Horrible customer service, I had a mobile pickup order. When I walked in the man was making my order and I noticed one of my sandwiches was extremely burnt & I had asked him if that was one of mine, he rudely turned to me and immediately caught an attitude with me and started being disrespectful on how if I didn’t want the sandwich I could leave it and get on. I told him to calm down & talk to me respectful and he started laughing in my face. This place is unprofessional and don’t know how to talk to customers
David Reyes
I went to a different subway yesterday and bought a footlong meal for $14.03 I went to this location today and bought a 6inch meal for $14.03. This doesn’t make any sense why I paid the same amount of money for less food. When I asked why they are the same she was not willing to help and told me different locations set different prices. And then walked away. Will never go to this location again.
Atmosphere: 5
Food: 5
Service: 1
Kono *
Placed a pickup order, and went to grab it. I sent my husband to grab it and the employee hadn't started the order, and when my husband asked nicely for the order status the employee questioned him rudely because it was under my name instead of his. Instead of starting our order he decided to be passive aggressive- made several delivery orders ahead of his, despite us placing pickup nearly 20 minutes prior, and my poor husband was the only person waiting in the lobby. Ironically when he walked in the guy wasn't prepping anything, was hiding in the back, extremely rude and also did not make my sandwich correct at all. To be clear it was not busy when we came in, the orders he prepped before us were orders that weren't until 20-30 minutes later..so yea disappointing service. There is a nicer lady who works there we love getting our food from, wish she was there that night would've changed the whole experience. It's painfully obvious this Subway is severely understaffed, treat your staff better and they won't lash out on customers.
Atmosphere: 1
Food: 3
Service: 1
Cathy Frame
Hours are until 930. Pulled up at 9 and doors are already locked.
Service: 1
Dylan Cox
Ordered a wrap and they gave me a flat bread sandwich saying it's the same thing. I didn't have time to wait for them to make a new one since I'm on my lunch break for work. Won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Nestor Leal
Very clean rest good customer service definitely 100% coming back again
Atmosphere: 5
Food: 5
Service: 5
stephen wadley (IcePenguin188)
Best experience yet!!! Loaded us up and was very kind even with a long wait!!! Best person there yet💯 man with black hair didn't catch his name but was awesome 💯👍
Dustin Handlos
I know this isn't this individual store's fault but you lost another sale because your app sucks. I use Google pay on every single other app just fine, but when I try it on the subway app, it attempts to process payment for 10+ minutes or until I force close the app. The app always has issues with loading my rewards, I get an error when trying to use the Help function, it's pretty much an all around poorly functional piece of a software, yet I need it to use the coupon code or to build rewards. Tried giving it another chance today but not happening again.
Jersey Mike's it is.
Kathryn Lee
Forgot toppings. paid 3.00 extra for extra meat and got nothing close to even a double. .
Ordered my wife a sub she gets all the time. Footlong on flatbread, toasted. We get home and it turned out to be a cold wrap on their smaller flatbread. Guy sat there and argued with me for 15 minutes before calling his manager. Manager treated me like I was just being another Karen based off of what the employee told him. He facetimed the manager to show him the "correct" sub he made and the manager finally said "yeah that's the wrong sub and the wrong flatbread". How someone can be so confidently incorrect and arrogant over making a sub is unbelievable. Will be going to the burnsville subway from now on, never had any issues with the wrong order or randomly being closed during business hours.
Atmosphere: 1
Food: 1
Service: 1
Taylor Gaikowski
I ordered a footlong flatbread and the guy gave me what looked like a 6 inch cold wrap (the flatbreads have to be toasted or they're nasty so the app doesn't give you the option). Took way too long to fix the order as he wouldn't listen that the sandwich was incorrect, just argued for 20 minutes before calling his manager. This location also always messes up your order. The second closest location to you is worth the drive. If you come here, do not order online either. They also never answer the phone and sometimes are randomly closed.
Atmosphere: 1
Food: 1
Service: 1
Nick Dubovoy
This place is never open when it's supposed to be....
Atmosphere: 4
Food: 4
Service: 4
David Cooper
A good respite for a weary traveler. Nice comfortable
Atmosphere: 5
Food: 4
Service: 5
Brandon Latessa (Fuzzy Moto)
I'm sitting in front at 5:00 p.m. on a Sunday when they close at 9:00 sighns on lights on been sitting here for twenty min and nobody is opening door or answering the phone like c'
Love the employees from the morning!!
