles to pick the passenger back up. You guessed it... they drive away WITH their food while I was still waiting at the window for quote "my order to be processed."Twenty-three minutes is what Jimmy John's showed me they think is considered "Freaky Fast"I advise making the trip to the other Jimmy John's in Eagan over off Yankee Doodle, and I think Denmark... I've never once had an issue at that location.
Atmosphere: 3
Food: 4
Service: 1
Kitty Monique
We ordered online for drive-thru pickup and none of our extras paid for were on the sandwiches nor were they cut in half like requested. The sandwiches were super messy and falling apart and the pesto salad side had use by date day before. Very disappointed with poor
Food: 2
Service: 2
Melonie Vang
I went in late last night around 8pm. I ordered a Bootlegger- instead I got a Hunters club. Couldnt eat it because i cant have cheese. I ordered through the app and waited in the car for an extra 10mins.. I still had to wait when I got inside because they didn't see my order. That's fine they were busy cleaning. I could see that. But I wish next time they would pay attention to detail so I wouldnt waste money on a sandwich I couldn't eat. :(
Atmosphere: 3
Food: 5
Service: 3
Luna Tuna
I used drive though the afternoon of 11/15/2023. The lady who took my order was extremely rude. I began to say my order and before I could finish she interrupted me and yelled what she thought I was going to say. Also by the time I got my sandwich there was Italian seasoning on my sub which i didn’t order. I won’t be
Delivery took 1.5 hours. Hire a driver.
Atmosphere: 1
Food: 2
Service: 1
On 3/30/24 I went to this location and ordered a beach club on wheat, one of my favorites. I haven’t eaten all day so I was very hungry and excited to get my Jimmy John’s. I returned back to work with my sandwich only to find they made my entire sandwich out of the butt bread! I couldn’t even eat my sandwich because the butt bread was so hard and chewy. I order this sandwich very often and this has never happened to me at any location in the past. I called and told them the issue and they did say they would credit my account, so hopefully when I go back I’ll have a free sandwich.
Atmosphere: 1
Food: 1
Service: 2
Best service, just the best
Service: 5
Ordered beach club and it has no meat lolThought cheese was turkey but nope it was just cheese,
Atmosphere: 3
Food: 1
Service: 1
Prep area is messy with stuff all over the floors. Staff seems inept. 20+ minute and counting wait and counting in the drive thru at 1:30pm on a Saturday. Asking for a refund.
Atmosphere: 1
Food: 1
Service: 1
Placed an online order and when it did not arrive I called the store. They voided my order because they had no delivery driver. I asked why they didn’t let me know and they said they were busy. Not cool.
I pulled into the drive thru, had to wait at the menu/order stand for 3 minutes. No other cars in line and no other customers in the store. I could see 3 employees inside. Was told to pull up to the window after. Then they said they just found my order ticket when I had placed my order at 6:52pm online and gotten to the store by 7pm. I had to wait while they made my order, when the order was done, one of the employees asked for my name on the order, was rude towards me, seemed confused and wasn't sure if she should give it to me or not. I ended up waiting for a total of 15 minutes.This was not ''freaky fast''.
Service: 1
I put a delivery order in at 6:30. After an hour of waiting I call this location to ask about my order. They proceed to tell me that they don’t have any delivery drivers available after I’ve waited an hour. I go to the store for pickup instead. I ordered a giant sub and asked if I could combo with chips and drink. They told me that giant subs can not be comboed with chips and a drink. I ordered 3 sides of jalapeño ranch and didn’t receive any of them. Do not waste your money on this location. It is a sorry excuse for a Jimmy John’s, the employees aren’t trained/educated properly.
Atmosphere: 1
Food: 1
Service: 1
Ordered on the app immediately received a call saying they refused to fuffill my order for delivery! Very bad customer service called back under a different name and they said they had delivery available they just didn’t want to deliver to my work
Atmosphere: 1
Food: 1
Service: 1
Favorite jimmy
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went through the drive through to pick up our order, only one person working and she had several tickets lined up. She was very nice and worked her tail off to get me the order. Absolutely awesome work! I am just sorry I missed her
Atmosphere: 5
Food: 5
Service: 5
Every time, I've experienced service issues of some sort, mostly just being super slow, but today was my final straw. I placed an online order through the app, all to have to wait TWENTY THREE MINUTES to receive my ONE wrap I ordered. The gal working was obviously stressed because she rudely barked at me, saying she was the only one there up until 5 minutes prior. How is that my problem, and why are you barking at me like how dare I be upset I'm still waiting? Customer service with a smile and a genuine apology would have given me extreme patience and understanding. Instead, I watched a vehicle that was in line behind me, let out the passenger to go inside and place the order for them while the driver drove in circles to pick the passenger back up. You guessed it... they drive away WITH their food while I was still waiting at the window for quote "my order to be processed."Twenty-three minutes is what Jimmy John's showed me they think is considered "Freaky Fast"I advise making the trip to the other Jimmy John's in Eagan over off Yankee Doodle, and I think Denmark... I've never once had an issue at that location.
Atmosphere: 3
Food: 4
Service: 1
We ordered online for drive-thru pickup and none of our extras paid for were on the sandwiches nor were they cut in half like requested. The sandwiches were super messy and falling apart and the pesto salad side had use by date day before. Very disappointed with poor
Food: 2
Service: 2
I went in late last night around 8pm. I ordered a Bootlegger- instead I got a Hunters club. Couldnt eat it because i cant have cheese. I ordered through the app and waited in the car for an extra 10mins.. I still had to wait when I got inside because they didn't see my order. That's fine they were busy cleaning. I could see that. But I wish next time they would pay attention to detail so I wouldnt waste money on a sandwich I couldn't eat. :(
Atmosphere: 3
Food: 5
Service: 3
I used drive though the afternoon of 11/15/2023. The lady who took my order was extremely rude. I began to say my order and before I could finish she interrupted me and yelled what she thought I was going to say. Also by the time I got my sandwich there was Italian seasoning on my sub which i didn’t order. I won’t be
Food: 5
Service: 1