Ordered a Taco pizza hoping it would be as good as other ones I’ve had, but it was poorly made (at least the one I had). The dough was soggy and the pizza in general was basically a cheese pizza with whatever “taco” seasoning and toppings they used for it even to be called a Taco pizza. Also the Margarita pizza was pretty laughable. The one I had was just an over sauced cheese pizza with tomato slices on it ? overall pretty bad first experience. But who knows, maybe it’ll be better in the future when I order again when I’m on my death bed.
Food: 1
Service: 1
Tony Rodriguez
Pros: The pizza is good
Cons: Way too expensive. Also the service is absolutely awful. The dude at the front obviously didn't want to be there and seemed to have an attitude. Think I'll pass on this place in the future.
Bharath Vempati
The best pizza ever I have tasted these is very good with the most reliable time as well they keep open for late night as well
I don't understand why the reviews are not higher. Sarpino's has really good pizza. Make sure you sign up for their loyalty program and watch for coupon codes and then you'll find it isn't that expensive. I like the Midnight Express pizza the best and the garlic bread is delicious. Service and delivery has been great and I have had no issues.
Atmosphere: 5
Food: 5
Service: 5
Eleanore Sutherland
One of the few late night options that’s actually decent. My pizza was a little soggy on the bottom once I got it home but it wasn’t anything a couple minutes in the toaster oven couldn’t fix. Great flavor. A little pricy, but absolutely loaded with toppings.
Vegetarian options: Good vegetarian (not vegan) pizzas.
Parking: Large lot
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Classico Italiano Pizza
ella george
I have been ordering Sarpino's for YEARS! My family loves the cheesey bread and sauces. I ordered online and my daughter picked it up. Dude forgot my $1 each sauces, all 6. I called but no answer. I drived the 5 minutes to the store. Dude was rude but boxed up my sauces. When he handed the box to me he said " Here you go, but I never make mistakes" I said whatever dude and took the box. I never leaves reviews but had to with this. I may not be ordering again and will keep my $200+ that I spend there a year.
Atmosphere: 1
Food: 5
Service: 1
TA Dedicated CCG
This Sarpino's in Eagan has issues with accountability. They can deliver a pizza to the wrong suite, at the wrong time, to the wrong location, ignore all the written instructions and still blame the customer for the misdelivery.
on 6/24 at approx. 1645 I called to "the manager" to explain that my pizza was misdelivered. This person did not offer their name nor a solution, instead immediately begin to blame me for the misdelivery. Once I was tired of being blamed, I offered a refund or the pizza being redelivered as the only reasonable solutions. She said, "Sir, i am going to refund your money" and then hung up in my face. Mind you, The driver ignored the delivery instructions. Delivered 20 minutes early, did not ask to verify the suite and did not ask or verify who ordered the pizza. Sarpino's also has the buildings business listings incorrect. They have the entire building named after a single suite.This was all brought to "the managers" attention before she hung up in my face.
I also have not received a refund for this (2hrs later) as of the time of this review.
These pizzas were for a corporate event I refuse to spend any money at any Sarpino's and I encourage anyone reading this to look elsewhere. Plenty comparable pizza places with better pizza and customer service.
Food: 3
Service: 1
Amanda Witz
Ordered a large pepperoni pizza which was cold and the dough was soggy. There was also a ridiculous amount of pizza sauce. Pizza was definitely undercooked and needed additional cook time. We also ordered the meat sauce spaghetti which unfortunately was one of the worst spaghetti’s I’ve ever had, honestly inedible. It was actually disgusting. The noodles were overcooked and the meat sauce had large chunks of veggies, which was unexpected. My kids love spaghetti and unfortunately wouldn’t touch this. This was a complete waste of $50 and quality of a Domino's. We ordered directly through the website and food was delivered through Door Dash. I’ve had Sarpino’s before and liked the pizza in the past so not sure if the quality has slipped or if this is specific to the Eagan location.
Food: 1
Service: 3
Lori Carstensen
Had an issue at Sarpino’s and reached out to the manager and it was taken care of quickly and completely. I really appreciated it. Thanks Sarpino’s. We will be back.
Andrew Reeves
March 19, 2024 Update:After trying this Sarpinos location againa few times, I can say I think they are back. The buy 1 large, get 1 medium is back, consistency issues are far less, and delivery time is great. I only order online and haven't had any issues. Every delivery person has also been polite. If you're on the fence this is a great place for a pie.Old Review:Once upon a time Sarpinos would have been a shining 5 stars in a sea of 2-3s, and they were the only pizza place I trusted at 1am. But as of a few months ago new management has taken over and reduced this once great pizza location to a husk. Sarpinos was already what I would have considered on the higher price end of pizza places, but with their buy 1 large get 1 medium pizza deal online, it was manageable. With the removal of the coupon and what I can only say is a reduction in quality, this location has lost its luster. Last few pizzas have had an issue with a doughy, slightly undercooked center and wrong toppings. Delivery times also feel longer. For now, let us all hope that one day Sarpinos Eagan location will come back to its former glory. I fear that day may never come, but I will still have hope.