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service, I had a mobile pickup order. When I walked in the man was making my order and I noticed one of my sandwiches was extremely burnt & I had asked him if that was one of mine, he rudely turned to me and immediately caught an attitude with me and started being disrespectful on how if I didn’t want the sandwich I could leave it and get on. I told him to calm down & talk to me respectful and he started laughing in my face. This place is unprofessional and don’t know how to talk to customers
I went to a different subway yesterday and bought a footlong meal for $14.03 I went to this location today and bought a 6inch meal for $14.03. This doesn’t make any sense why I paid the same amount of money for less food. When I asked why they are the same she was not willing to help and told me different locations set different prices. And then walked away. Will never go to this location again.
Atmosphere: 5
Food: 5
Service: 1
Placed a pickup order, and went to grab it. I sent my husband to grab it and the employee hadn't started the order, and when my husband asked nicely for the order status the employee questioned him rudely because it was under my name instead of his. Instead of starting our order he decided to be passive aggressive- made several delivery orders ahead of his, despite us placing pickup nearly 20 minutes prior, and my poor husband was the only person waiting in the lobby. Ironically when he walked in the guy wasn't prepping anything, was hiding in the back, extremely rude and also did not make my sandwich correct at all. To be clear it was not busy when we came in, the orders he prepped before us were orders that weren't until 20-30 minutes later..so yea disappointing service. There is a nicer lady who works there we love getting our food from, wish she was there that night would've changed the whole experience. It's painfully obvious this Subway is severely understaffed, treat your staff better and they won't lash out on customers.
Atmosphere: 1
Food: 3
Service: 1
Hours are until 930. Pulled up at 9 and doors are already locked.
Service: 1
Ordered a wrap and they gave me a flat bread sandwich saying it's the same thing. I didn't have time to wait for them to make a new one since I'm on my lunch break for work. Won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Very clean rest good customer service definitely 100% coming back again
Atmosphere: 5
Food: 5
Service: 5
Best experience yet!!! Loaded us up and was very kind even with a long wait!!! Best person there yet💯 man with black hair didn't catch his name but was awesome 💯👍
I know this isn't this individual store's fault but you lost another sale because your app sucks. I use Google pay on every single other app just fine, but when I try it on the subway app, it attempts to process payment for 10+ minutes or until I force close the app. The app always has issues with loading my rewards, I get an error when trying to use the Help function, it's pretty much an all around poorly functional piece of a software, yet I need it to use the coupon code or to build rewards. Tried giving it another chance today but not happening again.
Jersey Mike's it is.
Forgot toppings. paid 3.00 extra for extra meat and got nothing close to even a double. .
Food: 1
Service: 1
Restaurantji Recommends
Ordered my wife a sub she gets all the time. Footlong on flatbread, toasted. We get home and it turned out to be a cold wrap on their smaller flatbread. Guy sat there and argued with me for 15 minutes before calling his manager. Manager treated me like I was just being another Karen based off of what the employee told him. He facetimed the manager to show him the "correct" sub he made and the manager finally said "yeah that's the wrong sub and the wrong flatbread". How someone can be so confidently incorrect and arrogant over making a sub is unbelievable. Will be going to the burnsville subway from now on, never had any issues with the wrong order or randomly being closed during business hours.
Atmosphere: 1
Food: 1
Service: 1
I ordered a footlong flatbread and the guy gave me what looked like a 6 inch cold wrap (the flatbreads have to be toasted or they're nasty so the app doesn't give you the option). Took way too long to fix the order as he wouldn't listen that the sandwich was incorrect, just argued for 20 minutes before calling his manager.
This location also always messes up your order. The second closest location to you is worth the drive. If you come here, do not order online either. They also never answer the phone and sometimes are randomly closed.
Atmosphere: 1
Food: 1
Service: 1
This place is never open when it's supposed to be....
Atmosphere: 4
Food: 4
Service: 4
A good respite for a weary traveler. Nice comfortable
Atmosphere: 5
Food: 4
Service: 5
I'm sitting in front at 5:00 p.m. on a Sunday when they close at 9:00 sighns on lights on been sitting here for twenty min and nobody is opening door or answering the phone like c'
Atmosphere: 4
Food: 3
Service: 3
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