HORRIBLE Website experience, To long and complex to order a pizza. The website crashes all the time. You call and you get "HOLD" when they answer....then be prepared to site on hold for 30+ minutes. So easier to go to Ol Piper, Pizza Hut or ANY other competitor. It s a shame because the pizza is good but its not worth the hassle!
Atmosphere: 1
Food: 4
Service: 1
Douglas Yost
Only reason for the four stars is I never did get my garlic butter dipping sauce which hopefully gets fixed for the next one, But other than that, tasted awesome & love the variety of toppings.
Atmosphere: 5
Food: 5
Service: 5
Mona Wolney
First time ordering from Sarpino’s and it did not disappoint. Excellent phone service, 17 min from call to delivery. The large 2-topping pizza was to die for cheesy deliciousness! I’ll be back!
Food: 5
Service: 5
Nanette Michel
2nd time in a row I ordered from Eagan Sarpinos and Didn't get my pizza how I ordered it I order the same exact pizza cut in squares and pay $35.00 plus tip and they cant cut it in squares when it clearly stated squares it's even on thevlabel they put on the pizza so this time I called when i got my pizza And asked to get a new pizza I was told No we are closed now I can give you a discount on your next order I said a discount? The person I was speaking with informed me that not getting it cut the way I ordered it wasn't wrong I was basically told to get over it I stated I paid 35.00 and should get it how I ordered it I hadnt raised my voice or been rude so I said I would like refund you can have the pizza back I was told if I got a refund he would take me of their ordering list What????I said excuse me he stated yes your being irrate and cant order from here anymore Are you kidding,?? I asked whom I was speaking with he said the owner wow that's how you treat customers when you make a mistake I said Yes I'll take the refund and asked for his name and I got hung up on!! I was a restaurant manager for 30 years would never treat a customer with such blatant disrespect I am baffled at the lack of customer service and how this situation was handled
Food: 1
Service: 1
Mike Heinrich
Absolutely fantastic service and pizza. Highly recommend.
Ordered a Taco pizza hoping it would be as good as other ones I’ve had, but it was poorly made (at least the one I had). The dough was soggy and the pizza in general was basically a cheese pizza with whatever “taco” seasoning and toppings they used for it even to be called a Taco pizza. Also the Margarita pizza was pretty laughable. The one I had was just an over sauced cheese pizza with tomato slices on it ? overall pretty bad first experience. But who knows, maybe it’ll be better in the future when I order again when I’m on my death bed.
Food: 1
Service: 1
Pros: The pizza is good
Cons: Way too expensive. Also the service is absolutely awful. The dude at the front obviously didn't want to be there and seemed to have an attitude. Think I'll pass on this place in the future.
The best pizza ever I have tasted these is very good with the most reliable time as well they keep open for late night as well
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sarpino's Gyro Sandwich, Lasagna
I don't understand why the reviews are not higher. Sarpino's has really good pizza. Make sure you sign up for their loyalty program and watch for coupon codes and then you'll find it isn't that expensive. I like the Midnight Express pizza the best and the garlic bread is delicious. Service and delivery has been great and I have had no issues.
Atmosphere: 5
Food: 5
Service: 5
One of the few late night options that’s actually decent. My pizza was a little soggy on the bottom once I got it home but it wasn’t anything a couple minutes in the toaster oven couldn’t fix. Great flavor. A little pricy, but absolutely loaded with toppings.
Vegetarian options: Good vegetarian (not vegan) pizzas.
Parking: Large lot
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Classico Italiano Pizza
I have been ordering Sarpino's for YEARS! My family loves the cheesey bread and sauces. I ordered online and my daughter picked it up. Dude forgot my $1 each sauces, all 6. I called but no answer. I drived the 5 minutes to the store. Dude was rude but boxed up my sauces. When he handed the box to me he said " Here you go, but I never make mistakes" I said whatever dude and took the box. I never leaves reviews but had to with this. I may not be ordering again and will keep my $200+ that I spend there a year.
Atmosphere: 1
Food: 5
Service: 1
This Sarpino's in Eagan has issues with accountability. They can deliver a pizza to the wrong suite, at the wrong time, to the wrong location, ignore all the written instructions and still blame the customer for the misdelivery.
on 6/24 at approx. 1645 I called to "the manager" to explain that my pizza was misdelivered. This person did not offer their name nor a solution, instead immediately begin to blame me for the misdelivery. Once I was tired of being blamed, I offered a refund or the pizza being redelivered as the only reasonable solutions. She said, "Sir, i am going to refund your money" and then hung up in my face. Mind you, The driver ignored the delivery instructions. Delivered 20 minutes early, did not ask to verify the suite and did not ask or verify who ordered the pizza. Sarpino's also has the buildings business listings incorrect. They have the entire building named after a single suite.This was all brought to "the managers" attention before she hung up in my face.
I also have not received a refund for this (2hrs later) as of the time of this review.
These pizzas were for a corporate event I refuse to spend any money at any Sarpino's and I encourage anyone reading this to look elsewhere. Plenty comparable pizza places with better pizza and customer service.
Food: 3
Service: 1
Ordered a large pepperoni pizza which was cold and the dough was soggy. There was also a ridiculous amount of pizza sauce. Pizza was definitely undercooked and needed additional cook time. We also ordered the meat sauce spaghetti which unfortunately was one of the worst spaghetti’s I’ve ever had, honestly inedible. It was actually disgusting. The noodles were overcooked and the meat sauce had large chunks of veggies, which was unexpected. My kids love spaghetti and unfortunately wouldn’t touch this. This was a complete waste of $50 and quality of a Domino's. We ordered directly through the website and food was delivered through Door Dash. I’ve had Sarpino’s before and liked the pizza in the past so not sure if the quality has slipped or if this is specific to the Eagan location.
Food: 1
Service: 3
Had an issue at Sarpino’s and reached out to the manager and it was taken care of quickly and completely. I really appreciated it. Thanks Sarpino’s. We will be back.
March 19, 2024 Update:After trying this Sarpinos location againa few times, I can say I think they are back. The buy 1 large, get 1 medium is back, consistency issues are far less, and delivery time is great. I only order online and haven't had any issues. Every delivery person has also been polite. If you're on the fence this is a great place for a pie.Old Review:Once upon a time Sarpinos would have been a shining 5 stars in a sea of 2-3s, and they were the only pizza place I trusted at 1am. But as of a few months ago new management has taken over and reduced this once great pizza location to a husk. Sarpinos was already what I would have considered on the higher price end of pizza places, but with their buy 1 large get 1 medium pizza deal online, it was manageable. With the removal of the coupon and what I can only say is a reduction in quality, this location has lost its luster. Last few pizzas have had an issue with a doughy, slightly undercooked center and wrong toppings. Delivery times also feel longer. For now, let us all hope that one day Sarpinos Eagan location will come back to its former glory. I fear that day may never come, but I will still have hope.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
HORRIBLE Website experience, To long and complex to order a pizza. The website crashes all the time. You call and you get "HOLD" when they answer....then be prepared to site on hold for 30+ minutes. So easier to go to Ol Piper, Pizza Hut or ANY other competitor. It s a shame because the pizza is good but its not worth the hassle!
Atmosphere: 1
Food: 4
Service: 1
Only reason for the four stars is I never did get my garlic butter dipping sauce which hopefully gets fixed for the next one, But other than that, tasted awesome & love the variety of toppings.
Atmosphere: 5
Food: 5
Service: 5
First time ordering from Sarpino’s and it did not disappoint. Excellent phone service, 17 min from call to delivery. The large 2-topping pizza was to die for cheesy deliciousness! I’ll be back!
Food: 5
Service: 5
2nd time in a row I ordered from Eagan Sarpinos and Didn't get my pizza how I ordered it I order the same exact pizza cut in squares and pay $35.00 plus tip and they cant cut it in squares when it clearly stated squares it's even on thevlabel they put on the pizza so this time I called when i got my pizza And asked to get a new pizza I was told No we are closed now I can give you a discount on your next order I said a discount? The person I was speaking with informed me that not getting it cut the way I ordered it wasn't wrong I was basically told to get over it I stated I paid 35.00 and should get it how I ordered it I hadnt raised my voice or been rude so I said I would like refund you can have the pizza back I was told if I got a refund he would take me of their ordering list What????I said excuse me he stated yes your being irrate and cant order from here anymore Are you kidding,?? I asked whom I was speaking with he said the owner wow that's how you treat customers when you make a mistake I said Yes I'll take the refund and asked for his name and I got hung up on!! I was a restaurant manager for 30 years would never treat a customer with such blatant disrespect I am baffled at the lack of customer service and how this situation was handled
Food: 1
Service: 1
Absolutely fantastic service and pizza. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
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